SlideShare a Scribd company logo
EFFECTIVE COMMUNICATION
SKILLS AND
BODY LANGUAGE
Presented By:Shubham Metkar
Abhishek Agrawal
Objectives
• Define and understand communication and the
communication process
• List and overcome the filters/barriers in a
communication process
• Practice active listening
• Tips to improve verbal and non verbal
communication
What is Communication?
COMMUNICATION IS THE ART OF TRANSMITTING
INFORMATION, IDEAS AND ATTITUDES FROM ONE PERSON
TO
ANOTHER.COMMUNICATION IS THE PROCESS OF MEANINGFUL
INTERACTION AMONG HUMAN BEINGS.

ITS ESSENCES :
PERSONAL PROCESS
OCCURS BETWEEN PEOPLE
INVOLVES CHANGE IN BEHAVIOUR
MEANS TO INFLUENCE OTHERS
EXPRESSION OF THOUGHTS AND

EMOTIONS THROUGH WORDS & ACTIONS.
TOOLS FOR CONTROLLING AND MOTIVATING PEOPLE.
IT IS A SOCIAL AND EMOTIONAL PROCESS.
What are the most common ways
we communicate?

or d
en W
Spok

Written Word

es
mag
lI
isua
V

Bod
y

Lan

g ua
ge
Types of Communication
Downwards Communication :

Highly Directive, from Senior to subordinates, to
assign duties, give instructions, to inform to offer feed
back, approval to highlight problems etc.

Upwards Communications

It is non directive in nature from down below, to give
feedback, to inform about progress/problems, seeking
approvals.

:

Lateral or Horizontal
Communication

:

Among colleagues, peers at same level for information
level for information sharing for coordination, to save time.

In modern business environment communication extends beyond written or spoken
words to listened word.
Visual dimension added by T.V., computers has given to new meaning to
communication.
COMMUNICATION NETWORKS
Formal Network
Informal Network

:
:

Virtually vertical as per chain go command within the
hierarchy.
Free to move in any direction may skip formal chain of
command. Likely to satisfy social and emotional needs
and also can facilitate task accomplishment.
The Communication Process
Medium

Barrier
SENDER
(encodes)

Barrier

Feedback/Response

RECEIVER
(decodes)
Barriers to communication
•
•
•
•
•
•
•

Noise
Inappropriate medium
Assumptions/Misconceptions
Emotions
Language differences
Poor listening skills
Distractions
Hearing Vs Listening
Hearing – Physical process,
natural, passive
Listening – Physical as well
as mental process, active,
learned process, a skill
Listening is hard.
You must choose to participate in the process of listening.
VALUE OF LISTENING
 Listening to others is an elegant art.
 Good listening reflects courtesy and good manners.
 Listening carefully to the instructions of superiors improve competence and

performance.
 The result of poor listening skill could be disastrous in business,

employment and social relations.
Good listening can eliminate a number of imaginary grievances of employees.
Good listening skill can improve social relations and conversation.
Listening is a positive activity rather than a passive or negative activity.
ESSENTIALS OF COMMUNICATION
Dos
Always think ahead about what you are going to say.
Use simple words and phrases that are understood by every body.
Increase your knowledge on all subjects you are required to speak.
Speak clearly and audibly.
Check twice with the listener whether you have been understood accurately or not
In case of an interruption, always do a little recap of what has been already said.
Always pay undivided attention to the speaker while listening.
While listening, always make notes of important points.
Always ask for clarification if you have failed to grasp other’s point of view.
Repeat what the speaker has said to check whether you have understood accurately.
ESSENTIALS OF COMMUNICATION
DON’Ts
Do not instantly react and mutter something in anger.
Do not use technical terms & terminologies not understood by majority of

people.
Do not speak too fast or too slow.
Do not speak in inaudible surroundings, as you won’t be heard.
Do not assume that every body understands you.
While listening do not glance here and there as it might distract the

speaker.
Do not interrupt the speaker.
Do not jump to the conclusion that you have understood every thing.
How to Improve Existing Level of
COMMUNICATION?
IMPROVE LANGUAGE.
IMPROVE PRONUNCIATIOON.
WORK ON VOICE MODULATION.
WORK ON BODY LANGUAGE.
READ MORE
LISTEN MORE
AVOID READING OR WATCHING OR LISTENING UNWANTED LITERATURE, GOSSIP, MEDIA

PRESENTATION ETC.

INTERACT WITH QUALITATIVE PEOPLE.
IMPROVE ON YOU TOPIC OF DISCUSSION,
PRACTICE MEDITATION & GOOD THOUGHTS.
THINK AND SPEAK.
DO NOT SPEAK TOO FAST.
USE SIMPLE VOCABULARY.
DO NOT SPEAK ONLY TO IMPRESS SOMEONE.
LOOK PRESENTABLE AND CONFIDENT.
Improving Body Language Tips
•
•
•
•
•
•

Keep appropriate distance
Touch only when appropriate
Take care of your appearance
Be aware - people may give false cues
Maintain eye contact
Smile genuinely
Success for YOU…
…in the new global and diverse
workplace requires
excellent communication skills!
Communication skills

More Related Content

What's hot

Presentation for LCMC Final
Presentation for LCMC FinalPresentation for LCMC Final
Presentation for LCMC Final
Shaikh. Md. Shahinur Alam
 
Interview students
Interview studentsInterview students
Interview students
Kumar Ferrari
 
Team Principles
Team PrinciplesTeam Principles
Team Principles
Ajay Shrivastava
 
Tips for College Grads, Resume Writing-Turn College Skills into Job Skills
Tips for College Grads, Resume Writing-Turn College Skills into Job Skills Tips for College Grads, Resume Writing-Turn College Skills into Job Skills
Tips for College Grads, Resume Writing-Turn College Skills into Job Skills
Laura Kasper, CEO Monarch Staffing
 
Coaching Skills - Developing People Through Better Feedback
Coaching Skills - Developing People Through Better FeedbackCoaching Skills - Developing People Through Better Feedback
Coaching Skills - Developing People Through Better Feedback
Hanno Jarvet
 
The process of counseling
The process of counselingThe process of counseling
The process of counseling
Mahnoor Mirza
 
How to be an effective mentor
How to be an effective mentorHow to be an effective mentor
How to be an effective mentor
Renee Yao
 
Self esteem
Self esteemSelf esteem
Introduction to Supervision Training by SUNY Cobleskill
Introduction to Supervision Training by SUNY CobleskillIntroduction to Supervision Training by SUNY Cobleskill
Introduction to Supervision Training by SUNY Cobleskill
Atlantic Training, LLC.
 
Coaching Skills for Excellence in Leadership
Coaching Skills for Excellence in LeadershipCoaching Skills for Excellence in Leadership
Coaching Skills for Excellence in Leadership
BCCPA
 
Personnel counselling
Personnel counsellingPersonnel counselling
Personnel counselling
Kritika Gandotra
 
Employee counselling
Employee counsellingEmployee counselling
Employee counselling
Krishantha Jayasundara
 
Nursing team work
Nursing team workNursing team work
Nursing team work
Ahmad Thanin
 
Feedback techniques
Feedback techniquesFeedback techniques
Feedback techniques
Siddhartha Harit
 
Employee counselling by ( http://top10center.com )
Employee counselling by ( http://top10center.com  )Employee counselling by ( http://top10center.com  )
Employee counselling by ( http://top10center.com )
Top 10 Center
 
Giving Effective Feedback.ppt
Giving Effective Feedback.pptGiving Effective Feedback.ppt
Giving Effective Feedback.ppt
Johnny Schaefer
 
Coaching & counseling
Coaching & counselingCoaching & counseling
Coaching & counseling
Is0belle
 
Mentoring Training Oct 2013
Mentoring Training Oct 2013Mentoring Training Oct 2013
Mentoring Training Oct 2013
The Organic Agency
 
Topic 5 basic skills in counselling
Topic 5 basic skills in counsellingTopic 5 basic skills in counselling
Topic 5 basic skills in counselling
scorpiolky
 
Skills and partnership direction
Skills and partnership directionSkills and partnership direction
Skills and partnership direction
Natalie Tarling
 

What's hot (20)

Presentation for LCMC Final
Presentation for LCMC FinalPresentation for LCMC Final
Presentation for LCMC Final
 
Interview students
Interview studentsInterview students
Interview students
 
Team Principles
Team PrinciplesTeam Principles
Team Principles
 
Tips for College Grads, Resume Writing-Turn College Skills into Job Skills
Tips for College Grads, Resume Writing-Turn College Skills into Job Skills Tips for College Grads, Resume Writing-Turn College Skills into Job Skills
Tips for College Grads, Resume Writing-Turn College Skills into Job Skills
 
Coaching Skills - Developing People Through Better Feedback
Coaching Skills - Developing People Through Better FeedbackCoaching Skills - Developing People Through Better Feedback
Coaching Skills - Developing People Through Better Feedback
 
The process of counseling
The process of counselingThe process of counseling
The process of counseling
 
How to be an effective mentor
How to be an effective mentorHow to be an effective mentor
How to be an effective mentor
 
Self esteem
Self esteemSelf esteem
Self esteem
 
Introduction to Supervision Training by SUNY Cobleskill
Introduction to Supervision Training by SUNY CobleskillIntroduction to Supervision Training by SUNY Cobleskill
Introduction to Supervision Training by SUNY Cobleskill
 
Coaching Skills for Excellence in Leadership
Coaching Skills for Excellence in LeadershipCoaching Skills for Excellence in Leadership
Coaching Skills for Excellence in Leadership
 
Personnel counselling
Personnel counsellingPersonnel counselling
Personnel counselling
 
Employee counselling
Employee counsellingEmployee counselling
Employee counselling
 
Nursing team work
Nursing team workNursing team work
Nursing team work
 
Feedback techniques
Feedback techniquesFeedback techniques
Feedback techniques
 
Employee counselling by ( http://top10center.com )
Employee counselling by ( http://top10center.com  )Employee counselling by ( http://top10center.com  )
Employee counselling by ( http://top10center.com )
 
Giving Effective Feedback.ppt
Giving Effective Feedback.pptGiving Effective Feedback.ppt
Giving Effective Feedback.ppt
 
Coaching & counseling
Coaching & counselingCoaching & counseling
Coaching & counseling
 
Mentoring Training Oct 2013
Mentoring Training Oct 2013Mentoring Training Oct 2013
Mentoring Training Oct 2013
 
Topic 5 basic skills in counselling
Topic 5 basic skills in counsellingTopic 5 basic skills in counselling
Topic 5 basic skills in counselling
 
Skills and partnership direction
Skills and partnership directionSkills and partnership direction
Skills and partnership direction
 

Similar to Communication skills

Communication skills
Communication skillsCommunication skills
Communication skills
Suva Rastafarian
 
Communication skills
Communication skillsCommunication skills
Communication skills
Trickonics Wordpress
 
Communication basics ppt
Communication basics pptCommunication basics ppt
Communication basics ppt
Ravi Garg
 
Communication skills
Communication skillsCommunication skills
Communication skills
Aashray For Everyone
 
Communication Skills
Communication SkillsCommunication Skills
Communication Skills
Sahil Daw
 
Communication Skills.ppt
Communication Skills.pptCommunication Skills.ppt
Communication Skills.ppt
ManishKumar475693
 
Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skills
manindsankhyan
 
Process of communication
Process of communicationProcess of communication
Process of communication
Aq Khan
 
1429091359.2823effective-communication-skills 5.ppt
1429091359.2823effective-communication-skills 5.ppt1429091359.2823effective-communication-skills 5.ppt
1429091359.2823effective-communication-skills 5.ppt
MengsongNguon
 
Download_2016-6-30_966.ppt
Download_2016-6-30_966.pptDownload_2016-6-30_966.ppt
Download_2016-6-30_966.ppt
NSTIAKKI
 
Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skills
Prabhat gangwar
 
Communication skills
Communication skillsCommunication skills
Communication skills
MANISHKUMAR09876
 
Welcome to bus. comm. 01
Welcome to bus. comm. 01Welcome to bus. comm. 01
Welcome to bus. comm. 01
Prime University
 
How to improve communication skills
How to improve communication skillsHow to improve communication skills
How to improve communication skills
Deviprasad Goenka Management College of Media Studies
 
COMMUNICATION-SKILLS-kgbyshivammishra.ppt
COMMUNICATION-SKILLS-kgbyshivammishra.pptCOMMUNICATION-SKILLS-kgbyshivammishra.ppt
COMMUNICATION-SKILLS-kgbyshivammishra.ppt
gakixoc612
 
Communication skills
Communication skillsCommunication skills
Communication skills
mahenbabu119
 
Communication skills
Communication skillsCommunication skills
Communication skills
Hem Raj
 
Communication skills
Communication skillsCommunication skills
Communication skills
Khawer hayat Cheema
 
Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skills
Farah Nawaz
 
Pardip(130210125007)
Pardip(130210125007)Pardip(130210125007)
Pardip(130210125007)
bhandaripardip13007
 

Similar to Communication skills (20)

Communication skills
Communication skillsCommunication skills
Communication skills
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Communication basics ppt
Communication basics pptCommunication basics ppt
Communication basics ppt
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Communication Skills
Communication SkillsCommunication Skills
Communication Skills
 
Communication Skills.ppt
Communication Skills.pptCommunication Skills.ppt
Communication Skills.ppt
 
Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skills
 
Process of communication
Process of communicationProcess of communication
Process of communication
 
1429091359.2823effective-communication-skills 5.ppt
1429091359.2823effective-communication-skills 5.ppt1429091359.2823effective-communication-skills 5.ppt
1429091359.2823effective-communication-skills 5.ppt
 
Download_2016-6-30_966.ppt
Download_2016-6-30_966.pptDownload_2016-6-30_966.ppt
Download_2016-6-30_966.ppt
 
Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skills
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Welcome to bus. comm. 01
Welcome to bus. comm. 01Welcome to bus. comm. 01
Welcome to bus. comm. 01
 
How to improve communication skills
How to improve communication skillsHow to improve communication skills
How to improve communication skills
 
COMMUNICATION-SKILLS-kgbyshivammishra.ppt
COMMUNICATION-SKILLS-kgbyshivammishra.pptCOMMUNICATION-SKILLS-kgbyshivammishra.ppt
COMMUNICATION-SKILLS-kgbyshivammishra.ppt
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skills
 
Pardip(130210125007)
Pardip(130210125007)Pardip(130210125007)
Pardip(130210125007)
 

More from abhi23agrawal

Understanding and interpreting_body_language
Understanding and interpreting_body_languageUnderstanding and interpreting_body_language
Understanding and interpreting_body_language
abhi23agrawal
 
Team building and teamwork
Team building and teamworkTeam building and teamwork
Team building and teamwork
abhi23agrawal
 
Teamwork
TeamworkTeamwork
Teamwork
abhi23agrawal
 
Attitudes
AttitudesAttitudes
Attitudes
abhi23agrawal
 
Selling process
Selling processSelling process
Selling process
abhi23agrawal
 
Channels of distribution
Channels of distributionChannels of distribution
Channels of distribution
abhi23agrawal
 
Concept of FDI
Concept of FDIConcept of FDI
Concept of FDI
abhi23agrawal
 
Company Accounts
Company AccountsCompany Accounts
Company Accounts
abhi23agrawal
 
Unemployment, India's greatest problem.
Unemployment, India's greatest problem.Unemployment, India's greatest problem.
Unemployment, India's greatest problem.
abhi23agrawal
 
Marketing Plan
Marketing PlanMarketing Plan
Marketing Plan
abhi23agrawal
 
Management Quiz
Management QuizManagement Quiz
Management Quiz
abhi23agrawal
 
Law of demand
Law of demandLaw of demand
Law of demand
abhi23agrawal
 
Final accounts
Final accountsFinal accounts
Final accounts
abhi23agrawal
 
Factors of production
Factors of productionFactors of production
Factors of production
abhi23agrawal
 

More from abhi23agrawal (14)

Understanding and interpreting_body_language
Understanding and interpreting_body_languageUnderstanding and interpreting_body_language
Understanding and interpreting_body_language
 
Team building and teamwork
Team building and teamworkTeam building and teamwork
Team building and teamwork
 
Teamwork
TeamworkTeamwork
Teamwork
 
Attitudes
AttitudesAttitudes
Attitudes
 
Selling process
Selling processSelling process
Selling process
 
Channels of distribution
Channels of distributionChannels of distribution
Channels of distribution
 
Concept of FDI
Concept of FDIConcept of FDI
Concept of FDI
 
Company Accounts
Company AccountsCompany Accounts
Company Accounts
 
Unemployment, India's greatest problem.
Unemployment, India's greatest problem.Unemployment, India's greatest problem.
Unemployment, India's greatest problem.
 
Marketing Plan
Marketing PlanMarketing Plan
Marketing Plan
 
Management Quiz
Management QuizManagement Quiz
Management Quiz
 
Law of demand
Law of demandLaw of demand
Law of demand
 
Final accounts
Final accountsFinal accounts
Final accounts
 
Factors of production
Factors of productionFactors of production
Factors of production
 

Recently uploaded

UGC NET Exam Paper 1- Unit 1:Teaching Aptitude
UGC NET Exam Paper 1- Unit 1:Teaching AptitudeUGC NET Exam Paper 1- Unit 1:Teaching Aptitude
UGC NET Exam Paper 1- Unit 1:Teaching Aptitude
S. Raj Kumar
 
Traditional Musical Instruments of Arunachal Pradesh and Uttar Pradesh - RAYH...
Traditional Musical Instruments of Arunachal Pradesh and Uttar Pradesh - RAYH...Traditional Musical Instruments of Arunachal Pradesh and Uttar Pradesh - RAYH...
Traditional Musical Instruments of Arunachal Pradesh and Uttar Pradesh - RAYH...
imrankhan141184
 
Wound healing PPT
Wound healing PPTWound healing PPT
Wound healing PPT
Jyoti Chand
 
Main Java[All of the Base Concepts}.docx
Main Java[All of the Base Concepts}.docxMain Java[All of the Base Concepts}.docx
Main Java[All of the Base Concepts}.docx
adhitya5119
 
Philippine Edukasyong Pantahanan at Pangkabuhayan (EPP) Curriculum
Philippine Edukasyong Pantahanan at Pangkabuhayan (EPP) CurriculumPhilippine Edukasyong Pantahanan at Pangkabuhayan (EPP) Curriculum
Philippine Edukasyong Pantahanan at Pangkabuhayan (EPP) Curriculum
MJDuyan
 
Pengantar Penggunaan Flutter - Dart programming language1.pptx
Pengantar Penggunaan Flutter - Dart programming language1.pptxPengantar Penggunaan Flutter - Dart programming language1.pptx
Pengantar Penggunaan Flutter - Dart programming language1.pptx
Fajar Baskoro
 
Gender and Mental Health - Counselling and Family Therapy Applications and In...
Gender and Mental Health - Counselling and Family Therapy Applications and In...Gender and Mental Health - Counselling and Family Therapy Applications and In...
Gender and Mental Health - Counselling and Family Therapy Applications and In...
PsychoTech Services
 
BBR 2024 Summer Sessions Interview Training
BBR  2024 Summer Sessions Interview TrainingBBR  2024 Summer Sessions Interview Training
BBR 2024 Summer Sessions Interview Training
Katrina Pritchard
 
Walmart Business+ and Spark Good for Nonprofits.pdf
Walmart Business+ and Spark Good for Nonprofits.pdfWalmart Business+ and Spark Good for Nonprofits.pdf
Walmart Business+ and Spark Good for Nonprofits.pdf
TechSoup
 
The basics of sentences session 6pptx.pptx
The basics of sentences session 6pptx.pptxThe basics of sentences session 6pptx.pptx
The basics of sentences session 6pptx.pptx
heathfieldcps1
 
How to Create a More Engaging and Human Online Learning Experience
How to Create a More Engaging and Human Online Learning Experience How to Create a More Engaging and Human Online Learning Experience
How to Create a More Engaging and Human Online Learning Experience
Wahiba Chair Training & Consulting
 
writing about opinions about Australia the movie
writing about opinions about Australia the moviewriting about opinions about Australia the movie
writing about opinions about Australia the movie
Nicholas Montgomery
 
A Independência da América Espanhola LAPBOOK.pdf
A Independência da América Espanhola LAPBOOK.pdfA Independência da América Espanhola LAPBOOK.pdf
A Independência da América Espanhola LAPBOOK.pdf
Jean Carlos Nunes Paixão
 
How to deliver Powerpoint Presentations.pptx
How to deliver Powerpoint  Presentations.pptxHow to deliver Powerpoint  Presentations.pptx
How to deliver Powerpoint Presentations.pptx
HajraNaeem15
 
How to Make a Field Mandatory in Odoo 17
How to Make a Field Mandatory in Odoo 17How to Make a Field Mandatory in Odoo 17
How to Make a Field Mandatory in Odoo 17
Celine George
 
How to Setup Warehouse & Location in Odoo 17 Inventory
How to Setup Warehouse & Location in Odoo 17 InventoryHow to Setup Warehouse & Location in Odoo 17 Inventory
How to Setup Warehouse & Location in Odoo 17 Inventory
Celine George
 
Présentationvvvvvvvvvvvvvvvvvvvvvvvvvvvv2.pptx
Présentationvvvvvvvvvvvvvvvvvvvvvvvvvvvv2.pptxPrésentationvvvvvvvvvvvvvvvvvvvvvvvvvvvv2.pptx
Présentationvvvvvvvvvvvvvvvvvvvvvvvvvvvv2.pptx
siemaillard
 
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UPLAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
RAHUL
 
Temple of Asclepius in Thrace. Excavation results
Temple of Asclepius in Thrace. Excavation resultsTemple of Asclepius in Thrace. Excavation results
Temple of Asclepius in Thrace. Excavation results
Krassimira Luka
 
IGCSE Biology Chapter 14- Reproduction in Plants.pdf
IGCSE Biology Chapter 14- Reproduction in Plants.pdfIGCSE Biology Chapter 14- Reproduction in Plants.pdf
IGCSE Biology Chapter 14- Reproduction in Plants.pdf
Amin Marwan
 

Recently uploaded (20)

UGC NET Exam Paper 1- Unit 1:Teaching Aptitude
UGC NET Exam Paper 1- Unit 1:Teaching AptitudeUGC NET Exam Paper 1- Unit 1:Teaching Aptitude
UGC NET Exam Paper 1- Unit 1:Teaching Aptitude
 
Traditional Musical Instruments of Arunachal Pradesh and Uttar Pradesh - RAYH...
Traditional Musical Instruments of Arunachal Pradesh and Uttar Pradesh - RAYH...Traditional Musical Instruments of Arunachal Pradesh and Uttar Pradesh - RAYH...
Traditional Musical Instruments of Arunachal Pradesh and Uttar Pradesh - RAYH...
 
Wound healing PPT
Wound healing PPTWound healing PPT
Wound healing PPT
 
Main Java[All of the Base Concepts}.docx
Main Java[All of the Base Concepts}.docxMain Java[All of the Base Concepts}.docx
Main Java[All of the Base Concepts}.docx
 
Philippine Edukasyong Pantahanan at Pangkabuhayan (EPP) Curriculum
Philippine Edukasyong Pantahanan at Pangkabuhayan (EPP) CurriculumPhilippine Edukasyong Pantahanan at Pangkabuhayan (EPP) Curriculum
Philippine Edukasyong Pantahanan at Pangkabuhayan (EPP) Curriculum
 
Pengantar Penggunaan Flutter - Dart programming language1.pptx
Pengantar Penggunaan Flutter - Dart programming language1.pptxPengantar Penggunaan Flutter - Dart programming language1.pptx
Pengantar Penggunaan Flutter - Dart programming language1.pptx
 
Gender and Mental Health - Counselling and Family Therapy Applications and In...
Gender and Mental Health - Counselling and Family Therapy Applications and In...Gender and Mental Health - Counselling and Family Therapy Applications and In...
Gender and Mental Health - Counselling and Family Therapy Applications and In...
 
BBR 2024 Summer Sessions Interview Training
BBR  2024 Summer Sessions Interview TrainingBBR  2024 Summer Sessions Interview Training
BBR 2024 Summer Sessions Interview Training
 
Walmart Business+ and Spark Good for Nonprofits.pdf
Walmart Business+ and Spark Good for Nonprofits.pdfWalmart Business+ and Spark Good for Nonprofits.pdf
Walmart Business+ and Spark Good for Nonprofits.pdf
 
The basics of sentences session 6pptx.pptx
The basics of sentences session 6pptx.pptxThe basics of sentences session 6pptx.pptx
The basics of sentences session 6pptx.pptx
 
How to Create a More Engaging and Human Online Learning Experience
How to Create a More Engaging and Human Online Learning Experience How to Create a More Engaging and Human Online Learning Experience
How to Create a More Engaging and Human Online Learning Experience
 
writing about opinions about Australia the movie
writing about opinions about Australia the moviewriting about opinions about Australia the movie
writing about opinions about Australia the movie
 
A Independência da América Espanhola LAPBOOK.pdf
A Independência da América Espanhola LAPBOOK.pdfA Independência da América Espanhola LAPBOOK.pdf
A Independência da América Espanhola LAPBOOK.pdf
 
How to deliver Powerpoint Presentations.pptx
How to deliver Powerpoint  Presentations.pptxHow to deliver Powerpoint  Presentations.pptx
How to deliver Powerpoint Presentations.pptx
 
How to Make a Field Mandatory in Odoo 17
How to Make a Field Mandatory in Odoo 17How to Make a Field Mandatory in Odoo 17
How to Make a Field Mandatory in Odoo 17
 
How to Setup Warehouse & Location in Odoo 17 Inventory
How to Setup Warehouse & Location in Odoo 17 InventoryHow to Setup Warehouse & Location in Odoo 17 Inventory
How to Setup Warehouse & Location in Odoo 17 Inventory
 
Présentationvvvvvvvvvvvvvvvvvvvvvvvvvvvv2.pptx
Présentationvvvvvvvvvvvvvvvvvvvvvvvvvvvv2.pptxPrésentationvvvvvvvvvvvvvvvvvvvvvvvvvvvv2.pptx
Présentationvvvvvvvvvvvvvvvvvvvvvvvvvvvv2.pptx
 
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UPLAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
 
Temple of Asclepius in Thrace. Excavation results
Temple of Asclepius in Thrace. Excavation resultsTemple of Asclepius in Thrace. Excavation results
Temple of Asclepius in Thrace. Excavation results
 
IGCSE Biology Chapter 14- Reproduction in Plants.pdf
IGCSE Biology Chapter 14- Reproduction in Plants.pdfIGCSE Biology Chapter 14- Reproduction in Plants.pdf
IGCSE Biology Chapter 14- Reproduction in Plants.pdf
 

Communication skills

  • 1. EFFECTIVE COMMUNICATION SKILLS AND BODY LANGUAGE Presented By:Shubham Metkar Abhishek Agrawal
  • 2. Objectives • Define and understand communication and the communication process • List and overcome the filters/barriers in a communication process • Practice active listening • Tips to improve verbal and non verbal communication
  • 3. What is Communication? COMMUNICATION IS THE ART OF TRANSMITTING INFORMATION, IDEAS AND ATTITUDES FROM ONE PERSON TO ANOTHER.COMMUNICATION IS THE PROCESS OF MEANINGFUL INTERACTION AMONG HUMAN BEINGS. ITS ESSENCES : PERSONAL PROCESS OCCURS BETWEEN PEOPLE INVOLVES CHANGE IN BEHAVIOUR MEANS TO INFLUENCE OTHERS EXPRESSION OF THOUGHTS AND EMOTIONS THROUGH WORDS & ACTIONS. TOOLS FOR CONTROLLING AND MOTIVATING PEOPLE. IT IS A SOCIAL AND EMOTIONAL PROCESS.
  • 4. What are the most common ways we communicate? or d en W Spok Written Word es mag lI isua V Bod y Lan g ua ge
  • 5. Types of Communication Downwards Communication : Highly Directive, from Senior to subordinates, to assign duties, give instructions, to inform to offer feed back, approval to highlight problems etc. Upwards Communications It is non directive in nature from down below, to give feedback, to inform about progress/problems, seeking approvals. : Lateral or Horizontal Communication : Among colleagues, peers at same level for information level for information sharing for coordination, to save time. In modern business environment communication extends beyond written or spoken words to listened word. Visual dimension added by T.V., computers has given to new meaning to communication. COMMUNICATION NETWORKS Formal Network Informal Network : : Virtually vertical as per chain go command within the hierarchy. Free to move in any direction may skip formal chain of command. Likely to satisfy social and emotional needs and also can facilitate task accomplishment.
  • 7. Barriers to communication • • • • • • • Noise Inappropriate medium Assumptions/Misconceptions Emotions Language differences Poor listening skills Distractions
  • 8. Hearing Vs Listening Hearing – Physical process, natural, passive Listening – Physical as well as mental process, active, learned process, a skill Listening is hard. You must choose to participate in the process of listening.
  • 9. VALUE OF LISTENING  Listening to others is an elegant art.  Good listening reflects courtesy and good manners.  Listening carefully to the instructions of superiors improve competence and performance.  The result of poor listening skill could be disastrous in business, employment and social relations. Good listening can eliminate a number of imaginary grievances of employees. Good listening skill can improve social relations and conversation. Listening is a positive activity rather than a passive or negative activity.
  • 10. ESSENTIALS OF COMMUNICATION Dos Always think ahead about what you are going to say. Use simple words and phrases that are understood by every body. Increase your knowledge on all subjects you are required to speak. Speak clearly and audibly. Check twice with the listener whether you have been understood accurately or not In case of an interruption, always do a little recap of what has been already said. Always pay undivided attention to the speaker while listening. While listening, always make notes of important points. Always ask for clarification if you have failed to grasp other’s point of view. Repeat what the speaker has said to check whether you have understood accurately.
  • 11. ESSENTIALS OF COMMUNICATION DON’Ts Do not instantly react and mutter something in anger. Do not use technical terms & terminologies not understood by majority of people. Do not speak too fast or too slow. Do not speak in inaudible surroundings, as you won’t be heard. Do not assume that every body understands you. While listening do not glance here and there as it might distract the speaker. Do not interrupt the speaker. Do not jump to the conclusion that you have understood every thing.
  • 12. How to Improve Existing Level of COMMUNICATION? IMPROVE LANGUAGE. IMPROVE PRONUNCIATIOON. WORK ON VOICE MODULATION. WORK ON BODY LANGUAGE. READ MORE LISTEN MORE AVOID READING OR WATCHING OR LISTENING UNWANTED LITERATURE, GOSSIP, MEDIA PRESENTATION ETC. INTERACT WITH QUALITATIVE PEOPLE. IMPROVE ON YOU TOPIC OF DISCUSSION, PRACTICE MEDITATION & GOOD THOUGHTS. THINK AND SPEAK. DO NOT SPEAK TOO FAST. USE SIMPLE VOCABULARY. DO NOT SPEAK ONLY TO IMPRESS SOMEONE. LOOK PRESENTABLE AND CONFIDENT.
  • 13. Improving Body Language Tips • • • • • • Keep appropriate distance Touch only when appropriate Take care of your appearance Be aware - people may give false cues Maintain eye contact Smile genuinely
  • 14.
  • 15. Success for YOU… …in the new global and diverse workplace requires excellent communication skills!