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By 
Chirag Parmar 
140210125078 
Ashish Parmar 
140210125076
Introduction 
The exchange of information, ideas and knowledge 
between sender and receiver through an accepted code of 
symbols. 
Two way process 
The term ‘communication’, derived from a Latin term 
‘communicare’. 
Sender-Encoding-Mediums-Decoding-Receiver-Feedback
Process of Communication 
encode decode 
Sender Receiver 
Medium 
Feedback
Noise in Communication 
Physical Noise (channel) 
Psychological Noise 
Reasons: 
Faulty background, surrounding noise, high volume, 
illegible handwriting 
Ambiguous sentence structure, faulty grammar, 
misspelling, incorrect pronunciation or punctuation
General & Technical Communication 
General: 
Contains a general message 
Informal in style and 
approach 
No set pattern 
Mostly oral 
Not always for a specific 
audience 
No use of technical terms or 
graphics 
Technical: 
Contains a technical 
message 
Mostly formal in style and 
approach 
Follows a set pattern 
Both oral and written 
Always for a specific 
audience 
Frequently involves jargons, 
graphics etc.
Meaning in Communication 
Language employs a combination of words to 
communicate ideas in a meaningful way. 
By changing the word order in a sentence, you can 
change it’s meaning, and make it meaningless. 
E.g.: I eat rice only. 
I only eat rice.
Characteristics of Language 
1-Artificial: 
It’s a man made system. 
Man modifies meanings of words as per the need. 
E.g. ‘nice’-means good 
It’s Latin root ‘nescire’ means to be ignorant 
And in 13th century it meant stupid, foolish
Characteristics of Language 
2-Resticted: 
When we think and translate our thoughts into 
language, some meaning is lost in process. 
E.g.-my school
Characteristics of Language 
3-Abstract: 
It represents a generalized idea. 
E.g.-dress, table 
4-Arbitrary: 
No direct relationship between word and the object it 
represents. 
E.g.-table can be called anythinng
Characteristics of Language 
5-Creative: 
Generates many words in many meanings. 
E.g.-mouse, virus, edutainment 
6-Repititive: 
It improves or reduces effectiveness of 
communication. 
E.g.-A couple of girls are riding their bicycles. 
All of you meet together to see me in the afternoon at 
3 p.m.
Characteristics of Language 
7-Recursive: 
No limit of any potential length of a sentence. 
Generates any number of additional parts in a sentence. 
He borrowed a pen from me…which was not 
mine….and was given to me by someone
Levels of Communication 
Extra personal 
Intra personal 
Inter personal 
Organizational (-internal operational-external 
operational-personal) 
Mass (large reach-impersonal-presence of a gatekeeper)
LEVELS OF 
COMMUNICATION 
EXTRAPERSONAL INTRAPERSONAL INTERPERSONAL ORGANIZATIONAL 
INTERNAL-EXTERNAL- 
OPERATIONAL 
OPERATIONAL 
PERSONAL 
MASS 
LARGE REACH 
IMPERSONALITY 
PRESENCE OF 
GEETKEEPER
EXTRAPERSONAL 
COMMUNICATION COMMUNICATION 
BETWEEN HUMAN 
BEINGS 
AND NNON HUMAN 
ENTITIES 
 IT REQUIRES MORE 
PERFECTNESS 
UNDER STANDING AND 
COORDINATION 
BETWEEN SENDER AND 
RECEIVER
INTRAPERSONAL 
COMMUNICATION 
TAKE PLACE 
INDIVIDUALLY 
WITHOUT SUCH 
INTERNAL DIALOGUE 
THIS COMMUNICATION 
DOES NOT TAKE PLACE 
SELF MOTIVATION AND 
SELF DETERMINATION
INTERPERSONAL 
COMMUNICATION 
REFERS FOR SHARING 
INFORMATION 
AMONG PEOPLE 
ADVANTAGEOUS DUE 
TO IMMEDIATE FEED 
BACK 
IT CAN BE FORMAL OR 
INFORMAL
ORGANIZATIONAL 
COMMUNICATION 
TAKE PLACE AT DIFFERENT 
HIERARCHICAL LEVELS 
 INTERNAL-OPERATIONAL:ALL 
COMMUNICATION THET 
OCURES IN CONDUCTING WORK 
WITHIN AN ORGANIZATION 
 EXTERNAL-OPERATIONAL:THE 
WORK RELATED 
COMMUNICATION THAT AN 
ORGANIZATION DOES WITH 
PEOPLE OUTSIDE 
 PERSONAL:ALL 
COMMUNICATION IN AN 
ORGANIZATION THAT OCURES 
WITHOUT PURPOSE AS FAR AS 
BUSINESS CONCERNED
MASS COMMUNICATION 
MEDIATOR IS REQUIRED 
TO TRANSMIT 
E.X:JOURNALS,BOOKS, 
IT IS MORE PERSUASIVE 
IN THE NATURE THAN 
ANY OTHER FORM OF 
COMMMUNICATION 
AND REQUIRED OUT 
MOST CARE ON PART OF 
SENDER IN ENCODING 
THE MESSAGE
FLOW OF C0MMUNICATION 
DOWNWARD UPWARD 
LATERAL OR 
HORIZONTAL 
DIAGONAL 
OR CROSS-WISE
Flow of Communication 
Downward 
Upward 
Lateral or Horizontal 
Diagonal or Cross-wise
DOWNWARD COMMUNICATION 
UPPER DEGNITY TO 
LOWER 
IT IS ADEQUATELY 
BALANCED BY 
UPWARD 
COMMUNICATION 
E.X:OFFICE;
UPWARD COMMUNICATION 
LOWER DEGNITY TO 
UPPER DEGNITY 
DEPENDS ON THE 
ORGANIZATIONAL 
CULTURE
LATERAL COMMUNICATION DETWEEN PEER OR 
HIERARCHICALLY 
EQUIVALENT EMPLOYEES 
 IT SAVE TIME,FACILIATE 
COORDINATION AND 
BRIDGE THE 
COMMUNICATION GAP 
AMONG VARIOUS 
DEPERTMENTS 
 EITHER ADVANTAGES OR 
DISADVANTAGES 
ENABLES THE SHARING OF 
INFORMATION WITH A VIEW 
TO APPRISE THE PEER GROUP 
OF ACTIVITIES OF A 
DEPERTMENT 
 VITAL FOR THE GROWTH OF 
ORGANIZATOIN
DIAGONAL COMMUNICATION 
FLOWS N ALL 
DIRECTIONS AND 
CUTS ACROSS 
FUNCTIONS AND 
LEVELS IN AN 
ORGANIZATION 
IT IS QUICK AND 
EFFICIENT 
IT IS ENCOURAGED BY 
SOCIAL NETWORKING
Communication Networks 
Formal Network: 
Chain network 
Y- network 
Wheel network 
Circle network 
All channel network
Communication Networks 
Informal Network: 
Single strand 
Gossip 
Probability 
Cluster
Technical Communication 
Oral Forms 
Face-to-face communication 
Telephone Talk 
Meetings 
Seminars 
Conferences 
Dictation 
Instructions 
Presentations 
Group discussions 
Interviews (employment/press) 
Video conferences 
Voice conferences 
Written Forms 
Memos 
Letters 
E-mails 
Faxes 
Notices 
Circulars 
Newsletters 
Reports 
Proposals 
Research papers 
Bulletins 
Brochures 
Manuals 
In-house journals
Conclusion 
Your communication skills can make a difference 
between being hired and fired. 
Will will find a way…. 
Practice makes a man perfect… 
*****

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Flow of Communication

  • 1. By Chirag Parmar 140210125078 Ashish Parmar 140210125076
  • 2. Introduction The exchange of information, ideas and knowledge between sender and receiver through an accepted code of symbols. Two way process The term ‘communication’, derived from a Latin term ‘communicare’. Sender-Encoding-Mediums-Decoding-Receiver-Feedback
  • 3. Process of Communication encode decode Sender Receiver Medium Feedback
  • 4. Noise in Communication Physical Noise (channel) Psychological Noise Reasons: Faulty background, surrounding noise, high volume, illegible handwriting Ambiguous sentence structure, faulty grammar, misspelling, incorrect pronunciation or punctuation
  • 5. General & Technical Communication General: Contains a general message Informal in style and approach No set pattern Mostly oral Not always for a specific audience No use of technical terms or graphics Technical: Contains a technical message Mostly formal in style and approach Follows a set pattern Both oral and written Always for a specific audience Frequently involves jargons, graphics etc.
  • 6. Meaning in Communication Language employs a combination of words to communicate ideas in a meaningful way. By changing the word order in a sentence, you can change it’s meaning, and make it meaningless. E.g.: I eat rice only. I only eat rice.
  • 7. Characteristics of Language 1-Artificial: It’s a man made system. Man modifies meanings of words as per the need. E.g. ‘nice’-means good It’s Latin root ‘nescire’ means to be ignorant And in 13th century it meant stupid, foolish
  • 8. Characteristics of Language 2-Resticted: When we think and translate our thoughts into language, some meaning is lost in process. E.g.-my school
  • 9. Characteristics of Language 3-Abstract: It represents a generalized idea. E.g.-dress, table 4-Arbitrary: No direct relationship between word and the object it represents. E.g.-table can be called anythinng
  • 10. Characteristics of Language 5-Creative: Generates many words in many meanings. E.g.-mouse, virus, edutainment 6-Repititive: It improves or reduces effectiveness of communication. E.g.-A couple of girls are riding their bicycles. All of you meet together to see me in the afternoon at 3 p.m.
  • 11. Characteristics of Language 7-Recursive: No limit of any potential length of a sentence. Generates any number of additional parts in a sentence. He borrowed a pen from me…which was not mine….and was given to me by someone
  • 12. Levels of Communication Extra personal Intra personal Inter personal Organizational (-internal operational-external operational-personal) Mass (large reach-impersonal-presence of a gatekeeper)
  • 13. LEVELS OF COMMUNICATION EXTRAPERSONAL INTRAPERSONAL INTERPERSONAL ORGANIZATIONAL INTERNAL-EXTERNAL- OPERATIONAL OPERATIONAL PERSONAL MASS LARGE REACH IMPERSONALITY PRESENCE OF GEETKEEPER
  • 14. EXTRAPERSONAL COMMUNICATION COMMUNICATION BETWEEN HUMAN BEINGS AND NNON HUMAN ENTITIES  IT REQUIRES MORE PERFECTNESS UNDER STANDING AND COORDINATION BETWEEN SENDER AND RECEIVER
  • 15. INTRAPERSONAL COMMUNICATION TAKE PLACE INDIVIDUALLY WITHOUT SUCH INTERNAL DIALOGUE THIS COMMUNICATION DOES NOT TAKE PLACE SELF MOTIVATION AND SELF DETERMINATION
  • 16. INTERPERSONAL COMMUNICATION REFERS FOR SHARING INFORMATION AMONG PEOPLE ADVANTAGEOUS DUE TO IMMEDIATE FEED BACK IT CAN BE FORMAL OR INFORMAL
  • 17. ORGANIZATIONAL COMMUNICATION TAKE PLACE AT DIFFERENT HIERARCHICAL LEVELS  INTERNAL-OPERATIONAL:ALL COMMUNICATION THET OCURES IN CONDUCTING WORK WITHIN AN ORGANIZATION  EXTERNAL-OPERATIONAL:THE WORK RELATED COMMUNICATION THAT AN ORGANIZATION DOES WITH PEOPLE OUTSIDE  PERSONAL:ALL COMMUNICATION IN AN ORGANIZATION THAT OCURES WITHOUT PURPOSE AS FAR AS BUSINESS CONCERNED
  • 18. MASS COMMUNICATION MEDIATOR IS REQUIRED TO TRANSMIT E.X:JOURNALS,BOOKS, IT IS MORE PERSUASIVE IN THE NATURE THAN ANY OTHER FORM OF COMMMUNICATION AND REQUIRED OUT MOST CARE ON PART OF SENDER IN ENCODING THE MESSAGE
  • 19. FLOW OF C0MMUNICATION DOWNWARD UPWARD LATERAL OR HORIZONTAL DIAGONAL OR CROSS-WISE
  • 20. Flow of Communication Downward Upward Lateral or Horizontal Diagonal or Cross-wise
  • 21. DOWNWARD COMMUNICATION UPPER DEGNITY TO LOWER IT IS ADEQUATELY BALANCED BY UPWARD COMMUNICATION E.X:OFFICE;
  • 22. UPWARD COMMUNICATION LOWER DEGNITY TO UPPER DEGNITY DEPENDS ON THE ORGANIZATIONAL CULTURE
  • 23. LATERAL COMMUNICATION DETWEEN PEER OR HIERARCHICALLY EQUIVALENT EMPLOYEES  IT SAVE TIME,FACILIATE COORDINATION AND BRIDGE THE COMMUNICATION GAP AMONG VARIOUS DEPERTMENTS  EITHER ADVANTAGES OR DISADVANTAGES ENABLES THE SHARING OF INFORMATION WITH A VIEW TO APPRISE THE PEER GROUP OF ACTIVITIES OF A DEPERTMENT  VITAL FOR THE GROWTH OF ORGANIZATOIN
  • 24. DIAGONAL COMMUNICATION FLOWS N ALL DIRECTIONS AND CUTS ACROSS FUNCTIONS AND LEVELS IN AN ORGANIZATION IT IS QUICK AND EFFICIENT IT IS ENCOURAGED BY SOCIAL NETWORKING
  • 25. Communication Networks Formal Network: Chain network Y- network Wheel network Circle network All channel network
  • 26. Communication Networks Informal Network: Single strand Gossip Probability Cluster
  • 27. Technical Communication Oral Forms Face-to-face communication Telephone Talk Meetings Seminars Conferences Dictation Instructions Presentations Group discussions Interviews (employment/press) Video conferences Voice conferences Written Forms Memos Letters E-mails Faxes Notices Circulars Newsletters Reports Proposals Research papers Bulletins Brochures Manuals In-house journals
  • 28. Conclusion Your communication skills can make a difference between being hired and fired. Will will find a way…. Practice makes a man perfect… *****