This document discusses listening and nonverbal communication. It defines listening as an active skill that involves concentrating, filtering, interpreting and responding to messages. Key aspects of effective listening are determining the purpose, keeping an open mind, providing feedback, and avoiding distractions. Barriers to listening include physical, mental, health and timing issues. Nonverbal communication conveys messages through appearance, body language, use of space and time. Factors like posture, eye contact and punctuality influence perceptions.