1. Professional Summary
Skills
Work History
EFRAIN ALVAREZ
435 Paseo Encantado Ciudad Jardin, Canovanas, PR 00729 | (C) (787)560-0961 | efrainalvarez.rs@gmail.com
High-energy Senior Manager with 18 years of experience in retail. Successful in building and
motivating dynamic high performing teams. Cultivates a company culture and believes
exceptional customer service is essential to retail success. Well-versed in creating effective
merchandising projects and using sales strategies to boost sales.
Highly competitive
Territory management
Team leadership
Empowers high-performing sales teams
Consistently meet goals
Personnel development
Organized
Strong verbal communication
Customer relations
Hourly shift management
Merchandising
POS systems
Bank deposit procedures
Staff training and development
2012 to 2015Senior Manager/District Manager Candidate/District Training Store Manager
RadioShack – Caguas, SanJuan, Carolina, PR
Supported District Manager with daily operational functions.
Trained Managers at District and Regional meetings.
Clearly communicated objectives for all lessons, units and projects to all participants.
Interviewed job candidates and made staffing decisions.
Planned and directed staff training and performance evaluations.
2005Store Manager
RadioShack – Caguas, San Juan, Carolina
Consistently hit and exceeded sales goals established.
Increased profits through effective sales training and troubleshooting profit loss areas.
Maintained knowledge of current sales and promotions, policies, and security practices.
Conducted store inventories twice per year.
Examined merchandise to verify that it was correctly priced and displayed.
Assigned employees to specific duties to best meet the needs of the store.
Reordered inventory when it dropped below predetermined levels.
Scheduled and led weekly store meetings for all employees .
Trained and developed new associates on POS system and key sales tactics.
Generated repeat business through exceptional customer service.
Managed bank deposits and cash handling procedures.

2. Education
Certifications
Other Skills & Qualifications
2004 to 2005Assistant Manager
RadioShack – Carolina, PR
Reported to the store manager regarding all store and staff issues.
Promoted from Key Holder to Assistant Manager within 12 months.
Assigned employees to specific duties to best meet the needs of the store.
Assisted staff on the sales floor to help close difficult and complicated sales.
Trained and developed new associates.
Counted cash drawers and made bank deposits.
1996 to 2004Sales Associate
RadioShack – Carolina, PR
2 yrs completed: Business Administration-Marketing
Universidad de Puerto Rico, Recinto de Carolina - Carolina, PR
Retail Multiunit Management
MOHR Retail
2012-2013
Bilingual-Spanish/English
Internet and computer savvy
POS and Workforce management systems savvy