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SOFT SKILLS December - 2008
Topics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Soft Skills ,[object Object]
Importance of soft skill ,[object Object],[object Object],[object Object],[object Object],[object Object]
What is required? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Correct Blend
Effective Communication .
Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Communication Defined….. ,[object Object],[object Object],[object Object],[object Object],[object Object]
Communication is a Series of Experiences of Hearing Seeing Smell Touch Taste
 
Communication - Types ,[object Object],[object Object]
Positive Communication ,[object Object],[object Object],[object Object],[object Object]
Negative Communication. ,[object Object],[object Object],[object Object],[object Object]
Communication : Basic Skills ,[object Object],[object Object]
TOTAL COMMUNICATION PROCESS
Communication: Speaking Body language  Voice quality  Intention  Manner: directness, sincerity  Dress and clothing (style, color, appropriateness for situation)  Visual aids, animation  Eye contact  Emotional content, energy, strength  Self-concept  Concept of others  Listening, hearing the underlying message  Speaking from the heart  Energy  Setting, time, place, timing  How the messenger holds the message  Sensitivity  Rhythm and pacing  Attitude and confidence  Rapport  Agenda  Purpose of communication - knowing what you want to communicate  Clarity  Silence, centering, looking
Communication : Listening ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Communication: Barriers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
TACTFUL Conversation. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Do's and DON’Ts ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Thanks A Lot…….. ,[object Object]
[object Object]
Why is body language important ? ,[object Object],[object Object],[object Object]
Body language means:  ,[object Object],[object Object],[object Object],[object Object],[object Object]
Actions Speak Louder than Words? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How you stand ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How you move ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Look energetic  ,[object Object],[object Object],[object Object],[object Object],[object Object]
Look relaxed ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Trouble…. ,[object Object],[object Object],[object Object],[object Object]
CONCLUSIONS ,[object Object],[object Object],[object Object]
Thanks A Lot…….. ,[object Object]
[object Object]
First Impressions ,[object Object],[object Object],[object Object]
First Impression Test – Women Who would you hire?
First Impression Test – Men Who would you hire?
What influenced you? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What do your clothes say about you? ,[object Object],[object Object],[object Object],[object Object]
First Impression Guidelines - Colors That Work ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
First Impression Guidelines - Colors to Avoid ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
First Impression Guidelines - The Suit ,[object Object],[object Object],[object Object],[object Object],[object Object]
First Impression Guidelines - Grooming ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
First Impression Guidelines - Accessories ,[object Object],[object Object],[object Object],[object Object]
Thanks A Lot…….. ,[object Object]
  Negotiation Skills
Negotiation Skills ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Essentials ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Negotiating Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Step One - Prepare ,[object Object],[object Object],[object Object],[object Object]
Step Two - Debate ,[object Object],[object Object],[object Object],[object Object],[object Object],...BUT
Step Three - Propose ,[object Object],[object Object],[object Object],[object Object],[object Object],AND
Step Four - Bargain ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Step Five - Agree ,[object Object],[object Object],[object Object],[object Object]
7 Deadly Sins of Negotiating ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Language of Negotiation ,[object Object],[object Object],[object Object],[object Object],[object Object]
Think about your influencing style Inspirational Logical Personal Forceful
Checklist ,[object Object],[object Object],[object Object],[object Object],[object Object]
Role Play, Darling! ,[object Object],[object Object],[object Object],[object Object],Gives yourselves an opportunity to complete a  successful negotiation and practice your skills
Summary ,[object Object],[object Object],[object Object],[object Object]
Thanks A Lot…….. ,[object Object]
E-Mail Etiquette
E-Mail Etiquette ,[object Object],[object Object],[object Object],[object Object]
E-Mail Rules ,[object Object],[object Object],[object Object],[object Object]
E-Mail Rules ,[object Object],[object Object],[object Object],[object Object]
E-Mail Rules ,[object Object],[object Object],[object Object],[object Object],[object Object]
E-Mail Rules ,[object Object],[object Object],[object Object],[object Object],[object Object]
E-Mail Rules ,[object Object],[object Object],[object Object]
Enforcing E-Mail Etiquette ,[object Object],[object Object],[object Object]
E-Mail Privacy ,[object Object],[object Object],[object Object],[object Object]
Questions?
Telephone Etiquette
Telephone Etiquette ,[object Object],[object Object],[object Object],[object Object],[object Object]
Telephone Etiquette ,[object Object]
Telephone Etiquette ,[object Object],[object Object],[object Object],[object Object],[object Object]
Telephone Etiquette ,[object Object],[object Object],[object Object],[object Object],[object Object]
Telephone Etiquette ,[object Object],[object Object],[object Object],[object Object],[object Object]
Telephone Etiquette ,[object Object],[object Object],[object Object],[object Object],[object Object]
Telephone Etiquette ,[object Object],[object Object],[object Object],[object Object],[object Object]
Telephone Etiquette ,[object Object],[object Object],[object Object],[object Object],[object Object]
Telephone Etiquette ,[object Object],[object Object],[object Object],[object Object],[object Object]
Telephone Etiquette ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object]

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Soft Skills