Rebecca Hendrixson has over 10 years of experience in retail management, inventory control, and customer service. She most recently worked as an Inventory Control Analyst for URBN where she planned inventories, communicated procedures to stores, oversaw reconciliations, and assisted with loss prevention. Prior to that, she held various retail management roles such as Store Manager for Tatyana Boutique and Ann Inc. where she oversaw daily operations, sales, hiring, and training employees. She strives to provide excellent customer service and achieve sales and profitability goals.

1. rebecca HENDRIXSON
Project Management - Business Management - Effective Communications - Client/Customer Relations
Time Management - Problem Solving - Organization - Prioritization - Microsoft Office/ Publisher - Adobe
S K I L L S S U M M A R Y
1411 W. Porter St. apt 2 Philadelphia, PA 19145 • 267.584.9765 • iambeehendrix@gmail.com
E X P E R I E N C E
Inventory Control Analyst, URBN - Philadelphia, Pennsylvania 05/2016 to 01/2017
Plan and execute semi- annual physical inventories for all brands, globally.
Communicate inventory procedures to store staff and ensure compliance.
Oversee process to reconcile physical inventory counts to book inventory.
Research cycle counts and provide reconciled inventory reports to facilitate
internal management and buying decisions; assist in loss prevention and to support the audit function
Act as a liaison between the distribution centers, stores and merchants to monitor the flow of merchandise
from the initial purchase order through the retail sale
P R O F E S S I O N A L O B J E C T I V E
A creative, motivated professional. I am seeking a challenging position where my skills and
experience will contribute to the success of the organization. I am eager to bring my energy and
enthusiasm to a role that will allow me to continue to expand my experience.
E X P E R I E N C E H I G H L I G H T S
Employee Management
Responsible for recruiting, hiring, managing, and motivating teams of retail associates to ensure effective store operations
Business Management
In addition to managing the day to day operations of several retail outlets, I have experience with site selection, store design, and launch for a new store.
Responsible for growing a new business through effective marketing and accountable for meeting store’s profit and loss goals.
Customer Service
Responsible for ensuring the highest levels of customer service in multiple retail locations through training, coaching, and incentivizing sales associates.

2. Co-Manager, ANN INC. - Exton, Pennsylvania 12/2015 to 05/2016
Lead and direct all activities required to achieve all store goals, including sales objectives, client
experience, human resource management, payroll and operating expenses, loss prevention and
merchandising presentation while driving both associate and client engagement.
Directs client experience efforts that are consistent with ANN INC. standards; coaches associates
on the clients experience to increase transactions and capture client opportunities.
Develops team to accomplish store’s business objectives through attraction, selection,
coaching, investment, retention and motivation.
Ensures attainment of sales, payroll and inventory shortage goals.
Directs merchandise presentation, restocking and recovery to maximize productivity.
Understands the ANN INC. culture and ensures compliance with all ANN INC. values and behaviors,
as well as store and operational standards.
Manage Store’s Instagram account LLR Captain Additional responsibilities as assigned.
Associate Manager/ People Manager, Ulta Beauty - Marlton, New Jersey 12/2014 to 12/2015
Responsible for delivering a legendary guest experience in both retail and salon including maintaining
a high energy, positive environment where behaviors that support guest-centric service are demonstrated.
Helped drive store performance, foster superior guest service, and maintained operational
excellence to meet or exceed established budgeted sales, control expenses, and achieve
productivity goals.
Effectively plans work and makes decisions to achieve company targets, and demonstratesthe highest level
of professionalism when interactingwith internal and external guests.
Recruits and maintains top talent.
Establishes clear goals and objectives to focus the team on achieving superior results.
Provides coaching, training, and feedback to improve associates performance on a daily basis.
Manages sales floor and drives retail and salon sales by addressing guest concerns, and maintaining
loss prevention guidelines.
Communicates corporate directives on a daily basis.
Tracks, analyzes, and leverages NPS results and guest comments to reinforce desired behaviors act upon
opportunities for improvement.
Demonstrates knowledge and passion for company products and services.
Addresses all guest concerns and questions promptly and with professionalism.
E X P E R I E N C E

3. E X P E R I E N C E
Retail Store Manager, Tatyana Boutique LLC – (formerly Bettie Page Clothing) – 08/2012 to 11/2014
Opened a boutique location in Philadelphia (including managing construction, design, hiring, etc.)
Philadelphia store ranked consistently in top third of stores for sales.
Scouted two store locations and one resulting in prime location in downtown Nashville shopping district.
Success in opening Philadelphia store led to selection to open Nashville location.
Newly opened Nashville store, warehouse and photo studio attained the company’s top
ranked store in sales and profit for six continuous months.
Managed store construction and setup of displays, décor and office functions on time and budget.
Recruited, hired, on-boarded and trained seven employees in preparation for store opening. Managed
scheduling, feedback and employee development. Set high customer service standards.
Created and implemented associate incentive program providing staff a stimulating and supportive
environment. The successful program was implemented in an additional four stores.
Maximized profitability by analyzing week-to-date, month-to-date and year-to-date revenues and
profit/loss to build action plans aimed at driving sales.
Managed public relations, advertising and art direction for Nashville store and online store operations.
Co-wrote sale training manual used across the company’s 20 stores.
Drove team performance and ensured compliance with established policies, procedures, initiatives
and directives, including HR policies and procedures.
Other Retail Experience
E D U C A T I O N
Bachelor of Science, Graphic Design - The Art Institute of Philadelphia
Intimates Specialist,Victoria’s Secret – Philadelphia, Pennsylvania 08/2010 to 8/2012
Store Manager/ Buyer Halloween Revolution – Philadelphia, Pennsylvania 09/2010 to 11/2011 and 08/2015 to 11/2015
Sales Associate, Bath and Body Works – Philadelphia Pennsylvania 11/2006 to 08/2010
Bridal Consultant, Sales Unlimited Bridal Shop – Bayville, New jersey 05/2006 to 07/2008