This document discusses improving diversity and inclusion in the workplace. It covers definitions of diversity and inclusion, key issues faced by women and minorities at work, elements of an effective diversity initiative, and typical areas of focus. Implementing diversity and inclusion helps organizations improve market competitiveness, corporate reputation, and communication. Measures to monitor progress include employee surveys, turnover rates, and impact assessments. Skills are needed for people working in diversity, and obstacles to improving minority representation must be addressed. The document provides case studies and questions to reinforce the content.