The document outlines the agenda for a Mulesoft meetup focused on ITSM integration with ServiceNow, including an overview of ServiceNow, its connector, a demo, and a Q&A session. The presentation emphasizes ServiceNow as a cloud IT service management solution that enhances service delivery and process automation. Key details include prerequisites for accessing a ServiceNow developer account and configuring the Mulesoft ServiceNow connector to create incidents.

1. Goa MuleSoft Meetup
ITSM Integration With Mulesoft

2. AGENDA
● ServiceNow(ITSM) Overview
● ServiceNow Connector
● Demo
● Q/A
● Wrap Up and Networking

3. Organizers
Vandana Gouda

4. Safe Harbour Statement
● Both the speaker and the host are organizing this meet-up in individual capacity only. We are
not representing our companies here.
● This presentation is strictly for learning purposes only. Organizer/Presenter do not hold any
responsibility that same solution will work for your business requirements.
● This presentation is not meant for any promotional activities.

5. A recording of this meetup will be uploaded to events page within 24 hours.
Questions can be submitted/asked at any time in the Chat/Questions & Answers Tab.
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Housekeeping

6. Speakers
Gopal Bhumireddy
● Working as Architect/Lead Developer
@DXC Technology
● 11 Years Of experience in IT and around 6
years into Mulesoft
● Certified MuleSoft Developer
● Certified MuleSoft Integration Architect

7. ServiceNow Introduction

8. What is ServiceNow?
● ServiceNow is a cloud IT service management solution
● Transforms enterprise IT by automating and managing IT service relationships to
create a single system of records.
● ServiceNow connector allows business to sync ServiceNow data & extend IT service
management(ITSM)
● ServiceNow enables organizations to streamline processes, improve service delivery,
and enhance collaboration across departments.
● ServiceNow include incident management, change management, asset management,
service catalog, workflow automation, and reporting and analytics.
● It acts as a central hub for IT service delivery and supports the entire service lifecycle

9. Prerequisites
● ServiceNow Developer Account
● ServiceNow instance and access details
● Mule Servicenow connector

10. ServiceNow Developer Account setup
● For this sample purpose, we need developer service account, we can signup for free at
https://developer.servicenow.com/

11. ServiceNow instance and access details:
● We can request a developer instance which we will need while configuring the
ServiceNow connector.
● Click on your profile -> release instance

12. ● Select any one option and click on the release instance. And Click on Request an
Instance.

13. ● Choose an area for your instance, Save the instance URL, username and password.
Those will be used while configuring the ServiceNow connector configuration in
MuleSoft.

14. Create a Mule Project in Anypoint studio and download the ServiceNow
connector from the exchange (or) add the below dependency into the
pom.xml file.
<dependency>
<groupId>com.mulesoft.connectors</groupId>
<artifactId>mule-servicenow-connector</artifactId>
<version>6.16.0</version>
<classifier>mule-plugin</classifier>
</dependency>

15. Create ServiceNow Incident
● Configure the ServiceNow Connector to create an incident in ServiceNow.
● Choose service(incident) and operation(insert), pass the required payload to
create an incident.
● Transform the payload into JSON format.

16. ServiceNow configuration
● Configure ServiceNow Connector while Adding the username, password and Service
address URL and ServiceNow version is an area you have chosen while creating an
instance.

17. ● Deploy the application and send a request in Postman
.

18. Running & Testing the application
● ServiceNow will create incident in ServiceNow incident, with Incident No : INC0010021

19. Demo

20. Networking time

21. Thank You