The document provides an overview of effective communication skills. It defines communication and discusses the communication process, including common barriers. It also outlines tips for improving verbal and non-verbal communication skills, such as active listening, speaking clearly, checking for understanding, and being aware of body language. The key objectives are to understand communication, identify barriers, practice active listening, and improve verbal and non-verbal abilities.
Being able to communicate effectively is perhaps the most important of all life skills. It is what enables us to pass information to other people, and to understand what is said to us. You only have to watch a baby listening intently to its mother and trying to repeat the sounds that she makes to understand how fundamental is the urge to communicate.
Define and understand communication and the communication process
List and overcome the filters/barriers in a communication process
Practice active listening
Tips to improve verbal and non verbal communication
Being able to communicate effectively is perhaps the most important of all life skills. It is what enables us to pass information to other people, and to understand what is said to us. You only have to watch a baby listening intently to its mother and trying to repeat the sounds that she makes to understand how fundamental is the urge to communicate.
Define and understand communication and the communication process
List and overcome the filters/barriers in a communication process
Practice active listening
Tips to improve verbal and non verbal communication
Deviprasad Goenka Management college of Media Studies
http://www.dgmcms.org.in/
Subject:EFFECTIVE COMMUNICATION SKILLS
Lesson : How to improve communication skills
Faculty Name: Saurabh Deshpande
Define and understand communication and the communication process
List and overcome the filters/barriers in a communication process
Practice active listening
Tips to improve verbal and non verbal communication
this is presentation on effective communication having all the elements from basic communication to barriers in communication, very effective in business but can be practiced personally or for a informal group
4. What are the most common ways we communicate? Spoken Word Written Word Visual Images Body Language
5. Types of Communication Downwards Communication : Highly Directive, from Senior to subordinates, to assign duties, give instructions, to inform to offer feed back, approval to highlight problems etc. Upwards Communications : It is non directive in nature from down below, to give feedback, to inform about progress/problems, seeking approvals. Lateral or Horizontal Communication : Among colleagues, peers at same level for information level for information sharing for coordination, to save time. In modern business environment communication extends beyond written or spoken words to listened word. Visual dimension added by T.V., computers has given to new meaning to communication. COMMUNICATION NETWORKS Formal Network : Virtually vertical as per chain go command within the hierarchy. Informal Network : Free to move in any direction may skip formal chain of command. Likely to satisfy social and emotional needs and also can facilitate task accomplishment.
7. The Communication Process SENDER (encodes) RECEIVER (decodes) Barrier Barrier Medium Feedback/Response
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9. Hearing Vs Listening Hearing – Physical process, natural, passive Listening – Physical as well as mental process, active, learned process, a skill Listening is hard. You must choose to participate in the process of listening.
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15. … in the new global and diverse workplace requires excellent communication skills! Success for YOU…