Etiquette is a sum total of your behaviour that demonstrates politeness, consideration, thoughtfulness, good manners and behaviour. For more such innovative content on management studies, join WeSchool PGDM-DLP Program: http://bit.ly/DistanceLearningSldShr Join us on Facebook: http://www.facebook.com/welearnindia Follow us on Twitter: https://twitter.com/WeLearnIndia Read our latest blog at: http://welearnindia.wordpress.com Subscribe to our Slideshare Channel: http://www.slideshare.net/welingkarDLP

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CHAPTER-01
ETIQUETTE
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WHAT IS ETIQUETTE
Etiquette is defined as politeness, consideration,
thoughtfulness, good manners and behavoiur.
“It is treating others as you would like to be treated
with consideration and thoughtfulness and
courtesy. It is being polite and caring.”
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What is Etiquette?
Etiquette is what we should do in different situations
and with different people.
It is the rules that one should follow.
Etiquette has been around for centuries.
The first book ever written on etiquette was in 2400
B.C by Ptah-Hotep
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Origin of “Etiquette”?
“Etiquette” is believed to be derived from the French
word “une equitte” (ticket or placard).
It came into prominence during the reign of King
Louis XIV of France, popularly about behaviour for
every action/situation.
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There was an exhaustive list of rules of behaviour for every
action and situation encountered in the court. These were
posted on tickets/placards for all to follow
These detailed clothes one should wear for functions
Manner in which one should greet one another
The way to dance
People were given “une equitte” or a ticket to ensure that
they behaved correctly when in court.
Failure to follow rules could mean banishment from court.
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ETIQUETTE
In short Etiquette is….
• The manner one handles people around him.
• Do unto others as you would like them do to you.
• Consideration
• Good manners
• Thoughtfulness
This creates goodwill not only for the individual but also for his
company
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Types of Etiquette
There are two types of etiquette
• Social Etiquette
- is based on chivalry
- concept that the aged and women have to be protected
• Business Etiquette
- is based on hierarchy & power
• Today business etiquette is more in practice.
• Men and women are treated as peers
• Gender is no more of an issue.
• In the East social etiquette is still largely practiced
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Business etiquette
Business etiquette is the manner in which one should behave in a business
environment. How one should interact with colleagues and customers.
Appropriate behavior in every situation is reflected in the manner:
• You dress
• You greet people
• You introduce people
• You address people
• You behave with people
• You talk to people
• You look
• You entertain and be entertained
• You handle other business imperatives
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“Acting in a manner appropriate
To the situation and recognizing
Cultural differences while doing so
Is what business etiquette
is all about”
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• Rules of business etiquette are not difficult to learn or practice
• Make it a point to practice it often till it comes naturally to you.
• As your career progresses, you will be expected to excel in business
etiquette.
• Business etiquette builds
- leadership,
- quality,
- business and
- careers
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Therefore business etiquette is.
• Being considerate to others
• Treating the others the way you would like to be treated
• Being on time
• Not making personal remarks about someone
• Using handkerchiefs when coughing
• Not using mobile phone to intrude into another’s space
• Opening doors for others
• Giving compliments
• Avoiding vulgarity
• Not interrupting while someone is talking
• Not talking to the person next to you while a presentation is on
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Etiquette helps professionals
• Differentiates them in a competitive market
• Honors commitments to quality and excellence
• Enables them to be confident in various situations around
variety of people
• Modifies distracting behavior
• Develops admired conduct
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