This document provides guidance on various soft skills topics including effective communication, body language, dressing for success, negotiation skills, email etiquette, and telephone etiquette. For each topic, it outlines key principles and best practices. For example, for effective communication it discusses the communication process, types of communication, barriers to communication, and listening skills. For body language, it emphasizes the importance of standing straight, making eye contact, and appearing relaxed. The overall document aims to improve readers' soft skills.