Saving money… by improving
DIVERSITY, EQUALITY &
INCLUSION in the workplace
London HR and Training
2016
Introduction
Page 2
Intro - London HR and Training
• London HR and Training is a specialist human
resources and training consultancy headed by Timothy
Holden
• 10 years in banking
• 20 years in training and human resources
• Business owner since 2007
• The core services provided by London HR and Training
are:
- Reducing costs and saving time through bespoke HR
initiatives and projects
- Training course design and delivery
- Services for job seekers
Page 3
Contents
5-6 Definitions
7-8 Continuum of diversity and inclusion from employers
9-11 Rating questions around diversity climate
12-14 The business case for trans inclusion
15-16 What an action plan for trans inclusion should include
17-18 Messaging and the trans community
19-20 Example of good practice around trans inclusion
21-22 Knocking down barriers to diversity and inclusion
23-27 Areas to focus on around diversity and inclusion
28-30 Effective leadership approaches in harnessing diversity
31-32 Board level strategies to improve diversity
33-35 Example equality, diversity and inclusion strategy
36-37 Career self-efficacy linked to diversity and inclusion
38-39 Intentionality linked to diversity and inclusion
40-41 Gender diversity and the IT industry
42-43 Diversity and environmental organisations in the US
44 Example from Brooklyn, New York
45-46 The business case for diversity
47-48 Exercise
49-50 To sum up…
Definitions
Page 5
Definitions
• Diversity
• Equality
• Inclusion
• Visible diversity traits
• Invisible diversity traits
Page 6
Continuum of diversity and
inclusion for employers
Continuum of diversity and
inclusion for employers
Page 8
Singular
culture
Compliance Embracing Collaborative Inclusive
Rating questions around
diversity climate
Rating questions around
diversity climate 1 of 2
• My co-workers help me feel like an
important part of the team
• My co-workers appreciate my
background and perspective
• My manager always treats me like a
valued member of my team
• My manager ensures that I always feel
included at work
Page 10
Rating questions around
diversity climate 2 of 2
• I receive many opportunities to work with
diverse and multicultural teams
• I have the same opportunities for career
growth as my co-workers
• This organisation’s actions demonstrate
complete commitment to diversity with
inclusion
• Capable people succeed at all levels in this
organisation, regardless of the group that
they belong to
Page 11
The business case for trans
inclusion
The business case for trans
inclusion 1 of 2
Business performance
• Talent attraction and retention
• Innovation and collaboration
• Brand strength
Page 13
The business case for trans
inclusion 2 of 2
Individual performance
• Greater job commitment
• Higher levels of satisfaction and
motivation
• Improved workplace relationships
Page 14
What an action plan for
trans inclusion should
include
What an action plan for trans
inclusion should include
• Organisational commitment
• Policy
• Physical spaces and facilities
• All-employee engagement
• Service delivery and customer
service
Page 16
Messaging and the trans
community
Messaging and the trans
community
• The LGBT acronym
• Consider how the message reflects
upon the trans community
• Use the correct terminology and
definitions
• Be clear in your call to action
• Use trans voices
Page 18
Example of good practice
around trans inclusion
Example of good practice
around trans inclusion
Asda
• Listen
• Make it safe
• Training
• Engage
• Create
• Grow
Page 20
Knocking down barriers to
diversity and inclusion
Knocking down barriers to
diversity and inclusion
• Informal mentoring
• Recovering from mistakes
• Bullying
• Insensitivity
• Perceived underperformance
Page 22
Areas to focus on around
diversity and inclusion
Areas to focus on around
diversity and inclusion 1 of 4
Recruitment
• Revisit the job postings
• Think about where you are recruiting
• Demonstrate commitment to a
diverse and inclusive workplace
Page 24
Areas to focus on around
diversity and inclusion 2 of 4
Training and development
• Rethink the induction process
• Look at the relevance of cultural
competency training
• Make new employees feel welcome
Page 25
Areas to focus on around
diversity and inclusion 3 of 4
Performance management and
recognition
• Tie it to performance
• Find your champions and recognize
them
Page 26
Areas to focus on around
diversity and inclusion 4 of 4
Compensation and benefits
• Do the benefits reflect the needs of
a diverse workforce?
• Recognise culturally significant
events
• Consider providing flexible schedules
Page 27
Effective leadership
approaches in harnessing
diversity
Effective leadership approaches
in harnessing diversity 1 of 2
• Measure diversity and inclusion
• Hold managers accountable
• Support flexible working
arrangements
• Recruit and promote from diverse
pools of candidates
• Provide leadership education
Page 29
Effective leadership approaches
in harnessing diversity 2 of 2
• Sponsor employee resource groups
and mentoring programmes
• Offer quality role models
• Make the chief diversity officer
model count
Page 30
Board level strategies to
improve diversity
Board level strategies to improve
diversity
• Transform the skills-based selection
approach
• Sharply define board culture and expected
behaviours to encompass inclusive thinking
• Think across borders, and make the
logistics work
• Commit-measure-publicize-respect
Page 32
Example equality, diversity
and inclusion strategy
Example equality, diversion and
inclusion strategy 1 of 2
Victim Support
• We will demonstrate that our services
meet the diverse needs of individuals and
communities
• We will ensure equality, diversity and
inclusion is embedded throughout Victim
Support
• We will give a strong voice to victims from
under-represented communities
Page 34
Example equality, diversion and
inclusion strategy 2 of 2
Victim Support(cont.)
• We will develop specialist services to
engage and meet the need of under-
represented communities
• We will continue to develop our national
and local partnerships so the service we
provide meets a wider range of needs
• We will support, recruit and retain a
diverse workforce
Page 35
Career self-efficacy linked
to diversity and inclusion
Career self-efficacy linked to
diversity and inclusion
• Self-appraisal
• Occupation information gathering
• Planning
• Goal setting
• Problem solving
Page 37
Intentionality linked to
diversity and inclusion
Intentionality linked to
diversity and inclusion
• Subject
• Intentionality
• Object
Content
• Quality
• Subject matter
Page 39
Gender diversity and the
IT industry
Gender diversity and the IT
industry
• Improvement on financial
performance
• Gender-diverse teams and the
bottom line, team dynamics and
productivity
• Opportunity costs and attrition
• The need for a supportive
infrastructure
Page 41
Diversity and environmental
organisations in the US
Diversity and environmental
organisations in the US
• Gender diversity
• Racial diversity
• Cross-race and cross-class
collaborations
• Recruitment
• Interns
• Diversity initiatives
Page 43
Example from Brooklyn,
New York
The business case for
diversity
The business case for diversity
• Shareholder value
• Stakeholder value
• Regulatory context
• The global value chain
Recommendations moving forward
Page 46
Exercise
Exercise
Page 48
To sum it up…
To sum up…
• Conclusion
• Summary
• Videos
• Useful links
Page 50

Diversity, equality & inclusion 2016

  • 1.
    Saving money… byimproving DIVERSITY, EQUALITY & INCLUSION in the workplace London HR and Training 2016
  • 2.
  • 3.
    Intro - LondonHR and Training • London HR and Training is a specialist human resources and training consultancy headed by Timothy Holden • 10 years in banking • 20 years in training and human resources • Business owner since 2007 • The core services provided by London HR and Training are: - Reducing costs and saving time through bespoke HR initiatives and projects - Training course design and delivery - Services for job seekers Page 3
  • 4.
    Contents 5-6 Definitions 7-8 Continuumof diversity and inclusion from employers 9-11 Rating questions around diversity climate 12-14 The business case for trans inclusion 15-16 What an action plan for trans inclusion should include 17-18 Messaging and the trans community 19-20 Example of good practice around trans inclusion 21-22 Knocking down barriers to diversity and inclusion 23-27 Areas to focus on around diversity and inclusion 28-30 Effective leadership approaches in harnessing diversity 31-32 Board level strategies to improve diversity 33-35 Example equality, diversity and inclusion strategy 36-37 Career self-efficacy linked to diversity and inclusion 38-39 Intentionality linked to diversity and inclusion 40-41 Gender diversity and the IT industry 42-43 Diversity and environmental organisations in the US 44 Example from Brooklyn, New York 45-46 The business case for diversity 47-48 Exercise 49-50 To sum up…
  • 5.
  • 6.
    Definitions • Diversity • Equality •Inclusion • Visible diversity traits • Invisible diversity traits Page 6
  • 7.
    Continuum of diversityand inclusion for employers
  • 8.
    Continuum of diversityand inclusion for employers Page 8 Singular culture Compliance Embracing Collaborative Inclusive
  • 9.
  • 10.
    Rating questions around diversityclimate 1 of 2 • My co-workers help me feel like an important part of the team • My co-workers appreciate my background and perspective • My manager always treats me like a valued member of my team • My manager ensures that I always feel included at work Page 10
  • 11.
    Rating questions around diversityclimate 2 of 2 • I receive many opportunities to work with diverse and multicultural teams • I have the same opportunities for career growth as my co-workers • This organisation’s actions demonstrate complete commitment to diversity with inclusion • Capable people succeed at all levels in this organisation, regardless of the group that they belong to Page 11
  • 12.
    The business casefor trans inclusion
  • 13.
    The business casefor trans inclusion 1 of 2 Business performance • Talent attraction and retention • Innovation and collaboration • Brand strength Page 13
  • 14.
    The business casefor trans inclusion 2 of 2 Individual performance • Greater job commitment • Higher levels of satisfaction and motivation • Improved workplace relationships Page 14
  • 15.
    What an actionplan for trans inclusion should include
  • 16.
    What an actionplan for trans inclusion should include • Organisational commitment • Policy • Physical spaces and facilities • All-employee engagement • Service delivery and customer service Page 16
  • 17.
    Messaging and thetrans community
  • 18.
    Messaging and thetrans community • The LGBT acronym • Consider how the message reflects upon the trans community • Use the correct terminology and definitions • Be clear in your call to action • Use trans voices Page 18
  • 19.
    Example of goodpractice around trans inclusion
  • 20.
    Example of goodpractice around trans inclusion Asda • Listen • Make it safe • Training • Engage • Create • Grow Page 20
  • 21.
    Knocking down barriersto diversity and inclusion
  • 22.
    Knocking down barriersto diversity and inclusion • Informal mentoring • Recovering from mistakes • Bullying • Insensitivity • Perceived underperformance Page 22
  • 23.
    Areas to focuson around diversity and inclusion
  • 24.
    Areas to focuson around diversity and inclusion 1 of 4 Recruitment • Revisit the job postings • Think about where you are recruiting • Demonstrate commitment to a diverse and inclusive workplace Page 24
  • 25.
    Areas to focuson around diversity and inclusion 2 of 4 Training and development • Rethink the induction process • Look at the relevance of cultural competency training • Make new employees feel welcome Page 25
  • 26.
    Areas to focuson around diversity and inclusion 3 of 4 Performance management and recognition • Tie it to performance • Find your champions and recognize them Page 26
  • 27.
    Areas to focuson around diversity and inclusion 4 of 4 Compensation and benefits • Do the benefits reflect the needs of a diverse workforce? • Recognise culturally significant events • Consider providing flexible schedules Page 27
  • 28.
  • 29.
    Effective leadership approaches inharnessing diversity 1 of 2 • Measure diversity and inclusion • Hold managers accountable • Support flexible working arrangements • Recruit and promote from diverse pools of candidates • Provide leadership education Page 29
  • 30.
    Effective leadership approaches inharnessing diversity 2 of 2 • Sponsor employee resource groups and mentoring programmes • Offer quality role models • Make the chief diversity officer model count Page 30
  • 31.
    Board level strategiesto improve diversity
  • 32.
    Board level strategiesto improve diversity • Transform the skills-based selection approach • Sharply define board culture and expected behaviours to encompass inclusive thinking • Think across borders, and make the logistics work • Commit-measure-publicize-respect Page 32
  • 33.
  • 34.
    Example equality, diversionand inclusion strategy 1 of 2 Victim Support • We will demonstrate that our services meet the diverse needs of individuals and communities • We will ensure equality, diversity and inclusion is embedded throughout Victim Support • We will give a strong voice to victims from under-represented communities Page 34
  • 35.
    Example equality, diversionand inclusion strategy 2 of 2 Victim Support(cont.) • We will develop specialist services to engage and meet the need of under- represented communities • We will continue to develop our national and local partnerships so the service we provide meets a wider range of needs • We will support, recruit and retain a diverse workforce Page 35
  • 36.
    Career self-efficacy linked todiversity and inclusion
  • 37.
    Career self-efficacy linkedto diversity and inclusion • Self-appraisal • Occupation information gathering • Planning • Goal setting • Problem solving Page 37
  • 38.
  • 39.
    Intentionality linked to diversityand inclusion • Subject • Intentionality • Object Content • Quality • Subject matter Page 39
  • 40.
    Gender diversity andthe IT industry
  • 41.
    Gender diversity andthe IT industry • Improvement on financial performance • Gender-diverse teams and the bottom line, team dynamics and productivity • Opportunity costs and attrition • The need for a supportive infrastructure Page 41
  • 42.
  • 43.
    Diversity and environmental organisationsin the US • Gender diversity • Racial diversity • Cross-race and cross-class collaborations • Recruitment • Interns • Diversity initiatives Page 43
  • 44.
  • 45.
    The business casefor diversity
  • 46.
    The business casefor diversity • Shareholder value • Stakeholder value • Regulatory context • The global value chain Recommendations moving forward Page 46
  • 47.
  • 48.
  • 49.
    To sum itup…
  • 50.
    To sum up… •Conclusion • Summary • Videos • Useful links Page 50