1. DEAN INCE
323 Richmond Street East, Suite 613, Toronto, On M5A 4R3 | H: (416) 799-5376 |
dean.ince@hotmail.com
PROFESSIONAL SUMMARY
With 10 years’ experience in customer service, my knowledge and abilities are vast. My solid commitment
to providing the best customer experience has given me the ability to quickly grow and be promoted
throughout my pervious employers. Most recently, working exclusively in Retail Management, I have grown
and perfected my skills in effective sales, management, and fashion styling. Not only do I have a proven
sales record, but have also been recognized for team building, creative problem solving, and expertise.
My strong leadership and organizational skills have allowed me to expand my positions as Manager to
Stylist and Trainer as well. I am dedicated to maintaining a high energy environment, committed to
positive motivation and team work. I wish to continue to build on these skills by gaining further
opportunities that will allow me to add to my existing experience.
CORE QUALIFICATIONS
- Media Trained
- Store operation - Trend and emerging brand
- Outstanding communication awareness
skills - Applied styling techniques
- Exceptional leader - Self-motivated professional
- Team-oriented - Superb attention to detail
- Conflict resolution skills - Strong market knowledge
- Recruiting and interviewing
EXPERIENCE
12/2014 to Current Personal Styling/Personal Shopper
Self Employed - GTA
Style clients in appropriate and fashion forward looks for events and special
occasions
Build wardrobe for clients for season or career change
Provide clients with a wide selection of style choices from various retailers and
designers
Handle clients in a timely fashion according to scheduling
08/2014 to 04/2015 Manager/Suiting Trainer
RW&CO - Toronto Eaton Centre
Development and production of men's suiting and training videos and
materials for Canada
Responsible for training staff on men's suiting fit and product
knowledge
Organization and execution of all corperate company media events
Assist design team to produce latest trend items, styles and fits
Work closely with Agency Stylists pulling on trend looks for fashion
shows and photo shoots
Provided customized personal styling services and provided style-related
advice to clients
Developed sales strategies and merchandise assortments to increase
sales volume
Tracked current and emerging fashion and consumer trends
Interact with all levels of company personnel
08/2013 to 08/2014 Assistant Store Manager
RW&CO - Yorkdale
Coached, trained and developed part-time and full-time sales
associates to deliver outstanding customer service
Trained all new managers on store procedures and policies
2. Increased profits by developing, initiating, and managing product
knowledge and sales development program
Created strategies to develop and expand existing customer sales,
which resulted in increase in monthly sales
Led sales team to surpass revenue goals in four consecutive quarters
Worked closely with the District Manager to formulate and build the
store brand
Assisted in the maintenance of store visuals and floor planning
Addressed customer inquiries and resolved complaints.
Completed weekly schedules according to payroll policies.
11/2012 to 08/2013 Manager/Field Trainer
Armani Exchange - GTA
Responsible for training all new and existing staff on product
knowledge and selling tactics throughout GTA
Monitored weekly sales targets for individual sales associates
Coordinated monthly sales reports for individual store managers
Implemented sales tracking system for sales team
Monitored the consistency of customer experience in district through
analyzing sales and selling behaviors.
Analyzed sales data to develop strategies to improve sales in district
Provided a positive and energetic shopping experience for customer
within district
05/2011 to 11/2012 Assistant Manager
Armani Exchange - Toronto Eaton Centre
Managed visual presentation of merchandise and floor sets
Assisted in recruiting and training new staff.
Managed sales associates hourly targets and goals
Developed and improved sales team through motivation, training, and
product knowledge
Exceeded weekly sales targets
Managed productivity of sales team developed tools necessary to
improve sales through customer service and product knowledge
Directed and supervised employees engaged in sales, inventory-taking
and reconciling cash receipts
Addressed and corrected sales staff communication issues in a tactful
and effective manner
10/2005 to 11/2010 Sales Specialist
Banana Republic - Yorkdale
Exceeded targeted sales goals
Shared product knowledge with customers while making personal
recommendations.
Demonstrated that customers come first by serving them with a sense
of urgency
Worked as a team member to provide the highest level of service to
customers
Maintained friendly and professional customer interactions
Received and processed cash and credit payments for in-store purchases
EDUCATION
2014 Media Training and Public Relations Course
ASC Public Relations Inc. - Toronto, On. Canada
2000 Diploma: Business Marketing
Centennial College - Toronto, On. Canada
