The document discusses the significance of communication, defining it as a process that establishes commonness between individuals. It distinguishes between verbal (oral and written) and nonverbal communication, as well as formal and informal communication styles. Key principles of effective communication are outlined, including completeness, conciseness, clarity, and the importance of addressing barriers that hinder understanding.

1. Good communication is just as
stimulating as black coffee, and just as
hard to sleep after

2.  Since communication happens around us all
the time, the process is often taken for granted.
 Communication comes from the Latin
”communis”, which mean “common”.
 When we communicate, we are trying to
establish ”commonness” with someone.
 Basically, Communication is the mechanism
through which human relations exist and
develop

4.  Verbal Communication:
 Verbal communication refers to the form of
communication in which message is
transmitted verbally; communication is done
by word of mouth and writing.
 Objective of every communication is to have
people understand what we are trying to
convey.
 In verbal communication always remember the
acronym KISS - keep it short and simple.

5. ORAL/SPOKEN
COMMUNICATION
WRITTEN
COMMUNICATION:
 In oral communication,
Spoken words are used. It
includes face-to-face
conversations, speech,
telephonic conversation,
video, radio, television, voice
over internet. Examples of
spoken communication that
is used in the workplace
include conversations,
interviews,
counseling/helping
colleagues, meetings and so
on
 In written communication,
written signs or symbols are
used to communicate. A
written message may be
printed or hand written. In
written communication
message can be transmitted
via, letter, report, memo,
reports, bulletins, job
descriptions, employee
manuals, and electronic mail
are the types of written
communication used for
internal communication

6.  Non Verbal Communication:
 Nonverbal communication is behavior, other
than spoken or written communication, that
creates or represents meaning. In other words,
it includes facial expressions, body movements,
and gestures. Nonverbal communication is
talking without speaking a word. It is very
effective, maybe even more so than speech. As
the saying goes, “ ACTION SPEAK LOUDER
THAN WORDS”

8.  Based on style and purpose, there are two main
categories of communication and they both
bears their own characteristics.
Formal
Communication
Informal
Communication

9.  In formal communication, certain rules,
conventions and principles are followed while
communicating message. Formal
communication occurs in formal and official
style. Usually professional settings, corporate
meeting, conferences undergoes in formal
pattern. Informal communication, use of slang
and foul language is avoided and correct
pronunciation is required. Authority lines are
needed to be followed in formal
communication

10.  Informal communication is done using
channels that are in contrast with formal
communication. Its just a Casual talk. I t is
established for societal affiliation of members
in an organization and face-to-face discussions.
It happens among friends and family. In
informal communication use of slang words,
foul language is not restricted. Usually
informal communication is done orally and
using gestures. Informal communication,
unlike formal communication doesn’t follow
authority lines.

11.  Communication Process can be defined as
a procedure that is used to impart a
message or information from a sender to a
receiver by using a medium of
communication. The message goes
through five stages when it is sent by the
sender to the receiver. These stages are as
follows:-

12.  Sender:The sender is the entity that conveys or sends the
message. At this stage, an idea, thought or feeling is
formulated in the mind of the sender as a result of an
external of internal stimulus or
 motivation.
 Message - is what is being transmitted from sender to
receiver.
 Encoding - encoding is a process through which the message
is symbolized. It involves giving the message a
communication form.
 Channel - channel is the medium through which message is
being sent. The sender selects the most appropriate and
effective vehicle that will deliver the message to the receiver.
Communication channels may include websites, letters,
email, phone conversations, videoconferences and face-to-
face meetings.

13.  Receiver - is the entity that receives the message.
 Decoding - decoding is the process in which the
message is translated and meaning is
generated out of it.
 Feedback - is the process through which receiver
sends his response.

14. Stages in the
communication
process
Effective communication
relies on selecting an
appropriate
communication channel
for your
message. Selecting the
wrong communication
channel can cause
communication
obstacles
including information
overload and inadequate
feedback

15. Communication cycle is a process on how a message
flows from one person to another

16.  The principles of communication are those
aspects that have to be taken into account when
relaying any communication. These principles
provide guidelines for the content and style of
presentation adapted to the purpose and
receiver of the message. They are called “The
seven 7C’S of communication”, they are
Completeness, Conciseness, Consideration,
Concreteness, Clarity, Courtesy and
Correctness

17.  It refers to clarity of thoughts and expressions.
The writing should be correctly planned and
expressed in a logical way; the writer should
make sure that the ideas flow smoothly from
the beginning to the end. The message must be
so clear that even the dullest man in the world
should readily understand it

18.  Completeness of facts is absolutely necessary.
Incomplete communication irritates the reader,
for it leaves him baffled. If wrong actions
follows incomplete message, they may also
prove expensive. It is an essential factor for
effective communication. A message must be
organized appropriately and must include all
the important details.

19.  Conciseness refers to thoughts expressed in the
fewest words consistent with writing . Be as
brief as possible. Brevity in expression
effectively wins the attention of the reader but
it should not be effected at the cost of
appropriateness, clarity, correctness,
completeness or courtesy

20.  Consider the receiver - consideration means
preparing every message with the receiver in
mind, try to put yourself in their place. For
instance adopt the you-attitude and not “we”,
emphasize positive, pleasant facts and impart
integrity to your messages

21.  Communication must be correct in tone and
style of expression, spelling, grammar, format,
contents, statistical information; stress-
unstressed, etc. there should not be any
inaccurate statements in the message. Efforts
must be made to avoid errors in the incorrect
written documents. At the core of correctness is
proper grammar, punctuation and spelling

22.  When your message is concrete, then your
audience has a clear picture of what you’re
telling them. There are details (but not too
many!) and vivid facts, and there’s laser-like
focus. Your message is solid

23.  Courteous communication is friendly, open,
and honest. There are no hidden insults or
passive-aggressive tones. You keep your
reader’s viewpoint in mind, and you’re
empathetic to their needs.

24.  A barrier to communication is something that keeps
meanings from meeting. Meaning barriers exist
between all people, making communication much
more difficult than most people seem to realize. It is
false to assume that if one can talk he can
communicate

25.  Physicalbarriers- Physical barriers are often due to
the nature of the environment. Example poor
or outdated equipment, distractions, noise,
poor lighting etc
 Semanticbarriers- semantic refers to meaning of
language used. Often the same word is
interpreted by different people in different
ways according to their mental attitude and
understanding

26.  Physiologicalbarriers–may result from individual
personal discomfort, ill health, poor eyesight,
hearing difficulties etc.
 Environmentalbarrier- Noise that physically
disrupts communication, such as standing
next to loud speakers at a party, pulling and
moving of seats in a lecture room, working in a
factory etc.
 Syntacticalbarrier- Mistakes in grammar can
disrupt communication.

27.  Organizationalbarriers- Poorly structured
communication can prevent the receiver from
accurate interpretation.