This document provides an overview of competencies in various fields including leadership, public health, education, pharmacy, and nursing. It begins with definitions of competencies, competences, and core competencies. Specific competencies are then outlined for strategic leaders in BC's public service, Canadian public health, educators, pharmacists, and clinical nurses. The document also discusses differentiating competencies, intelligence as a competency, and competency-based interview questions. It concludes with a summary and questions.

1. All you want to know about
competencies and competences
by Toronto Training and HR
July 2015

2. CONTENTS
3-4 Introduction
5-6 Definitions
7-8 Intelligence as a competency
9-10 Leadership & management development competencies
11-15 Core competencies for strategic leaders in the BC
public service
16-18 Core competencies for Canadian public health
19-23 Competencies for educators
24-26 Competencies for Canadian pharmacists
27-28 Competencies for Canadian clinical nurses
29-30 Differentiating competencies
31-48 Competency based interviewing questions
49-50 Conclusion, summary and questions
Page 2

3. Page 3
Introduction

4. Page 4
Introduction to Toronto Training
and HR
Toronto Training and HR is a specialist training and
human resources consultancy headed by Timothy Holden
10 years in banking
15 years in training and human resources
Freelance practitioner since 2006
The core services provided by Toronto Training and HR
are:
Training event design
Training event delivery
HR support with an emphasis on reducing
costs, saving time plus improving employee
engagement and morale
Services for job seekers

5. Page 5
Definitions

6. Definitions
• Competencies
• Core competencies
• Competences
Page 6

7. Page 7
Intelligence as a
competency

8. Intelligence
as a
competency
• Cognitive intelligence
• Emotional intelligence
• Social intelligence
Page 8

9. Page 9
Leadership & management
development and
competencies

10. Leadership &
management
development
and
competencies
• Formal training
• On-the-job training
• Action learning
Page 10

11. Page 11
Core competencies for
strategic leaders in the BC
Public Service

12. Core
competencies
for strategic
leaders in the
BC Public
Service 1 of 4
• Vision and goal setting
• Building strategic
alliances
• Solving problems
creatively
• Creating and managing
change
• Promoting
empowerment
Page 12

13. Core
competencies
for strategic
leaders in the
BC Public
Service 2 of 4
LEADERSHIP
COMPETENCIES FOR
SPECIFIC JOB PROFILES
• Service delivery;
motivating for peak
performance
• Project management;
building team
orientation
• Project management
and governance;
designing strategy and
structurePage 13

14. Core
competencies
for strategic
leaders in the
BC Public
Service 3 of 4
LEADERSHIP
COMPETENCIES FOR
SPECIFIC JOB PROFILES
(CONT.)
• Negotiations;
negotiating/conflict
management
• Stakeholder relations;
communicating
effectively
Page 14

15. Core
competencies
for strategic
leaders in the
BC Public
Service 4 of 4
OTHER LEADERSHIP
COMPETENCIES
• Developing people
• Corporate
entrepreneurship
• Seeking and using
feedback
• Fostering trust
• Handling crises
Page 15

16. Page 16
Core competencies for
Canadian public health

17. Core
competencies
for Canadian
public health
1 of 2
• Public health
sciences
• Assessment and
analysis
• Policy and program
planning
• Implementation
and evaluation
• Partnerships,
collaboration and
advocacy
Page 17

18. Core
competencies
for Canadian
public health
2 of 2
• Diversity and
inclusiveness
• Communication
• Leadership
Page 18

19. Page 19
Competencies for
educators

20. Competencies
for educators
1 of 4
Cognitive competencies
• Academic mastery
• Critical thinking
• Creativity
Page 20

21. Competencies
for educators
2 of 4
Interpersonal
competencies
• Communication and
collaboration
• Leadership
• Global awareness
Page 21

22. Competencies
for educators
3 of 4
Intrapersonal
competencies
• Growth mindset
• Learning how to
learn
• Intrinsic motivation
• Grit
Page 22

23. Competencies
for educators
4 of 4
Considerations for
selecting measures of
competencies
• Instructional
• Practical
• Technical
Page 23

24. Page 24
Competencies for
Canadian pharmacists

25. Competencies
for Canadian
pharmacists
1 of 2
• Ethical, legal and
professional
responsibilities
• Patient care
• Product distribution
• Practice setting
• Health promotion
• Knowledge and
research application
• Communication and
education
Page 25

26. Competencies
for Canadian
pharmacists
2 of 2
• Intra and inter
professional
collaboration
• Quality and safety
Page 26

27. Page 27
Competencies for
Canadian clinical nurses

28. Competencies
for Canadian
clinical nurses
• Clinical care
competencies
• Systems leadership
competencies
• Advancement of
nursing practice
competencies
• Evaluation and research
competencies
Page 28

29. Page 29
Differentiating
competencies

30. Differentiating
competencies
• Focus on results
• Character
• Interpersonal skills
Page 30

31. Page 31
Competency based
interviewing

32. Competency
based
interviewing
questions
1 of 17
Adaptability/flexibility
• People see things
differently. Tell me
about a time when you
needed to make a
special effort to
recognize the value of
another person’s point
of view about the best
way to handle a
situation or problem.
Page 32

33. Competency
based
interviewing
questions
2 of 17
Analytical thinking and
decision making
• Describe a situation
where you were able to
identify a certain factor
that was contributing to
a problem.
Page 33

34. Competency
based
interviewing
questions
3 of 17
Client-centred change
• Tell me about a time
when you applied your
knowledge or skill to
enhance a client’s
motivation for positive
change.
Page 34

35. Competency
based
interviewing
questions
4 of 17
Client service orientation
• Describe a situation
where a client was
particularly satisfied by
your response to a
request or need.
Page 35

36. Competency
based
interviewing
questions
5 of 17
Collaboration and network
building
• Talk about a time when
you were particularly
effective in responding
to a request from
another team or
organization.
Page 36

37. Competency
based
interviewing
questions
6 of 17
Continuous learning
• Describe a time when
you used previous
successes or failures to
learn and improve your
work.
Page 37

38. Competency
based
interviewing
questions
7 of 17
Creativity and innovation
• Tell me about a time
when you questioned a
practice or procedure in
your job or work area
that you thought should
be changed.
Page 38

39. Competency
based
interviewing
questions
8 of 17
Developing others
• Tell me about a time
when you offered your
advice or assistance to
others because you
possessed related
experience.
Page 39

40. Competency
based
interviewing
questions
9 of 17
Diversity and cultural
responsiveness
• Give me an example of
when you adjusted your
actions in dealing with a
person or family with a
different culture,
belief/value system or
lifestyle from your own.
Page 40

41. Competency
based
interviewing
questions
10 of 17
Effective communication
• Sharing information is
often crucial to success
at work. Talk about a
time when your listening
and speaking skills
proved to be especially
critical in ensuring that
an objective was met.
Page 41

42. Competency
based
interviewing
questions
11 of 17
Interpersonal
rapport/savvy
• Please give an example
of a time when you
changed your
communication,
considering others’
feelings, opinions,
experiences and
background.
Page 42

43. Competency
based
interviewing
questions
12 of 17
Leadership
• Tell me about a time
when you were
conscious that your
role/work was
contributing to the
achievement of the
organization’s vision.
Page 43

44. Competency
based
interviewing
questions
13 of 17
Planning and organizing
• Provide an example of
your time when planning
and organizing your
work tasks was
especially critical in
meeting a tough
deadline or to deal with
several priorities.
Page 44

45. Competency
based
interviewing
questions
14 of 17
Self care
• Please describe a
situation when you were
able to recognize an
important factor about
yourself that you needed
to change, that had a
positive impact on your
work performance or
overall health.
Page 45

46. Competency
based
interviewing
questions
15 of 17
Self management
• There are often times
where interruptions or
pressures threaten our
ability to remain focused
on the work we have to
do. Tell me about a time
when you had to make a
special effort to remain
focused despite such
pressures or
interruptions.
Page 46

47. Competency
based
interviewing
questions
16 of 17
Self motivation and drive
• Please describe a time
when, despite obstacles,
you completed a work
assignment on time and
efficiently.
Page 47

48. Competency
based
interviewing
questions
17 of 17
Teamwork and
cooperation
• How have you helped
someone else to
complete a project or
activity in the past?
Page 48

49. Page 49
Conclusion, summary and
questions

50. Page 50
Conclusion, summary and
questions
Conclusion
Summary
Videos
Questions