1. 04/2014 to Current
Gurnee, Illinois
12/2013 to 04/2014
Libertyville
TONI GUZIEC
Summary
Store Manager equipped with extensive experience in retail management and sales.
Marketing and sales driven to aggressively seek opportunities to build sales and promote the Brand.
Hardworking retail management professional versed in all aspects of running a high-end store, including strong
relationship building skills, customer service and clientèle loyalty, recruiting, training and merchandising.
Employs excellent leadership skills and multi-tasking strengths.
Strong communication, organizational and operation expertise.
Highlights
Strong interpersonal skills
Hiring & training Experience
Recruiting and interviewing
Payroll management
Schedule management
Budget Management
Supply Ordering and Office Organization
Retail inventory management
Store opening and closing procedures
Store operations
Computer savy
Meticulous attention to detail
Results-oriented
Self-directed
Time management
Professional and mature
Strong problem solver
Resourceful
Outstanding communication skills
Exceptional leader
Conflict resolution skills
Team-oriented
Sales professional
Reliable
Flexible schedule
Accomplishments
Coordinated all department functions for team of 200+ employees.
Promoted to high visibility locations. One of 14 stores to implement a new Brand Refresh Design in my Talbot's
location.
Planned and executed all aspects of a major store renovation and two store openings.
Ran a successful store operationally for 8 years behind the scenes as well as in front line with customers. Hired and
trained staff and managers. Completed all budgeting, supply ordering, scheduling of staff and payroll management.
Directly responsible for controllable expenses and store profitability.
Passed all annual operational audits.
Positioned store successes aggressively through exemplary customer service and a team-player attitude. Led by
example with an "on floor" presence.
**Lord and Taylor Rose Achievement Award Winner, October 1998, for exemplary Customer Service
Experience
Consultant
Jenny Craig
Responsible for keeping clients successfully on the program by conducting weekly consultations, making care calls, live
confirmation calls and rescheduling inactive clients.
Accountable for conducting all consultations in an automated computer system.
Effective use of consulting, sales and phone skills to maximize Center revenue.
Support the Center team in achieving goals and quotas.
Adhere to strong customer service standards.
Responsible for seeking self-development through training to expand knowledge, attend weekly staff meetings, complete
on-line training and quarterly Continuing Education programs.
Responsible for inventory of client orders in an automated computer s;system, collecting payments, pulling food and
non-food products, conducting mini-balances and assisting Center Director with banking as directed.
Responsible for creating and supporting a positive, professional, team-orientated, harassment-free work environment by
complying with the Company policies, demonstrating the Company's values and being a roll model for the company
brand.
Customer Service Professional
H and R Block
Co-ordinate schedules for tax professionals.
Assign tax professionals with their clients and manage appointment
set up.
Manage the receptionist area, including greeting visitors and responding to telephone and in-person requests for
information.
Make copies, sent faxes and handle all incoming and outgoing correspondence.
160 Burton Street , Grayslake, Illinois 60030 | H: 847-816-6198 | C: 847-751-2079 | trosepetal7@aol.com

2. 04/2013 to 11/2013
Grayslake, Illinois
12/2012 to 04/2013
Libertyville, Illinois
04/2012 to 11/2012
Grayslake, Illnois
12/2011 to 04/2012
Libertyville, Illinois
06/2003 to 09/2011
Lake Forest, Illinois
05/1995 to 07/2003
Northbrook, Illinois
08/1990 to 08/1995
Chicago, Illinois
Chicago, Illinois, United States
Organize files, develop spreadsheets, fax reports and scan documents. Maintain client confidentiality.
Manage daily office operations and maintenance of equipment.
Administer professional job testing services.
Manage tax payment system and nightly deposits.
Resolve any customer concerns and liaison between the customer and tax professional.
Administrative Assistant
Wharton Blacktop Paving, Inc.
Scheduled appointments for estimates of asphalt/paving jobs for both
owners.
Worked with both commercial and residential clients.
Maintained the front desk and reception area in a neat and organized fashion.Served as central point of contact for all
outside vendors needing to gain access to the building.Dispersed incoming mail to correct recipients throughout the
office.Made copies, sent faxes and handled all incoming and outgoing correspondence.Managed daily office operations
and maintenance of equipment
Generated invoicing to vendors and processed payments
Processed weekly payroll
Proficient in Excel, Quickbooks
Customer Service Professional
H and R Block
Administrative Assistant
Wharton Blacktop Paving, Inc.
Customer Service Professional
H and R Block
Store Manager
Talbot's
Managed high visibility location
Responsible for store profitability and expenses
Total store focus included:Training and hiring of staff and management.
Interface with regional and district management, monthly walk through with regional management and visual
management, weekly merchandise and visual rotation and bi weekly window rotation.
Operationally responsible for: Merchandise flow, supply ordering, budgeting, scheduling, payroll, office organization,
computer maintenance, stockroom maintenance, inventory control.
Delivered excellent customer service by greeting and assisting each customer
.Trained staff to deliver outstanding customer service
.Analyzed marketing information and translated it into strategic plans.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Worked closely with the district manager to formulate and build the store brand.
Contributed to merchandising ideas at team sale meetings.
.Design and implemented customer satisfaction metrics.
Addressed customer inquiries and resolved complaints.
Ensured store profitability by managing the P & L. Maximized each associates productivity and tapped into
customer service strengths through on going education and training involvement.
Operations Manager & Assistant Store Manager
Lord and Taylor
Assisted in all management aspects of 22 million dollar retail facility.
Assistant Store Manager
Lord and Taylor
Managed merchandising and operations of 8-11 divisions. Directed multiple Area Sales Managers and Assistant Area
Sales Managers.
Worked at several locations in this position.
Many previous management roles in retail, include working for Kohl's Department Stores as a Store Manager.
Education
Associate of Arts: Psychology and Education
Loyola University/Mundelein College
Member of the National Psychology Honors Society
Graduated cum laude