1. JAYNE GRIFFITH
5853 Summerfield Court, Fort Pierce, Florida 34982
Cell: 561-707-2228
Missjayne3428@gmail.com
Hardworking, energetic General Manager equipped with extensive experience in Retail management and Sales.
Employs excellent leadership skills and multi-tasking strengths. Offering over 10 years' experience in all aspects of
running high volume stores. Experienced at problem solving, customer service and hiring and training hardworking,
quality staff, customer relations, sales and inventory control. Demonstrated skill in improving store operations, team
development and retention, increasing top line sales and reducing costs.
Team Development
Exceptional time management skills
Adaptable
Leadership mentoring
Conflict resolution
Business and requirements analysis
Operations management
Multi-unit management
Attention to detail
Positive work environment
Forecasting
Performance tracking and evaluation
Decisive leader
Natural leader
Employee engagement
Collaborative
Business analysis
Earned #1 volume market share position for dEliA*s, Company wide.
Increased year-over-year sales, as well as Company Goal numbers.
Recipient of Manager of the Month Award in April 2012 and September 2013.
Recipient of the Visuals Golden Hanger Award in 2013, Company wide.
Hired, trained, coached and developed multiple troubled stores Company wide.
01/2016 to 07/2016
PALM BEACH PSYCHIATRIC & ADDICTION
West Palm Beach, Florida
Reception Office Manager/Medical Coding & Billing
Quickly responded to crisis situations when severe mental health and behavioral issues arose.
Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of
medications.
Pulled patient charts for upcoming appointments.
Maintained complete confidentiality in accordance with organization and legal requirements.
Updated daily logs to track information movements.
Purged outdated files.
Wrote reports, emails, letters and releases.
Increased team efficiency by implementing several process improvements.
Kept department clean, organized and professional.
Billed Insurance and in house Co-payments, daily.
Kept daily/weekly/monthly records of all billing, and monies received.
Prioritized Emergency appointments.
Collected Urine Samples and recorded results in patient charts.
01/2015 to 11/2015
SKECHERS WAREHOUSE
West Palm Beach, Florida
General Manager
Led sales calls with team members to establish sales and customer retention goals.
Resolved all customer complaints regarding sales and service.
Designed displays to make the store experience interactive and engaging.
Displayed the appropriate signage for products and sales promotions.
SUMMARY
HIGHLIGHTS
ACCOMPLISHMENTS
EXPERIENCE

2. Arranged items in favorable positions and areas of the store for optimal sales.
Organized and located inventory and updated store spreadsheets.
Upheld stock levels and proper pricing for multiple product lines.
Established and maintained proper high traffic displays, resulting in increased sales.
Conducted staff meetings with sales team to introduce new merchandise. Conducted monthly reviews with team to
ensure growth within their position.
Stocked and restocked inventory when shipments were received.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Determined staff promotions and demotions, and terminated employees when necessary.
Completed weekly schedules according to payroll policies.
Trained all new managers on store procedures and policies.
01/2012 to 10/2014
DELIA*S
Lake Grove, New York
Store Manager
Worked closely with the district manager to formulate and build the store brand.
Relocated per Company request, West Palm Beach to Orlando,Fl. Orlando,Fl to McAllen, Texas, temporarily to recruit
and hire new Store Manager, and train entire team per Policy & Procedure, and Company standards.
Oversaw Florida District stores (total of 12), held weekly conference calls to advise on increasing conversion % and
leverage. Traveled within Florida District for hands on training with Store Managers and support Managers.
Contributed to merchandising ideas at team sale meetings.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Analyzed percentage increase/decrease information and translated it into strategic plans for profitability.
Completed a series of training sessions to advance internal promotions from Assistant Manager to Store Manager.
Design and implemented customer satisfaction metrics.
Held #1 percent to increase in each store under my leadership within District and Region.
Brought Long Island location from #4 in volume, to #1 volume, percent to increase LY/Goal, as well as #1 in percent to
increase LY/Goal in Conversion percentage, and Leverage.
10/2010 to 01/2012
LEVI'S OUTLET
Orlando, Florida
Co-Manager
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Determined staff promotions and demotions, and terminated employees when necessary.
Completed a series of training sessions to advance from Assistant Manager to Store Manager.
Completed weekly schedules according to payroll policies.
Trained all new managers on store procedures and policies.
Trained staff to deliver outstanding customer service.
Stocked and restocked inventory when shipments were received.
Completed weekly schedules for 100+ employees according to payroll policies.
Contributed to merchandising ideas at team sale meetings.
10/2003 to 10/2010
WET SEAL
Boynton Beach, Florida
Assistant Manager
Opened and closed the store, which included counting cash drawers and making bank deposits.
Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays
for the entire store. Offered exceptional customer service to differentiate and promote the company brand.
Consulted with customers on the latest styles and trends.
Collaborated with customer service team members to give exceptional service throughout the entire shopping and
purchasing experience. Addressed customer inquiries and resolved complaints.
Opened a new store location and assisted in recruiting and training new staff. Reorganized the sales floor to meet
company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash
receipts.
2004HIGH SCHOOL DIPLOMA
Wellington High School, Wellington, Florida, USA
EDUCATION