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TEN ESSENTIAL BEHAVIOURAL SKILLS
- 1. COMMS KNOW YOUR AUDIENCE Notone size fits all in comms (content, people) ADAPT FOR DELIVERY Adapt different learning styles (visual, written) CLEAR GOALS Ensure comms goals & follow- up is clear FOLLOW-UP COMMS Follow up understanding & any issues or questions KEEP IT SIMPLE Avoid jargon, KISS, watch grammar and words KEEP IT TWO WAY Comms is a 2 way process -1 mouth, 2 ears BE DETAIL AWARE Base detail & amount on context , audience LISTENING BUILD TRUST AND RAPPORT Do this by showing interest and asking questions on how to help audience DEMONSTRATE EMPATHY Align with their thoughts and feelings on the subject PARAPHRASE Repeat what is stated in your own words to clarify understanding VERBAL AFFIRMATIONS Make brief statements of what was said and actions agreed ASK QUESTIONS Ask open ended and specific questions (opinions, history) CONFLICT RESOLUTION CLARIFICATION What is the disagreement about between both sides? DESIRED OUTCOME What is the desired outcome of the conflict for both sides? IDENTIFY WAYS FORWARD Discuss ways to meet the desired outcome DETERMINE BARRIERS Both sides acknowledge issue & what needs to be done AGREE BEST WAY Agree best way for conflict resolution for both sides ACKNOWLEDGE SOLUTION Acknowledge agree solution and roles / responsibilities NEGOTIATION PREPARATION AND COLLECTION Consider approach, organise and collect data to plan an effective negotiation AGREE LOGISTICS The place, time, duration. ground rules & process for negotiation CLARIFICATION & JUSTIFICATION Each party clarifies and justifies demand, issues & supplies support info PROBLEM SOLVING Discuss 7 bargain for resolution with concessions both sides CLOSURE Ends with agreement for execution & monitoring PROBLEM SOLVING IDENTIFY PROBLEM Clarify problem from different viewpoints UNDERSTAND STAKES Make sure all stake- holders are addressed LIST OPTIONS Identify and list solution options EVALUATE OPTIONS Perform realistic pros and cons for options SELECT OPTION Select best or best of a number of solution options DOCUMENT SOLUTION The golden rule of putting it all in writing is a good one AGREE FOLLOW-UP Agree on monitoring, evaluation & fallback option ANALYTICAL THINKING CREATIVITY Think outside of the box to determine solutions CRITICAL THINKING Evaluate data & decide on findings DATA ANALYSIS Examine a large volume of data & identify trends RESEARCH Able to collect data and research a topic SOLUTION DEVELOPMENT Develop solution based on research and findings TESTING SOLUTION Test solution and ideas based on research and findings POST ANALYSIS Review what worked and lessons & knowledge learned FACILITATION 1. Plan the workshop logistics & send invites 2: Introductions, agenda, outcomes 3. Identify the problem you want to solve 4. Find issues, tasks, challenges 5. Sort input with sticky notes 6. Prioritise topics for important ones 7. Highlight and separate top priorities 8. Discuss requirements for top priorities 9. Decide roles & timeline 10. Agree on further steps PRESENTATION ANALYSE AUDIENCE Audience’s interests, values, background SELECT TOPIC Select a topic based on audience research DEFINE OBJECTIVES Define presentation goals and outcomes PREPARE CONTENT Include data, facts, quotes, experiences PREP OPEN & CLOSE Create impactful open /close to presentation PRACTICE DELIVERY Present to colleagues for feedback & inputs DELIVER SUCCESSFUL PRESENTATION Tell them what you are going tell them, tell them & tell them at the end what you told them QUESTIONING Tell me about your pain points and challenges What is the no.1 thing to change? What things not to change? If this happens, what benefits? If this doesn’t happen, the impact? DECISION MAKING IDENTIFY PURPOSE OF DECISION What is the issue to be solved? GATHER INFORMATION Gather data to better understand what needs to be done in solving the issue CONSIDER THE POTENTIAL IMPACTS Determine the impacts to all of the impacted stakeholders MAKE THE DECISION After this process, considered the impacts, make a final decision EVALUATE THE DECISION Once decision is executed, monitor impacts for any changes required ONE-PAGE MAGIC: Created by Ken MartinONE-PAGE MAGIC | No. 83 by Ken Martin Ken Martin 3 MAGIC CONSULTING Founder, Partner TRANSFORMATION PMO CONSULTANT London, United Kingdom TEN ESSENTIAL BEHAVIOURAL SKILLS Behavioural skills are interpersonal, self-regulatory, and task-related behaviours that connect to successful performance in workplace settings. The behavioural skills help individuals succeed through effective interactions, stress management, and persistent effort. Click Here Contact 3 Magic Consulting: Email: info@3Magicconsulting.com Tel: +44 121 318 5473