1. JOHN UBANDO III
PROFESSIONAL SUMMARY
High-level manager with 20+ years retail experience. Focused with a comprehensive knowledge of managing, developing, and
leading multiple work centers. Commercially aware and highly successful in driving business whilst delivering high retail
standards, through increasing sales performance, business development and HR skills. Proven ability to maximize sales and
profitability through excellent service and the effective management of retail space. Effectively motivates employees to
performance excellence and fosters a team environment focused on group success.
AREAS OF EXPERTISE AND STRENGHTS
 Dramatically reduced expenditures through payroll management and effective scheduling.
 Experience of budgetary and merchandise management.
 Brand experience, working within brand guidelines.
 Producing data and reports for senior management and leaders on performance.
 Recruiting and hiring, employee development, business generation, payroll administration.
 Operational improvements through implementing and streamlining processes and store standards.
 Experience driving gross margin and top line sales through category management.
PROFESSIONAL EXPERIENCE
Associate Manager 02/2014 to Present
Banana Republic #8028, Hillsdale Mall, San Mateo, CA
Recruited to a higher volume store ($6m) as successor to the GM. Responsible for success in all aspects of our store’s
business, including but not limited to: sourcing, selecting and developing all team members; executing store strategy to deliver
annual field priorities and creating a compelling customer centric experience. Selected into the Gap Inc. ASCEND program for
high performing leaders.
Business Results: Drove operational excellence culminating with an unprecedented consecutive years of 100% scores on our
annual audit. Consistently inspires team to achieve results and perform at a high level. Knows the competition and market trends
to positively impact business. Monitors labor to maximize productivity, optimize traffic and achieve sales goals. Supports
implementation of product placement, marketing and promotional strategies. Implements strategies and processes that deliver
results.
Customer Centric: Refocused team efforts to achieve store’s historical high in the Customer Experience Survey in 2015.
Exceeds the expectations of internal and external customers. Establishes effective relationships to build brand loyalty. Fosters a
healthy and productive environment where employees can maximize their potential.
Ambassador: Represents the brand, understands the competitors and drives excellent tenant and community relationships.
Promotes store involvement in Community in Action programs. Upholds high quality store experiences for the internal and
external customer. Builds effective cross brand and store center partnerships. Acting Banana Republic Card Champion for SF
Bay in 2015.
Builds Highly Productive Teams: Sources, selects, develops and retains high potential talent and effectively assesses for skill
and cultural fit. Supports team performance through, coaching and feedback. Teaches and trains leaders to build skill.
Passionate: Knowledgeable and a strong advocate for Banana Republic, our customer and our product.
2307 Remo Court, Santa Clara, CA 95054
Cell: (408) 455-1527 Email: jeubando@gmail.com

2. JOHN UBANDO, III (408) 455-1527 | PAGE 2
Accountable: Holds team and self accountable to all Gap Inc. standards of performance. Supports efforts to reduce in store
shrink activity through education and awareness. Ensures compliance to all Federal, Provincial, State and Gap Inc. employment
requirements.
Customer Experience Manager 11/2012 to 02/2014
Banana Republic #8274, Burlingame, CA
Promoted to Customer Experience Manager and task in supporting my GM in managing all aspects of our store’s business
($2.5m), including attracting, hiring, and training Brand Ambassadors; executing store strategy; achieving key business goals,
and delivering an exceptional customer store experience.
Drives Business Results
 Drives productivity of team to achieve store financial, revenue and expense targets.
 Monitors sales to ensure labor is utilized to maximize productivity, optimize traffic and achieve sales goals.
 Supports implementation of product placement, marketing and promotional strategies.
 Ensures team executes operational excellence by engaging customers through in service mindset.
 Works with GM to measure the success of brand initiatives, in-store trends and market insights to drive growth.
Ambassador for the Store and Brand
 Represents our brand within their market and understands our competitors.
 Upholds a high-quality store experience for the external and internal customer.
 Builds effective relationships with cross-divisional and store-center partners.
Inspires Team
 Energizes team to achieve results.
 Attracts and selects high potential talent; assesses for skill and cultural fit.
 Accountable for team performance through consistent coaching and feedback.
 Partners with GM to create development plans that support career growth for self and team.
Ensures Compliance
 Holds store team and self accountable to all Gap Inc. standards of performance.
 Leads efforts to reduce in-store shrink activity through education, awareness and compliance.
 Ensures compliance to all Federal, Provincial, State, and Gap Inc. employment requirements.
Customer Experience Lead 03/2011 to 11/2012
Banana Republic #8274, Burlingame, CA
As a member of the Banana Republic field leadership team, I was responsible for assisting the leadership team in managing all
aspects of their store’s business, including attracting, and training Brand Ambassadors; executing store strategy; achieving key
business goals, and delivering an exceptional store experience.
 Drives business results
 Ambassador for the Brand and Store
 Inspires team through leading by example
 Efficient in scheduling
 Ensures compliance

3. JOHN UBANDO, III (408) 455-1527 | PAGE 3
ADDITIONAL EXPERIENCE
Cashier Lead, 2010-2011 Loss Prevention Assistant, 2000-2001
Banana Republic #8024, Valley Fair Banana Republic #8024, Valley Fair
Sales Associate, 2002-2010 Lead Cashier, 1997-2000
Banana Republic #8024, Valley Fair Banana Republic #8024, Valley Fair
Stock Associate, 2001-2002 Sales Associate, 1996-1997
Banana Republic #8024, Valley Fair Gap #0138, Valley Fair
EDUCATION
Unitek College, 2008 West Valley College, 1999
Licensed Vocational Nurse (LVN) Associates in Administration of Justice