We know that healthy, respectful, and trusting teacher-student relationships nearly double the rate at which a student can learn. While not measured in the same fashion, building rapport and trust among adults has been proven to garner powerful results in businesses and schools/systems alike, and is an essential component in creating a culture of achievement. Using the latest research, this session will identify ways to propel your school, district, or organization towards success by improving your trust and communication skills with your colleagues, direct reports, and supervisors.

1. Building Trust
Critical for Adults Too

3.  Touchy-feely
 A magic wand
 For the faint of heart
What this session is
NOT:

4. Learning Intentions
 Gain an understanding of what trust is
 Have a knowledge of why trust is crucial
within the workplace
 Determine methods for busting and building
trust

5. Success Criteria
 By the end of this session you will
◦ Have reflected upon how trustworthy you are
◦ Have reflected upon the levels of trust that exist
in your workplace
◦ Begin to form some next steps for fostering an
environment of trust within your setting

6. Resources Used

7. Who do
you
trust?

8.  Trust is a confident belief in someone or
something. It is the confident belief in an
entity:
◦ To do what is right
◦ To deliver what is promised
◦ To be the same every time, whatever the
circumstances

9.  Tangible
 Measurable
 Learnable
 Practiced
 Essential
 An activator or accelerator
TRUST is:

10. SELF Relationship Organizational
Market Societal
Waves of Trust

11. You are trusted to the degree that
people believe in your ability, your
consistency, your integrity, and
your commitment to deliver
DO PEOPLE BELIEVE IN YOU?

12. “Without trust, influence diminishes” -Vanessa
Hall
“To be trusted is a greater compliment than
being loved” –George MacDonald

13. Benefits
of
Trust

14. Benefits Include:
Engagement
Innovation
Energy/Passion
Results

15. Barriers to Trust

16. FEAR

17. Negative
Experiences

18. Individualism

20. Trust BUSTERS

22.  Partner A Brainstorm Trust Busters
 Partner B Brainstorm Trust Builders
 Upon signal, partner A shares a buster from
list and partner B selects a builder to
counteract it
Trust Busters, Trust
Builders

23. How to
build it

24. 1.
Provide
CLARITY

25. Communication
=
Clarity

26. CLARITY
Feedback
Learning
Intentions
Success
Criteria

27. 2. Practice CONSISTENCY

28. 3. Value Competency

29. 4. Create a safe place to fail

30. 5. CARE
for one
another

31. 6. Foster
Contribution

32. 7. THINK!

33. 8. Develop a Mid to Long
Term Mindset

34. 9. Focus
on the
CLIENT!

35. The TRUST Equation
Trustworthiness =
Credibility + Reliability + Intimacy
Self-orientation
 Credibility relates to our words and is revealed in our credentials and honesty
 Reliability relates to our actions and is revealed by keeping our promises
 Intimacy relates to our emotions; people feel safe talking about difficult agendas
 Self-orientation relates to our caring and is revealed in our focus (us or them?)
© The Trusted Advisor (Maister, Green and Galford, Free Press, 2000)

36. Can
trust be
rebuilt?

37. The best time to plant a tree
is 20 years ago.
The second best time is today.
- A Chinese Proverb

38. Kick-starting a culture of trust
1. Identify and involve key individuals
2. Generate a framework for creating
informed adults
3. COMMUNICATE
4. Measure progress - Celebrate successes
and failures

39. Sir Michael Barber: System
Transformation
1. Set standards
2. Use good data to drive decision making
3. Build professional capacity

40. Remember…
 Trust doesn’t happen by accident – it is
planned and tended to
 Trust is informed and supportive, but not
blind

41. The Workplace Trust
Assessment
1. Credibility – are communications in your
workplace carried out with integrity and
consistency?

42. 2. Respect – Are employees involved in
relevant decisions? Is professional
development supported and appreciated?

43. 3. Fairness – Does everyone receive balanced
treatment?

44. 4. Pride – Do employees take pride in
individual and GROUP contributions?
5. Camaraderie – Is there a sense of family
or team?

45. KNOW
THY
IMPACT!

47. You are trusted to the degree
that people believe in your
ability, your consistency, your
integrity, and your
commitment to deliver.
DO PEOPLE BELIEVE IN
YOU?