This document discusses communication skills, specifically listening skills. It defines listening as receiving, understanding, and responding to spoken messages. Effective listening is important for developing relationships and acquiring information. The document outlines different purposes and types of listening, including discriminative, biased, evaluative, sympathetic, and relationship listening. It also discusses the importance of listening skills such as stimulating better speaking and learning more than ordinary listening. The goal of teaching listening skills is to enable students to understand language patterns and meanings. The document provides tips for becoming an active listener, such as paying attention, showing engagement through body language, providing feedback, deferring judgement, and responding appropriately.