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SCHULTZ Elizabeth Resume 2016
- 1. ELIZABETH SCHULTZ 5177 SEInkwood Way, Hobe Sound, Florida 33455 Phone: (772) 221-2531 / Cell: (772) 341-4240 / easchultz54@comcast.net OBJECTIVE: To obtain a position where I would utilize my 29 years professional experience and proven skills in retail operations, sales management and merchandising; maintaining an environment to support and strengthen for mutual benefit, growth and success. QUALIFICATIONS: - Lead a team committed to achieving operational excellence while strengthening and supporting a positive customer shopping experience providing courteous and helpful service - Ability to recruit, hire, train and coach behaviors that result in associates delivering quality sales and service - Excellent track record of reducing shrink while implementing corporate processes that quantified the delivery, receipt and placement of all merchandise. - Consistently exceed year after year sales goals - Create a culture focused on customer experience for profitable sales and margin Core Competencies - Retail Operations, Leadership, Customer Relations and Problem Resolution - Staff Supervision, Motivation, Coaching, Training & Succession Planning - In-store Promotions and Special Sales Events - Inventory Control, Merchandising and Floor Planning, Loss Prevention Attributes - Strong communication, organizational and time management skills - Strive for successful completion of tasks; perform beyond basic requirements - Strong team player, work well with co-workers and management - Ability to work in a fast-paced environment - Creative, energetic, pleasant, positive - Establish and maintain positive rapport through quality customer service to grow new business. CAREER HISTORY: 05/2015 – Current Zales Store Manager 05/2013 – 05/2015 TigerDirect, Miami, Florida Operations Manager, West Palm Beach, Florida Managed front and back end operations, including responsibility for inventory control and all store processes. Supervised and trained all cashiers to improve customer service and increase long term customer relations. Worked with GM to turn store from a High Shrink to well within corporate standards. 06/2001 – 04/2013 STAPLES, Framingham, Massachusetts Assistant Store Manager of Operations, St. Lucie West, Florida, 2012 – 04/201 Assistant Store Manager, Stuart, Florida, 2003 – 2012 ♦ Reported to General Manager, supervised 25 direct reports (served as General Manager for extended periods ♦ Responsible for effective coordination and management of all store operational activities, including inventory management, backroom, facility maintenance, front end and money room to ensure internal and external customer satisfaction ♦ Actively developed and maintained a team approach in the day-to-day management of all store associates ♦ Decreased employee turnover by 50% and shrinkage by 5% - 6% Assistant Store Manager, Lake Park, Florida, 2001 – 2003
- 2. ♦ Same dutiesas above Burdines, Assistant Store Manager, Galleria Mall, Ft. Lauderdale, Florida, 1999 - 2001 ♦ Responsible for $22 Million in annual revenue ♦ Directed sales staff and all merchandising activities for the Home, Men’s, Intimate Apparel, Children’s and Junior’s departments Burdines, Assistant Store Manager, Fashion Square, Pompano Beach, Florida, 1996 – 1999 ♦ Managed Ready to Wear and Center Core departments with revenue of $10 Million Burdines, Sales Manager, Town Center Mall, Boca Raton, Florida, 1993 – 1996 Burdines, Sales Manager, Plantation Mall / Plantation, Florida, 1991 – 1993 Burdines / Jordan Marsh, Sales Manager, Treasure Coast Mall, Stuart, Florida, 1989 – 1991 Jordan Marsh, Sales Associate, Palm Beach Mall, West Palm Beach, Florida, 1987 - 1989