This document discusses communication skills and the communication process. It defines communication and lists its key elements. It describes the communication process which involves a sender encoding a message, transmitting it through a channel, and a receiver decoding the message. It discusses factors that can interfere with communication like noise and discusses improving verbal and nonverbal communication skills. The document provides tips for effective communication and overcoming barriers to improve communication abilities.
Business Communication (as per DAVV syllabus)Sarabjeet Singh
UNIT-I
Communication-Defining communication, Process of communication, Communication
Model, Objectives of communication, Principles of communication, Importance of Business
communication, Importance Feed back,
UNIT II
Channels of communication, Types of communication, Dimensions of communication, Barriers
to communication Verbal, Non-Verbal, Formal, Informal communication.
UNIT III
Fundamental of Bussiness writing, Format of Bussiness, Types of Business letter, Inquiry
letter, complaint letter Persuasive letter, Proposal, Report Writing.
UNIT IV
Employment Messages Writing Resume, Application letter, Writing the opening paragraph,
Writing the closing paragraph, summarizing
UNIT V
Spoken skills Conducting Presentation, Oral presentation, Debates, Speeches, Interview,
Group Discussion, English Pronunciation, Building Vocabulary.
UNIT VI
Barriers to Effective Communication and ways to overcome them, Listening:Importance of
Listening, Types of Listening , Barriers to Listening and overcoming them, Listening
situations, Developing Listening Skills
Business Communication (as per DAVV syllabus)Sarabjeet Singh
UNIT-I
Communication-Defining communication, Process of communication, Communication
Model, Objectives of communication, Principles of communication, Importance of Business
communication, Importance Feed back,
UNIT II
Channels of communication, Types of communication, Dimensions of communication, Barriers
to communication Verbal, Non-Verbal, Formal, Informal communication.
UNIT III
Fundamental of Bussiness writing, Format of Bussiness, Types of Business letter, Inquiry
letter, complaint letter Persuasive letter, Proposal, Report Writing.
UNIT IV
Employment Messages Writing Resume, Application letter, Writing the opening paragraph,
Writing the closing paragraph, summarizing
UNIT V
Spoken skills Conducting Presentation, Oral presentation, Debates, Speeches, Interview,
Group Discussion, English Pronunciation, Building Vocabulary.
UNIT VI
Barriers to Effective Communication and ways to overcome them, Listening:Importance of
Listening, Types of Listening , Barriers to Listening and overcoming them, Listening
situations, Developing Listening Skills
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Meaning of Communication
Characteristics of Communication
Process of Communication
Types of Communication
Levels of Communication
Barriers of Communication
CHAPTER 7 : Communication services- NIOS BUSINESS STUDIES Megha Madhusudhanan
CHAPTER 7 : Communication Services(BUSINESS STUDIES)
• Meaning and importance
• Types of Communication: Verbal and Non Verbal
• Means of Communication – Letter, Telephone, Telegraph, Teleprinter, Teleconferencing, Fax, Internet
• Barriers of Communication
Social development club is a leading course content provider of India with a key focus on skilling courseware development. We deliver complete package required to deliver the Skill development program effectively. We develop NCVT and SSC aligned courses of all the domains and for all the schemes.
Contact: sdccourses@gmail.com, http://www.socialdevelopment.club
Meaning of Communication
Characteristics of Communication
Process of Communication
Types of Communication
Levels of Communication
Barriers of Communication
CHAPTER 7 : Communication services- NIOS BUSINESS STUDIES Megha Madhusudhanan
CHAPTER 7 : Communication Services(BUSINESS STUDIES)
• Meaning and importance
• Types of Communication: Verbal and Non Verbal
• Means of Communication – Letter, Telephone, Telegraph, Teleprinter, Teleconferencing, Fax, Internet
• Barriers of Communication
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Hi Dear viewers,
This presentation is about the Meaning of communication, process of communication,form of communication, objectives of communication, formal & informal channel of communication, and with this i also tried to explain the advantage and disadvantage of oral & written, upward, downward, vertical & horizontal, grapevine communication.
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2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
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It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
2. Objectives
• Define and understand communication and the
communication process
• List and overcome the filters/barriers in a
communication process
• Practice active listening
• Tips to improve verbal and non verbal
communication
3. What is Communication?
COMMUNICATION IS THE ART OF TRANSMITTING
INFORMATION, IDEAS AND ATTITUDES FROM ONE PERSON TO
ANOTHER.COMMUNICATION IS THE PROCESS OF MEANINGFUL
INTERACTION AMONG HUMAN BEINGS.
ITS ESSENCES :
PERSONAL PROCESS
OCCURS BETWEEN PEOPLE
INVOLVES CHANGE IN BEHAVIOUR
MEANS TO INFLUENCE OTHERS
EXPRESSION OF THOUGHTS AND
EMOTIONS THROUGH WORDS & ACTIONS.
TOOLS FOR CONTROLLING AND MOTIVATING PEOPLE.
IT IS A SOCIAL AND EMOTIONAL PROCESS.
4. What are the most common ways
we communicate?
es
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V isua
or d
en W
Spok
Bod
y Lan
Written Word g ua
ge
5. The Communication Process
Phases of the Communication Process:
Transmission phase in which information is
shared by two or more people.
Feedback phase in which a common
understanding is assured.
6. Process of Communication
Msg Msg Msg Msg
Source Encoding Channel Decoding Receiver
Feedback
Context
7. The Communication Process
Sender – person wishing to share information with
some other person
Message – what information to communicate
Encoding – sender translates the message into
symbols or language
8. Encoding
Translating internal thought patterns into a language or
code the intended receiver of the message will likely
understand and/or pay attention to
Choice of words, gestures, or other symbols for encoding
depends on the nature of the message.
Technical or non technical
Emotional or factual
Visual or auditory
Cultural diversity can create encoding challenges.
9. The Communication Process
Noise – refers to anything that hampers any stage
of the communication process
Receiver – person or group for which the message
is intended
Medium – pathway through which an encoded
message is transmitted to a receiver
Decoding - critical point where the receiver
interprets and tries to make sense of the message
10. Decoding
Successful decoding depends on the receiver having:
A willingness to receive the message
Knowledge of the language and terminology used in the
message
An understanding of the sender’s purpose and background
situation
11. Exhibit 3-2: Guides for Giving and Receiving Feedback
Criteria for Giving Feedback
1. Make sure your comments are intended to help recipient.
2. Speak directly and with feeling.
3. Describe what the person is doing and the effect the person is
having.
4. Don’t be threatening or judgmental.
5. Be specific, not general (use clear and recent examples).
6. Give feedback when the recipient is open to accepting it.
7. Check to ensure the validity of your statements.
8. Include only things the receiver can do something about.
9. Don’t overwhelm the person with more than can be handled.
11
12. Exhibit 3-2: Guides for Giving and Receiving Feedback
(continued)
Criteria for Receiving Feedback
1. Don’t be defensive.
2. Seek specific examples.
3. Be sure you understand (summarize).
4. Share your feelings about the comments.
5. Ask for definitions.
6. Check out underlying assumptions.
7. Be sensitive to sender’s nonverbal messages.
8. Ask questions to clarify.
12
13. Barriers to communication
• Noise
• Inappropriate medium
• Assumptions/Misconceptions
• Emotions
• Language differences
• Poor listening skills
• Distractions
14. Types of Communication
Downwards Communication : Highly Directive, from Senior to subordinates, to
assign duties, give instructions, to inform to offer feed
back, approval to highlight problems etc.
Upwards Communications : It is non directive in nature from down below, to give
feedback, to inform about progress/problems, seeking
approvals.
Lateral or Horizontal
Communication : Among colleagues, peers at same level for information
level for information sharing for coordination, to save time.
15. HIERARCHY LEVEL
Executive Director
Manager
Vice President
A.G.M.
Supervisor 1 Supervisor 2 Supervisor 3
Manager
Supervisor
Horizontal Comm.
Forman
16. Forms
of
communication
Non verbal Verbal
communication communication
Written
Oral
communication
communication
17. Verbal & Nonverbal Communication
Verbal Communication
The encoding of messages into words, either written or
spoken
Nonverbal
The encoding of messages by means of facial
expressions, body language, and styles of dress.
18. Oral Communication
The term oral means anything “Pertaining to
the mouth." The words and the manner in
which words are pronounced either by the way
of face to face communication or through
some mechanical or electrical device.
21. Notes, News paper
Book Forms of written
Forms of written Letter
s communication
communication s
Fax
Fax E-
E-
Report
Report Broch
Broch mail
mail
ss ures
ures
22. ESSENTIALS OF COMMUNICATION
Dos
Always think ahead about what you are going to say.
Use simple words and phrases that are understood by every body.
Increase your knowledge on all subjects you are required to speak.
Speak clearly and audibly.
Check twice with the listener whether you have been understood accurately or not
In case of an interruption, always do a little recap of what has been already said.
While listening, always make notes of important points.
Always ask for clarification if you have failed to grasp other’s point of view.
Repeat what the speaker has said to check whether you have understood accurately.
23. ESSENTIALS OF COMMUNICATION
DON’Ts
Do not instantly react and mutter something in anger.
Do not use technical terms & terminologies not understood by majority of
people.
Do not speak too fast or too slow.
Do not speak in inaudible surroundings, as you won’t be heard.
Do not assume that every body understands you.
Do not interrupt the speaker.
Do not jump to the conclusion that you have understood every thing.
24. How to Improve Existing Level of
COMMUNICATION?
IMPROVE LANGUAGE.
IMPROVE PRONUNCIATIOON.
WORK ON VOICE MODULATION.
WORK ON BODY LANGUAGE.
READ MORE
LISTEN MORE
AVOID READING OR WATCHING OR LISTENING UNWANTED LITERATURE, GOSSIP, MEDIA
PRESENTATION ETC.
INTERACT WITH QUALITATIVE PEOPLE.
IMPROVE ON YOU TOPIC OF DISCUSSION,
PRACTICE MEDITATION & GOOD THOUGHTS.
THINK AND SPEAK.
DO NOT SPEAK TOO FAST.
USE SIMPLE VOCABULARY.
DO NOT SPEAK ONLY TO IMPRESS SOMEONE.
LOOK PRESENTABLE AND CONFIDENT.
25. Success for YOU…
…in the new global and diverse
workplace requires
excellent communication skills!