The presentation discusses effective listening. It defines listening as the complex process of receiving, focusing on, understanding, and storing sounds and words. True listening requires attention, whereas hearing can occur passively. Effective listening has purposes like analyzing messages, getting inspired, and improving communication. Key aspects of listening include hearing words, paying attention, understanding meaning, interpreting intent, and remembering. Active listening mentally engages with the speaker, while passive listening is just hearing without evaluation. Barriers to listening include prejudice, distractions, thinking speed, disliked words, delivery tone, selective focus, and note taking. Ways to improve listening involve preparing, removing bias, understanding intent, focusing, limiting talking, and controlling behaviors.