This document discusses effective communication skills and body language. It defines communication and lists the most common forms as spoken word, written word, visual images, and body language. It describes the communication process and barriers like noise, inappropriate medium, assumptions, emotions, language differences, poor listening skills, and distractions. Active listening is emphasized as an important skill. Body language tips are provided like maintaining appropriate distance, eye contact, and appearance. Overall, the document provides an overview of communication, the process, barriers, and tips to improve verbal and nonverbal communication skills.