This document discusses interpersonal skills, which are skills used to interact and communicate with other people. It defines interpersonal skills and provides examples like verbal communication, listening, negotiation, and assertiveness. The document also discusses developing interpersonal skills through improving communication, listening, understanding others, and working in groups. Finally, it notes that interpersonal skills are important for work environments and provides sample interview questions about demonstrating interpersonal skills.

1. INTERPERSONAL
SKILLS
Inter- means "between" or
"among.”
Interpersonal occurs between two
or more people.

2. TYPES OF INTELLIGENCIES

3. A List of Interpersonal Skills Includes:
Verbal Communication - What we say
and how we say it.
Non-Verbal Communication - What we communicate
without words, body language is an example.
Listening Skills - How we interpret both the verbal and
non-verbal messages sent by others.
Negotiation - Working with others to find a mutually
agreeable outcome.
Problem Solving - Working with others to identify,
define and solve problems.
Decision Making – Exploring and analysing options to
make sound decisions.
Assertiveness – Communicating our values, ideas,
beliefs, opinions, needs and wants freely.

4. You Already Have Interpersonal Skills.
Interpersonal skills are also sometimes referred to as:
social skills, people skills, soft skills, communication
skills or life skills.
Develop Your Interpersonal Skills
Without good Interpersonal Skills it is often more difficult
to develop other important life skills.
Unlike specialised and technical skills (hard skills),
interpersonal skills (soft skills) are used every day and in
every area of our lives.

5. How to improve and develop your
Interpersonal skills?
 Learn to Listen
 Choose Your Words
 Understand Why Communication Fails
 Relax
 Clarify
 Be Positive
 Empathise
 Understand Stress
 Learn to be Assertive
 Reflect and Improve
 Negotiate
 Working in Groups

6. Interpersonal Skills to Have at
Work
 Effective communication
 Assertive communication skills
 Anger management
 Conflict resolution
 Teamwork

7. • Tell me about a time when you had to work closely
with a coworker whom you disliked or with whom you
had trouble working. What did you do to make the
relationship work so you could succeed for your
company?
• Tell me about a time when you disagreed with the
actions or decisions of your manager or supervisor.
How did you approach the situation? Was the situation
resolved to your satisfaction or did nothing change?
Interpersonal Skills Job Interview Questions

8. • Tell me about a time when you worked with a
friend or a coworker who became a friend. What
did you do to ensure that the friendship bore
positive results for your company?
• Describe a conflict you were involved in at work.
How did you resolve the conflict? What happened
next with that coworker or team?

9. • What are three examples of the kinds of behaviors,
actions, or attitudes you are most likely to conflict with
at work? Can you give me an example of a situation you
addressed in the past? How was it resolved?
• What are the three most important factors that make you
an effective, valued coworker in your current job? What
would your supervisor say are the three most important
factors?

10. • If you have reporting staff, how would these staff
members describe your relationship with them?
• During your work experiences while attending college,
tell me about a time when you demonstrated that you
have the ability and desire to work effectively with your
coworkers.
• When you have entered a new workplace in the past,
describe how you have gone about meeting and
developing relationships with your new coworkers,
supervisors, and reporting staff.

11. INTRAPERSONAL SKILLS
Intra means "within, contained by", e.g. intramural =
within the wall, so intramural sports are competitions
inside the same school.
As an example, take the Shakespeare play Hamlet. When
the title character quarrels with another character, like
the maiden Ophelia, he demonstrates interpersonal
conflict, because the conflict occurs between Hamlet
and Ophelia. When Hamlet wrestles with his own
intellect, such as in the famous "to be or not to be"
soliloquy, he demonstrates intrapersonal conflict,
because the conflict occurs within the mind of Hamlet,
and involves no one but himself.

12. Intrapersonal Skills
 Knowing what drives, angers, motivates, frustrates,
inspires you
 Ability to control unexpected emotions like anger and
frustration
 Knowing your own strengths and limitations
 Self confidence
 Initiative

13.  Taking measured risks
 Taking responsibility
 The ability to stay calm and balanced in
stressful situations
 Persistence and perseverance in
challenging situations
 Resilience and ability to bounce back from
setbacks
 The ability to forgive and forget

14. Team Building
What is team building?
It is a process of enabling a
group of people working together
to reach a common goal.

15. Steps to Building an Effective Team
 Consider each employee's ideas as valuable.
 Be aware of employees' unspoken feelings.
 Act as a harmonizing influence.
 Be clear when communicating.

16.  Encourage trust and cooperation among
employees on your team.
 Encourage team members to share information
 Delegate problem-solving tasks to the team.
 Facilitate communication..

17. Team building can lead to:
 Good communications with participants as team members and
individuals
 Increased department productivity and creativity
 Team members motivated to achieve goals
 A climate of cooperation and collaborative problem-solving
 Higher levels of job satisfaction and commitment
 Higher levels of trust and support
 Diverse co-workers working well together
 Clear work objectives
 Better operating policies and procedures

18. * Establish team values and goals; evaluate team
performance.
* Make sure that you have a clear idea of what you need
to accomplish
* Use consensus.
* Set ground rules for the team.
* Establish a method for arriving at a consensus.
* Encourage listening and brainstorming.
* The parameters of consensus-building sessions.

19. THANK
YOU