This document is a summary of qualifications and resume for Katrina Birge. It outlines over 10 years of experience in retail store management, leadership, sales, marketing, and customer relations. Her experience includes roles as a Store Manager for Dillard's and A Christmas Place, a Sales Manager for Swim 'n Sport, and currently a Merchandising-Area Manager for Steinmart. She has a proven track record of increasing sales and has extensive expertise in all aspects of retail store operations and management.

1. Katrina Birge 5951 NE 6th Terrace
Fort Lauderdale, FL 33334
kbirge20@yahoo.com
Ph. (954) 560-1470
SUMMARY OF QUALIFICATIONS
Accomplished manager with over 10 years of experience in retail sales, who has extensive knowledge in store
management and an advanced knowledge of working with multiple retail corporations. Has a passion for the
industry and is adept in learning new skills. Due to the high level of expertise, experience, and
professionalism, will be able to maximize skills in any management environment.
 Leadership
 Sales/Marketing
 Retail Management
 Fulfillment of Customer Needs and
Satisfaction
 Commitment to Customer Retention
 Effective Communicator
 Development of Customer Loyalty
 Total P&L Responsibility
 Budgeting
 Product Placement
 Customer Relations
PROFESSIONAL EXPERIENCE
Steinmart. Pompano Beach, FL 2014-present
Merchandising-Area Manager
 Served Customers by modeling and creating a positive service spirit
 Ensure high quality area presentation to maintain an appealing store
 Help select, train and develop merchandising leads
 Serve as manager on duty, responsible for opening and closing of the store
Dillard’s: Galleria Mall. Fort Lauderdale, FL 2003- 2014
Store Manager
 Supervise staff of 20+ associates
 Develop and implement strategic sales plans
 Manage daily operations
 Increase store revenue year over year
 Coordinate training plans for new and current employees
 Communicate and execute all corporate policies and procedures
 Manage P&L statements and implement procedures to maintain and exceed profitability
Swim ‘n Sport. Galleria Mall. Fort Lauderdale, FL 2000- 2003
Sales Manager
 Developed and implemented creative selling ideas to increase sales
 Increased store sales by 11% from 2001-2003
 Supervised the accessorizing and styling of all floor models
 Dealt with all HR issues, hiring, training, coaching, and communicating all corporate policies
 Dealt with all LP issues, coaching, training, and securing products and the safety of the associates

2. Katrina Birge Page 2
A Christmas Place. Fort Lauderdale, FL 1980- 2000
Store Manager
 Trained associates, completed schedule, maintain sales and creative action plans to help associates be
effective, and productive
 Manage inventory and ensure minimal loss
 Ensured store was clean, orderly, and presentable for customers
 Ordered out of stock merchandise, completed planograms, managed the back room and front
end/customer service
 Processed all merchandise shipments and store transfers
EDUCATION
High school Diploma
Fort Lauderdale High School. Fort Lauderdale, FL