The document outlines the steps for problem solving: 1. Identify the issues and understand different perspectives on the problem. 2. Understand everyone's interests and priorities to find a solution that satisfies all. 3. Brainstorm possible solutions by listing options. 4. Evaluate the pros and cons of each option. 5. Select the best option by balancing interests. Document agreements and plan for contingencies.

1. B.PHARM. 7 SEMESTER
WINTER 2021
Contributor personality
development program (CPDP)
FINDING SOLUTIONS

4. PROBLEM
• a thing that is difficult to deal with or to understand
• समस ्या, मसला जिससे निपटिा या जिसे समझिा कठिि
हो
• a question that you have to solve by thinking about it
• प्रश ्ि जिसका हल काफ़ी सोचिे से निकले
EXAMPLE
• The company will face problems from strike
• I can’t play because I’ve got a problem with my knee.

7. SOLUTION (PROBLEM SOLVING)
• a way of solving a problem, dealing with a
difficult situation, etc.
• ककसी समस्या, कठििाई आठि से निपटिे का ढंग; हल,
समाधाि
• the answer
• उत्तर
EXAMPLE
• The solution to the quiz will be published next
week.
• a solution to the problem of unemployment

9. STEPS OF PROBLEM SOLVING
• 1. Identify the issues.
• 2. Understand everyone's interests.
• 3. List the possible solutions (options)
• 4. Evaluate the options.
• 5. Select an option or options.
• 6. Document the agreement(s).
• 7. Agree on contingencies, monitoring, and
evaluation.

10. 1. Identify the issues.
• Be clear about what the problem is.
• Remember that different people might have
different views of what the issues are.

11. 2. Understand everyone's interests.
• This is a critical step that is usually missing.
• Interests are the needs that you want satisfied by
any given solution. We often ignore our true
interests as we become attached to one
particular solution.
• The best solution is the one that satisfies
everyone's interests.
• This is the time for active listening. Put down
your differences for awhile and listen to each
other with the intention to understand.

12. 3. List the possible solutions (options)
• This is the time to do some brainstorming.
There may be lots of room for creativity.

13. 4. Evaluate the options.
• What are the pluses and minuses? Honestly!

14. 5. Select an option or options.
• What's the best option, in the balance?
• Is there a way to "bundle" a number of
options together for a more satisfactory
solution?

15. 6. Document the agreement(s).
• Don't rely on memory.
• Writing it down will help you think through all
the details and implications.

16. 7. Agree on contingencies,
monitoring, and evaluation.
• Conditions may change. Make contingency
agreements about foreseeable future
circumstances (If-then!).
• How will you monitor compliance and follow-
through?
• Create opportunities to evaluate the
agreements and their implementation.

17. CONCLUSION
• To make ourselves strong and confident
• To prepare ourselves to face the future
challenges
• To improve ourselves to engage better in the
workplace
• To improve our skills to get the solutions of
problems arises from what, why, who, when,
where and how

18. REFERENCE
• https://www.mediate.com/articles/thicks.cfm
• https://www.google.com/dictionary

19. TAPAN KUMAR MAHATO
tapan.mahato@gmail.com