1. 1603 NE 25th Terrace Jensen Beach, FL 34957
P: 484-566-2043 E: mdrais83@gmail.com
>>INTRO
I am a highly motivated Store Manager with a reputation of building strong teams and delivering results. Maintains focus
on amplifying sales and achieving goals through the customer experience. I possess skills and personality traits that are
inline with motivating and inspiring associates. My goal is to create a captivating customer experience through over-the-
top service, strong merchandising and visual standards.
>> PROFESSIONAL EXPERIENCE
BUSINESS SALES CONSULTANT Springboard Media, Inc., Philadelphia, PA April 2015-October 2015
Partner with business professionals to assess their technology needs; formulate clear plan to deliver value-
adding business solutions; proactively provide outstanding customer service; prospect sales leads to
continue growing business; attain, nurture and manage current and potential client opportunities;
consistently exceed monthly sales goals ASSISTANT STORE MANAGER March 2011-August 2011 Managed
store location with $2 million in annual revenue; developed and cultivated long-term relationships with
existing and potential clients; actively engaged and coached associates, provided feedback, offered
guidance; maintained a strong presence on the sales floor; analyzed and assessed revenue trends,
provided analysis to Director of Retail
STORE MANAGER Pacific Sunwear Palm Beach Gardens, FL September 2014-April 2015
Managed Top 25 rated store location in the country with an annual volume of $3 million; created a selling
culture through training and development; consistently exceeded monthly sales goals; responsible for
hiring/scheduling, staffing and daily business operations and planning; managed up to 25 employees at
any given time. ASSISTANT STORE MANAGER Jensen Beach, FL May 2012-April 2013 Annual Volume $1.5
Million; Responsible for hiring/scheduling, staffing and daily business operations and planning; execute
seasonal floor set to company standards, maintain sales floor; develop and educate sales team to ensure
professional selling behaviors; process and prepare merchandise
STORE MANAGER Cotton On USA, Pembroke Pines, FL April 2013-September 2014
Managed third largest store in the country with an annual volume of $6 million; recruited, hired and on-
boarded employees for four top-ranked stores in the South Florida market; Managed up to 30 employees
and managers at any give time; Trained 10+ managers across the district; Turned around bottom
performing store in 90 days to consistently exceed KPI goals and sales plan; store received an “excellent”
score by country manager; commended for top performance and was relocated to the competitive
Miami market.
CATEGORY MANAGER Victoria’s Secret, Vero Beach, FL August 2011-April 2012
Managed all intimates sales for store with $2.2 million in overall volume; map brand guide and ensure it is
executed to brand standards; coach and lead associates to build a best-in-class customer experience;
perform operational tasks such as payroll; educate and inspire associates to drive sales, create a customer-
centric culture and build brand loyalty. Utilize segment tracking in order to hold CSL accountability.
MERCHANDISE FLOW SUPERVISOR Jensen Beach, FL February 2008- March 2010 Annual volume of $3.7
Million in sales. Responsible for all back of house activity including receiving and processing shipment in
allotted time. Process and prepare new merchandise to floor ready standards Uphold stockroom standards
and complete monthly stockroom certification. Review, map, and execute Brand Guide with Product
Manager. I was responsible for opening and closing procedures as well as setting daily direction. Perform
operational tasks such as damages, testers, and payroll. Coach and lead associates to build a best in class
customer experience. Build customer loyalty and consistent customer sales through Angel Card
applications. Also held position of Customer Sales Leader.
ASSISTANT STORE MANAGER White House Black Market Palm Beach, FL March 2010-November 2011
$2 Million Annual Sales, Operations Manager responsible for creating schedule and maintaining inventory.
Daily tasks include preparing individual customer orders and stock counts. Coach, build, and lead
associates to drive sales and maximize performance. Maintain brand standards, process and prepare new
merchandise. Maintained personal clientele book and brought in new clients through mall partnerships.
Melissa Drais

2. >> SKILLS & ATTRIBUTES
>> EDUCATION
INDIAN RIVER STATE COLLEGE
Currently Enrolled, Completing Bachelors in Business Administration
Relevant courses: Marketing, Economics, Business Management, Statistics, Ethics, and Human Development
Team Leadership Amplify Sales Results
Positive Attitude Over-the-top Service
P&L Management Interpersonal Communication
Mentoring & Coaching Recruiting & Staffing
Microsoft & OSX Coachable
Self-Motivating
Problem Solving
Sense of Urgency
Adaptable
Self-Aware