This document is a resume for Cintia Cox summarizing her experience as a retail manager. She has over 10 years of experience managing various departments for Nordstrom in Boca Raton, FL, where she consistently exceeded sales goals and led departments to significant sales increases. She is fluent in English, Portuguese, and Spanish and has strong skills in areas like customer service, visual merchandising, training, and team leadership.

1. CINTIA COX
10414 Buena Ventura Dr, Boca Raton, FL 33498
Cell: (561) 465-6446
cintiacox@yahoo.com
Successful Retail Manager with extensive record directing all strategies required to exceed corporate goals including
sales and profit objectives, merchandising, management development, asset protection and total department operation.
Excellent communication skills and proven ability to build a winning culture with an emphasis in talent investment and
development. Retail sales professional who excels in fast paced, deadline driven environment.
Fluent in English, Portuguese and Spanish.
Employee scheduling
Time management
High-end fashion knowledge
Excellent multi-task
Flexible schedule
Personnel training and development
Master in building relationships and developing
customer loyalty
Visual Merchandising
Detail-oriented
Organized
Approachable
Flexible
Dedicated team player
New store opening and relocations
Training and development of new hires
NORDSTROM
Boca Raton, FL
Personal Stylist Manager, 2013- Sep 2015
Led the # 1 volume department in the store. Delivered the #1 increase in the company Year 2014.
Developed a team of top sellers in the store by coaching daily Customer relationship and follow up.
Client-focused with broad knowledge of building business by dressing customer head to toe and running a business
by appointment.
Exceeded personal sales goals for 4 quarters in a row.
Increased sales from $2.9 Mil to $6.9 Mil by hiring and training existing sales associates to effectively build loyal
client relationship.
Led sales calls with team members to establish sales and customer retention goals.
Monitored customer preferences to determine focus of sales efforts.
Constantly active in the community charity organizations.
Boca Raton, FL
Mens Furnishings and Designer Department Manager, 2011- Jun 2013
Generated over $4.0 M in sales delivering 18% increase over Previews year.
Determined staff promotions and demotions, and terminated employees when necessary.Trained staff to deliver
outstanding customer service.
Promoted 3 assistants to Management positions and 3 sales associates to assistant management positions.
Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
Boca Raton, FL
Lingerie / Hosiery and Active Department Manager, 2007-2011
Maintained visually appealing and effective displays for all the departments.
Exceeded personal sales goals for 4 quarters in a row.
Educated sales associates and customers on product and service offerings.
Offered exceptional customer service to differentiate and promote the company brand. Built customer
confidence by actively listening to their concerns and giving appropriate feedback.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Offered direction and gave constructive feedback to motivate team members and delivered 9% increase in the
SUMMARY
HIGHLIGHTS
EXPERIENCE

2. company wile store was remodeling.
Recruited, hired, developed and retained retail talent for the company.
Awarded Manager of the year for delivering top 25 % increase in the company and highest retention score.
Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
Processed all sales transactions accurately and in a timely fashion.
Delivered 12% increase on the Nordstrom reward initiative.
Prosthesis fit certified By the ABC (American Breast Care).
Business - Hayward University, Hayward, California
English
Portuguese
Spanish
EDUCATION
LANGUAGES