The document defines communication as the process of exchanging information and ideas between an encoder and decoder. It discusses why communication skills are important, noting that effective communication requires the sender and receiver to perceive the message in the same way. It then outlines some factors like personal mood, environment, and technology that can affect communication and lists the main components of the communication process as the sender, message, receiver, and feedback. Finally, it discusses different types of communication including verbal, nonverbal, oral, and written forms and some common barriers to effective communication.

2. Definition…
 Communication is the process of exchanging
information and ideas.
 An active process, it involves encoding,
transmitting, and decoding intended messages

3. Why Communications Skills Are
So Important ?
 The purpose of communication is to get your message across
to others. This is a process that involves both the sender of
the message and the receiver. This process leaves room for
error, with messages often misinterpreted by one or more of
the parties involved. This causes unnecessary confusion and
counter productivity.
 In fact, a message is successful only when both the sender
and the receiver perceive it in the same way.

4. Communication
Is Affected By :
• Personal Factors
• mood
• energy level / fatigue
• body language
• Environment
• noise
• temperature
• other distractions
• Whether we use old technology or new, effective
communication includes active listening, choosing our
words carefully and matching them with our body
language.

5. the communication process
Sender Message Receiver
Feedback

6. Types of Communication
• People communicate with each other in a number
of ways that depend upon the message and its
context in which it is being sent. Choice of
communication channel and your style of
communicating also affect communication. So,
there are a variety of types of communication.
• Types of communication based on the communication
channels used are:
1. Verbal Communication
2. Nonverbal Communication

7. Verbal Communication
• Verbal Communication is further divided into:
1. Oral Communication
2. Written Communication
1. Oral Communication
In oral communication, Spoken words are used. It
includes face-to-face conversations, speech, radio etc.
2. Written Communication
In written communication, written signs or symbols are
used to communicate. A written message may be
printed or hand written.

8. Non Verbal Communication
 Nonverbal communication is the sending or
receiving of wordless messages.
 such as , body language or
facial expressions,
 is called nonverbal communication.

9. Barriers in Communication
Communicating is straightforward. What makes it complex, difficult, and
frustrating are the barriers we put in the way.
Top Barriers :
 The use of jargon. Over-complicated, unfamiliar and/or technical terms.
 Emotional barriers and taboos. Some people may find it difficult to express
their emotions and some topics may be completely 'off-limits' or taboo.
 Lack of attention, interest, distractions, or irrelevance to the receiver
 Differences in perception and viewpoint.
 Physical disabilities such as hearing problems or speech difficulties.
 Cultural differences. The norms of social interaction vary greatly in
different cultures, as do the way in which emotions are expressed. For
example, the concept of personal space varies between cultures and
between different social settings.

10. Principles of Effective
Communication
 clarity.
 Objective
 understanding the receiver
 consistency
 completeness
 Feedback
 time

11. True or False Questions
1. Understanding is not a part of listening. (False)
2. Listening begins with receiving the message a speaker
sends. (True)
3. Eye contact is an example of a nonverbal response to a
message ( False)
4. For listening to take place, it is not important to
remember the message. (False )
5. nonverbal responses to a message are not near as
important as what one says. (False )

12. Multiple Choice Questions
 Why do we communicate?
A. To create and maintain our sense of identity
B. To help us create communities and to form and
strengthen relationships
C. To develop the ability to influence others
D. To convey and create information
E. For all of the above reasons
 Currect answer: (E)

13. Multiple Choice Questions
 2-Storytelling and joke telling can accomplish which
purpose of communication?
A. to relate
B. to discover
C. to help
D. to play
 Currect answer: (D)

14. Multiple Choice Questions
 Communication is considered a(n)_______ because it
has no beginning or end.
A. speech
B. process
C. mediation
D. interaction
E. transaction
Currect answer: (B)

15. That’s All
Thank you For Your Concentration