The document summarizes the qualifications and experience of Gary Francis, an Assistant Store Manager with over 25 years of experience in home improvement and construction retail. He has extensive experience in store operations, inventory management, sales, customer service, and personnel oversight. His most recent role was as Assistant Store Manager at Lowe's Home Improvement, where he exceeded sales goals and earned awards for customer service.

1. Gary Francis 2291 N. Old Pond Lane
linkedin.com/in/garyfrancis1 Round Lake Beach, IL 60073
garyfrancis33@yahoo.com (224) 381-9152
SUMMARY OF QUALIFICATIONS:
Results oriented and driven Assistant Store Manager with over 25 years of experience in the
home improvement and commercial construction industry providing individuals and
commercial contractors with assistance in the selection of materials and supplies for their home
or for their construction project. Possess in-depth experience in several aspects of the
operations of the store including inventory, product knowledge, merchandising and sales.
Effectively creates, develops, and maintains strong professional working relationships with
individuals and commercial accounts. Very outgoing and enjoys working with the public and
providing strong customer service.
Expertise in:
Retail & Wholesale Sales Product Marketing Customer Relations
Policies & Procedures Goals & Objectives Incentive Programs
Retail Inventory Management Strategic Marketing Store Operations
Product Knowledge Employee Oversight Training & Reporting
Store Opening & Closing Project Management Deliveries & Receivables
PROFESSIONAL EXPERIENCE:
LOWE’S HOME IMPROVEMENT, Milwaukee, WI & Kenosha, WI September 2004 – January 2017
ASSISTANT SALES MANAGER
Effectively maximize the distribution of all brands and packages on a daily basis having roamed
between two store locations. Successfully execute all promotion campaigns and meet or exceed
the goals and objectives of company sales incentives. Establish objectives by reviewing and
analyzing market trends, price points, inventory, and employee productivity. Achieve
maximum performance through providing excellent customer service and communicating
effectively with vendors, contractors, management and staff to ensure daily overall store
performance. Efficiently maintain accurate records and process all orders, reports, and forms as
required.
 Report competitive activities to Store Manager which has resulted in implementing
strong strategic marketing programs.
 Assist with update inventory trends, reviewing manufacturer’s sales and marketing
programs and ensure employees are kept abreast of new programs.
 Demonstrated ability to provide management oversight in the absence of the store
manager.
 Effectively interviews, mentors and assist with the hiring and training of new hires.
 Oversee sixty (60) associates or direct reports.
 Ability to execute store front-end responsibilities, deliveries of inventory, and project
management assignments.
 Work closely with customers through company’s CCIC (Customer Care Interface
Hotline) to provide prompt and high-quality customer service.
 Meet or exceed sales goals and objectives on a consistent basis. Earned Lowe’s
Gold Ring Award for Sales and Customer Service.

2. Gary Francis Page Two
HOME DEPOT, Evanston, Gurnee and Cicero, IL June 1997 – March 2004
ASSISTANT STORE MANAGER
Equipped with extensive experience in retail management and sales. Employs excellent
leadership skills and multi-tasking strengths. Motivated leader in customer relations, sales and
inventory control. Demonstrate skill in improving store operations, increasing top line sales and
reducing costs. Take responsibility for employees and assist with the overall operation of the
store. Assigned to Windows & Doors Department ensuring familiarity with product lines,
inventory and home improvement projects including both residential and commercial projects.
 Developed, implemented and monitored programs to maximize customer satisfaction.
Provided detailed monthly departmental reports and updates to senior management.
 Improved service quality and increased sales by developing a strong knowledge of
company's products and services.
 Interviewed, hired and trained new quality customer service representatives.
 Addressed negative customer feedback immediately.
 Effectively communicated with team members to maintain clearly defined
expectations.
BUILDER’S SQUARE, (Out of Business) Evanston, IL 1988 – June 1997
ASSISTANT STORE MANAGER
Assist customers with merchandise selection and loading purchases into vehicles in addition to
general maintenance. Promoted to Assistant Store Manager gaining knowledge of store
operations including opening and closing of store procedures, implementing policies and
procedures and meeting or exceeding sales goals and objectives.
 Managed staff including sales associates, team leaders and assistant managers.
 Assigned employees to specific duties to best meet the needs of the store.
EDUCATION: Diploma, Kingston Senior High School, Kingston, Jamaica
TECHNICAL: Familiar with cash registers, smart phones, warehouse equipment, social media
including Facebook, LinkedIn, You Tube
Excellent references furnished upon request