This document provides a summary of Jerry H. Madden's professional experience and qualifications. It outlines his 20+ years of experience in inside sales and key account management roles in the consumer goods industry, including 15 years as Retail Services Manager at Weber Stephen Products, where he supported over $650 million in annual sales to major retailers. It also notes his expertise in customer service, relationship building, trade show experience, and leadership of internal sales teams.

1. JERRY H. MADDEN
847-902-4599 ● Palatine, IL ● jheuclid@gmail.com
INSIDE SALES / KEY ACCOUNT MANAGER
PROFILE
Action oriented Department Manager of internal sales department focused on
Customer satisfaction with on time and on budget delivery of product.
CORE COMPETENCIES
● Key Account Support ● Manager of 10 person department
● Dealer Support ● Technical Troubleshooting
● Brand Awareness ● Go To Person in Company
● Relationship Building ● Territory Management
● Trade Show Expert ● Builder of Top Performing Teams
● EDI, CPG, SAP and AS400 Savvy ● Product Training
-Demonstrated expertise in executing key account deals and long-term agreements with top
management wholesalers/retailers, distributors, vendors and senior management.
-Hands-on talent managing Consumer Packaged Goods (CPG) operations, significantly reducing
operations costs and enhancing matrixed organizations.
-Highly successful at initiating and implementing retail sales strategies, rapid delivery of cost
reductions, consistently met or exceeded sales targets, account penetration and profitability.
-Leader and motivator of inside sales team. Management responsibility for performance
appraisals and achievement of department goals. Coached team to deliver superior customer
service and product awareness.
-Responsible for meeting aggressive business objectives; fully familiar with P&L accountability,
budget planning, cost controls and process improvements.
PROFESSIONAL EXPERIENCE
Weber Stephen Products, Palatine, IL 1995 – November 2015
Multinational manufacturer of high-quality BBQ cooking solutions
Retail Services Manager, 1998-2015
Dynamic leader of 10 person internal sales team representing over $650 million annual sales.
Serviced major national accounts - Lowe’s, Home Depot, Ace, etc. Assisted manufacturing reps
in handling and troubleshooting key retail accounts. Provided remote training and

2. demonstrations to end users. Prioritized critical orders and fulfillment needs. Made
recommendations for inventory position and product supply. Attended trade shows and took in
large volume of business per weekend. Delivered superior customer service to U.S. retailers.
Tracked, monitored and resolved Electronic Data Interchange (EDI) issues promptly. Scheduled
and supervised coverage for 800# support and switchboard backup.
 Sold and supported a full range of discontinued product lines with exceptional results.
 Introduced new product through field trials to sales reps and retailers.
 Supported transition and upgrade of an AS400 platform to SAP in 2008.
 Selected to be a member of the Leadership Team of the US business unit; closely
collaborated with the Compliance Committee to ensure minimal violations and fines.
 Mentored and built up inside sales department. Held department accountable for
growing major accounts and providing exceptional customer service.
 Persistently increased sales performance while maintaining a lean operation.
Weber Stephen Products, Palatine, IL
Assistant Manager – Consumer Service, 1995 - 1998
Recruited by upper management to establish, train and lead a 25 person call center.
 Helped create and maintain a web-based parts catalog.
 Trained staff on operating policies and procedures to achieve full customer satisfaction.
 Focused on quickly reacting to business changes and priorities, assuming greater
responsibilities as needed and motivated employees in reaching full potential.
Aaron Brothers, Irvine, CA 1993 – 1995
Retail provider of custom framing, artwork and supplies with $1 million in year revenue.
Store Manager
Responsible for directing all store operations, departmental staff, budgeting, stocking, inventory
tracking, visual merchandising and extensive customer service. Tracked and reported to top
executives on a full array of key performance metrics. Ensured compliance with OHSA and
security policies.
 Earned a positive reputation for closing complex sales, resolving client issues,
maintaining appropriate staffing levels and motivating top performers.
EDUCATION
University of California
B.A. Degree in History
PROFESSIONAL TRAINING
Leading Effective Teams (Harper College - 16 month program)
Dealing with Difficult Customers & Professional Communications
Proficient in AS400, SAP and related applications

3. Proficient in MS Office Suite – Word, Excel, Power Point, Outlook