The document provides guidance on effective business email writing. It discusses the importance of clear, concise and correct email composition. Some key points covered include knowing your reader and their needs, understanding your communication intent, using proper grammar and structure, and following email etiquette rules around formatting, tone and messaging. The overall objective is to write emails that meet the reader's needs and make the intended action clear.
The document discusses the importance of communication for effective teamwork. It emphasizes that all team members must be informed and working towards shared goals. Open communication allows knowledge and responsibility to be shared, building trust and dedication among members. Guidelines are provided for clear, honest communication that solicits feedback. Team members should listen to each other and discuss decisions as a group to find the best options for the team. Poor communication can lead to wasted effort and missed deadlines, so tools are recommended to enhance discussion.
This document discusses effective communication in organizations. It begins by explaining the importance of communication for coordination, organizational learning, decision making, changing behavior, and employee well-being. It then covers the communication process model involving encoding, transmitting messages through channels, receiving feedback, and potential noise. Four influences on effective encoding and decoding are discussed: similar codebooks, experience with messages, motivation and ability to use channels, and shared understanding of context. The advantages and problems of different communication channels like email, social media, and nonverbal cues are also summarized.
Mastering team skills and interpersonal communicationberhanu taye
This document provides guidance on communicating about business and responsible
entrepreneurship. It discusses why companies should communicate their responsible activities,
the benefits of effective communication, defining effective communication, identifying target
audiences, topics to discuss, and considering who may already be talking about the company. The
key points are that communication can improve business outcomes, be effective by reaching the
right audiences with relevant messages, focus on marketplace, workplace, community and
environmental initiatives, and recognize that many stakeholders discuss companies.
This document outlines a workshop on communication strategies for research teams. It discusses common communication issues, available tools like meetings, emails and social media. It provides pros and cons of each tool. The document encourages participants to develop a communication matrix and strategy for their own team, considering who needs what information and how to effectively use tools like blogs, emails and instant messaging. Good practices are suggested for different tools to help teams communicate effectively.
The document discusses communication in the workplace. It defines communication as the process of sharing knowledge and experiences with others. It provides tips for effective communication such as being specific in complaints, avoiding unnecessary conflicts, and listening to other perspectives. It also discusses common communication methods like verbal, written, and body language. Barriers to communication mentioned include assumptions, stress, cultural differences, and poor listening skills. The document emphasizes the importance of employee-to-employee communication for collaboration and addressing workplace issues.
Communication
Communication skills
Communication types
Communication styles
Communication types
Communication essential skills
Communication knowledge
Communication thinking
Communication ways
Communication levels
verbal Communication
nonverbal Communication
Self Disclosure
Mastering team and interpersonal communicationshafaqatAli888
This document discusses skills for effective teamwork and interpersonal communication. It covers communicating in teams, making meetings productive, improving listening skills, nonverbal communication, and business etiquette. Specific topics include advantages and disadvantages of teams, exchanging information and building trust, conducting productive meetings through preparation and participation, barriers to listening and qualities of good listeners, categories of nonverbal cues, and etiquette in workplace, social, and online settings.
The document discusses the importance of communication for effective teamwork. It emphasizes that all team members must be informed and working towards shared goals. Open communication allows knowledge and responsibility to be shared, building trust and dedication among members. Guidelines are provided for clear, honest communication that solicits feedback. Team members should listen to each other and discuss decisions as a group to find the best options for the team. Poor communication can lead to wasted effort and missed deadlines, so tools are recommended to enhance discussion.
This document discusses effective communication in organizations. It begins by explaining the importance of communication for coordination, organizational learning, decision making, changing behavior, and employee well-being. It then covers the communication process model involving encoding, transmitting messages through channels, receiving feedback, and potential noise. Four influences on effective encoding and decoding are discussed: similar codebooks, experience with messages, motivation and ability to use channels, and shared understanding of context. The advantages and problems of different communication channels like email, social media, and nonverbal cues are also summarized.
Mastering team skills and interpersonal communicationberhanu taye
This document provides guidance on communicating about business and responsible
entrepreneurship. It discusses why companies should communicate their responsible activities,
the benefits of effective communication, defining effective communication, identifying target
audiences, topics to discuss, and considering who may already be talking about the company. The
key points are that communication can improve business outcomes, be effective by reaching the
right audiences with relevant messages, focus on marketplace, workplace, community and
environmental initiatives, and recognize that many stakeholders discuss companies.
This document outlines a workshop on communication strategies for research teams. It discusses common communication issues, available tools like meetings, emails and social media. It provides pros and cons of each tool. The document encourages participants to develop a communication matrix and strategy for their own team, considering who needs what information and how to effectively use tools like blogs, emails and instant messaging. Good practices are suggested for different tools to help teams communicate effectively.
The document discusses communication in the workplace. It defines communication as the process of sharing knowledge and experiences with others. It provides tips for effective communication such as being specific in complaints, avoiding unnecessary conflicts, and listening to other perspectives. It also discusses common communication methods like verbal, written, and body language. Barriers to communication mentioned include assumptions, stress, cultural differences, and poor listening skills. The document emphasizes the importance of employee-to-employee communication for collaboration and addressing workplace issues.
Communication
Communication skills
Communication types
Communication styles
Communication types
Communication essential skills
Communication knowledge
Communication thinking
Communication ways
Communication levels
verbal Communication
nonverbal Communication
Self Disclosure
Mastering team and interpersonal communicationshafaqatAli888
This document discusses skills for effective teamwork and interpersonal communication. It covers communicating in teams, making meetings productive, improving listening skills, nonverbal communication, and business etiquette. Specific topics include advantages and disadvantages of teams, exchanging information and building trust, conducting productive meetings through preparation and participation, barriers to listening and qualities of good listeners, categories of nonverbal cues, and etiquette in workplace, social, and online settings.
This document discusses effective communication skills. It covers communication barriers, oral communication, written communication, and non-verbal communication. It provides tips on dos and don'ts in communication, including preparing for difficult conversations, choosing your words carefully, listening, and not taking things personally. The document emphasizes the importance of effective communication and provides tools to improve communication skills.
This document discusses effective communication skills. It defines communication as the transmission of information from one person to another, where the recipient understands the meaning. The most effective communication ensures the intended message is conveyed as closely as possible. Barriers to effective communication include lying, perceptions, emotions, and poor listening. Principles for effective communication include keeping information concise, ensuring understanding through feedback, using two-way communication, and recognizing that different people can interpret information differently. Non-verbal communication such as body language, eye contact, and tone of voice also impact how a message is received. Effective listening is important for communication and involves focusing fully on the speaker without interrupting.
The presentation provides an outline of effective communication.
It covers Effective communication, ten commandments, the process of communication, purpose and types of communication.
Communication is vital for a safe and efficient workplace. Proper interpersonal skills and following routine protocols help ensure information reaches the intended people. Non-verbal communication like body language conveys more than words, so one must be aware of how their body language matches their message. When communicating, consider the audience, information type, and best method. Issues should be resolved through respectful open discussion, and following correct grievance procedures if needed, to maintain a productive work environment.
Communication involves the exchange of information through various mediums like speaking, writing, and gestures. It develops gradually in children as they learn to understand language through listening and then begin expressing themselves using sounds, words, and sentences over time. Effective communication requires multiple skills including active listening, adapting your style to different audiences, speaking with confidence, empathy, and responsiveness. Mastering these skills allows people to understand each other and work together efficiently.
The document discusses the 7 principles of effective communication: Conciseness, Completeness, Consideration, Clarity, Concreteness, Correctness, and Courtesy. It provides guidelines for each principle to help compose messages that achieve communication goals in the shortest time possible. The principles tie closely with basic communication concepts and are important for both written and oral interactions.
This document provides guidance on effective business communication. It discusses the importance of communication for organizations to function effectively and managers' role in decision making through communication. It outlines the key components of communication including context, encoding, message, channel, decoding, and feedback. It also describes formal and informal communication channels within an organization as well as external communication networks. The document provides tips for developing intercultural communication skills and characteristics of effective business communication such as open communication climate and audience-centered approach. It discusses various mediums of communication and the 7Cs of effective communication.
The document provides information on improving interpersonal skills. It discusses the importance of interpersonal skills for employers and teams. It provides tips for networking and resolving conflicts effectively. Specific strategies are presented for improving listening skills, communication, organization, and following through on commitments. The document emphasizes working cooperatively, treating others with respect, and developing understanding.
This document provides an overview of important business communication skills including writing, reading, speaking, listening, conversation, and group discussion skills. It emphasizes that communication skills are essential for career success and important for organizations. Effective communication allows for quick decision making, proper planning and coordination, and healthy work culture. The key skills discussed are writing concisely and clearly, reading regularly to expand knowledge, speaking confidently and listening actively, having natural conversations, and participating well in group discussions.
COMMUNICATION SKILLS - DEFINE , COMMUNICATION PROCESS, ADVANTAGES AND DISADVANTAGES , HOW TO DEVELOP COMMUNICATION SKILLS, 7C'S OF EFFECTIVE COMMUNICATION, DO'S AND DONT'S IN DEVELOPING COMMUNICATION SKILLS, TOOLS TO DEVELOP COMMUNICATION SKILLS, SCHOOL LIFE VS COMMUNICATION SKILLS, CARRIER LIFE VS COMMUNICATION SKILLS, PERSONAL LIFE VS COMMUNICATION SKILLS, MARRIAGE LIFE VS COMMUNICATION SKILLS, SOCIAL LIFE VS COMMUNICATION SKILLS. QUICK STORY ABOUT COMMUNICATION SKILLS
Communication is the effective sharing or transfer of facts, opinions, or emotions between two or more people. Effective communication requires competence in listening, speaking, reading, writing, and nonverbal communication. There are various channels, methods, and classifications of communication in organizations, including downward, upward, lateral, and diagonal flows of information. Barriers to effective communication include noise, lack of feedback, improper medium selection, mental blocks, language issues, and personal, cultural, and interpersonal factors.
This document discusses effective business communication. It covers several topics: the importance of communication; communication in ancient societies like Greece, Rome, and India; internal and external communication being the "lifeblood" of organizations; communication skills being important for career success and promotion; and the challenges of communicating in a global market, such as developing the right attitude and being flexible. It also examines the communication process, including the context, sender, message, medium, receiver, and feedback. Key aspects of communication discussed are meanings, perception of reality, and how values and opinions can influence communication.
The document provides an overview of effective communication in the workplace. It defines communication and discusses its importance for organizational success. Effective communication requires understanding communication processes, channels, barriers and improving skills like active listening and providing positive feedback.
The document discusses effective communication and its importance. It defines effective communication as communication that produces the intended result. It outlines the 7Cs of effective communication as completeness, conciseness, consideration, clarity, concreteness, courtesy and correctness. Barriers to effective communication include lack of listening skills, cultural insensitivity, and not checking for understanding. The document emphasizes the importance of listening in communication and provides techniques for active listening such as paraphrasing, summarizing and asking questions.
ReadySetPresent (Communication PowerPoint Presentation Content): 100+ PowerPoint presentation content slides. The foundation of all skills remains in effective communication in today's professional world. Communication PowerPoint Presentation Content slides include topics such as: Exploring the critical elements of good communication, different methods of communication, 10 slides on keys to effective listening, 6 slides on listening techniques, 10 slides on improving your listening, asking vs. telling, 10 slides on barriers and gateways to communication, 20 slides on effective business communication, why attending is important, responding to content, posturing and observing and feedback, 20+ slides on nonverbal communication, including eye contact, language barriers, how to's and more!
Effective Communication Skills A Presentation by: Ms.Charu Agarwal Blog: learn2excel.blogspot.com
The presentation discusses effective communication skills and the communication process. It explains that communication involves conveying messages clearly from a sender to a receiver. The communication process involves a source encoding a message, sending it through a channel, the receiver decoding the message, and providing feedback. It also provides tips for improving communication skills such as developing voice, making eye contact, listening, and not jumping to conclusions.
The document discusses communication and moral values. It defines communication and its important parts like verbal and non-verbal communication. It also discusses barriers to communication like personal, semantic and physical barriers and provides tips to overcome these barriers. The document then defines moral values and character building, how moral values develop in an individual and ways to strengthen character. It emphasizes the importance of moral values and strong character in personal and professional life.
Written and oral communication are both important skills for business. Written communication provides a permanent record but is time-consuming, while oral communication allows for interaction but lacks permanence. To develop effective communication skills, it is important to consider the audience, choose an appropriate tone, and convey information clearly and concisely. Both written and oral communication have advantages and disadvantages for business situations.
This document discusses effective communication skills. It covers communication barriers, oral communication, written communication, and non-verbal communication. It provides tips on dos and don'ts in communication, including preparing for difficult conversations, choosing your words carefully, listening, and not taking things personally. The document emphasizes the importance of effective communication and provides tools to improve communication skills.
This document discusses effective communication skills. It defines communication as the transmission of information from one person to another, where the recipient understands the meaning. The most effective communication ensures the intended message is conveyed as closely as possible. Barriers to effective communication include lying, perceptions, emotions, and poor listening. Principles for effective communication include keeping information concise, ensuring understanding through feedback, using two-way communication, and recognizing that different people can interpret information differently. Non-verbal communication such as body language, eye contact, and tone of voice also impact how a message is received. Effective listening is important for communication and involves focusing fully on the speaker without interrupting.
The presentation provides an outline of effective communication.
It covers Effective communication, ten commandments, the process of communication, purpose and types of communication.
Communication is vital for a safe and efficient workplace. Proper interpersonal skills and following routine protocols help ensure information reaches the intended people. Non-verbal communication like body language conveys more than words, so one must be aware of how their body language matches their message. When communicating, consider the audience, information type, and best method. Issues should be resolved through respectful open discussion, and following correct grievance procedures if needed, to maintain a productive work environment.
Communication involves the exchange of information through various mediums like speaking, writing, and gestures. It develops gradually in children as they learn to understand language through listening and then begin expressing themselves using sounds, words, and sentences over time. Effective communication requires multiple skills including active listening, adapting your style to different audiences, speaking with confidence, empathy, and responsiveness. Mastering these skills allows people to understand each other and work together efficiently.
The document discusses the 7 principles of effective communication: Conciseness, Completeness, Consideration, Clarity, Concreteness, Correctness, and Courtesy. It provides guidelines for each principle to help compose messages that achieve communication goals in the shortest time possible. The principles tie closely with basic communication concepts and are important for both written and oral interactions.
This document provides guidance on effective business communication. It discusses the importance of communication for organizations to function effectively and managers' role in decision making through communication. It outlines the key components of communication including context, encoding, message, channel, decoding, and feedback. It also describes formal and informal communication channels within an organization as well as external communication networks. The document provides tips for developing intercultural communication skills and characteristics of effective business communication such as open communication climate and audience-centered approach. It discusses various mediums of communication and the 7Cs of effective communication.
The document provides information on improving interpersonal skills. It discusses the importance of interpersonal skills for employers and teams. It provides tips for networking and resolving conflicts effectively. Specific strategies are presented for improving listening skills, communication, organization, and following through on commitments. The document emphasizes working cooperatively, treating others with respect, and developing understanding.
This document provides an overview of important business communication skills including writing, reading, speaking, listening, conversation, and group discussion skills. It emphasizes that communication skills are essential for career success and important for organizations. Effective communication allows for quick decision making, proper planning and coordination, and healthy work culture. The key skills discussed are writing concisely and clearly, reading regularly to expand knowledge, speaking confidently and listening actively, having natural conversations, and participating well in group discussions.
COMMUNICATION SKILLS - DEFINE , COMMUNICATION PROCESS, ADVANTAGES AND DISADVANTAGES , HOW TO DEVELOP COMMUNICATION SKILLS, 7C'S OF EFFECTIVE COMMUNICATION, DO'S AND DONT'S IN DEVELOPING COMMUNICATION SKILLS, TOOLS TO DEVELOP COMMUNICATION SKILLS, SCHOOL LIFE VS COMMUNICATION SKILLS, CARRIER LIFE VS COMMUNICATION SKILLS, PERSONAL LIFE VS COMMUNICATION SKILLS, MARRIAGE LIFE VS COMMUNICATION SKILLS, SOCIAL LIFE VS COMMUNICATION SKILLS. QUICK STORY ABOUT COMMUNICATION SKILLS
Communication is the effective sharing or transfer of facts, opinions, or emotions between two or more people. Effective communication requires competence in listening, speaking, reading, writing, and nonverbal communication. There are various channels, methods, and classifications of communication in organizations, including downward, upward, lateral, and diagonal flows of information. Barriers to effective communication include noise, lack of feedback, improper medium selection, mental blocks, language issues, and personal, cultural, and interpersonal factors.
This document discusses effective business communication. It covers several topics: the importance of communication; communication in ancient societies like Greece, Rome, and India; internal and external communication being the "lifeblood" of organizations; communication skills being important for career success and promotion; and the challenges of communicating in a global market, such as developing the right attitude and being flexible. It also examines the communication process, including the context, sender, message, medium, receiver, and feedback. Key aspects of communication discussed are meanings, perception of reality, and how values and opinions can influence communication.
The document provides an overview of effective communication in the workplace. It defines communication and discusses its importance for organizational success. Effective communication requires understanding communication processes, channels, barriers and improving skills like active listening and providing positive feedback.
The document discusses effective communication and its importance. It defines effective communication as communication that produces the intended result. It outlines the 7Cs of effective communication as completeness, conciseness, consideration, clarity, concreteness, courtesy and correctness. Barriers to effective communication include lack of listening skills, cultural insensitivity, and not checking for understanding. The document emphasizes the importance of listening in communication and provides techniques for active listening such as paraphrasing, summarizing and asking questions.
ReadySetPresent (Communication PowerPoint Presentation Content): 100+ PowerPoint presentation content slides. The foundation of all skills remains in effective communication in today's professional world. Communication PowerPoint Presentation Content slides include topics such as: Exploring the critical elements of good communication, different methods of communication, 10 slides on keys to effective listening, 6 slides on listening techniques, 10 slides on improving your listening, asking vs. telling, 10 slides on barriers and gateways to communication, 20 slides on effective business communication, why attending is important, responding to content, posturing and observing and feedback, 20+ slides on nonverbal communication, including eye contact, language barriers, how to's and more!
Effective Communication Skills A Presentation by: Ms.Charu Agarwal Blog: learn2excel.blogspot.com
The presentation discusses effective communication skills and the communication process. It explains that communication involves conveying messages clearly from a sender to a receiver. The communication process involves a source encoding a message, sending it through a channel, the receiver decoding the message, and providing feedback. It also provides tips for improving communication skills such as developing voice, making eye contact, listening, and not jumping to conclusions.
The document discusses communication and moral values. It defines communication and its important parts like verbal and non-verbal communication. It also discusses barriers to communication like personal, semantic and physical barriers and provides tips to overcome these barriers. The document then defines moral values and character building, how moral values develop in an individual and ways to strengthen character. It emphasizes the importance of moral values and strong character in personal and professional life.
Written and oral communication are both important skills for business. Written communication provides a permanent record but is time-consuming, while oral communication allows for interaction but lacks permanence. To develop effective communication skills, it is important to consider the audience, choose an appropriate tone, and convey information clearly and concisely. Both written and oral communication have advantages and disadvantages for business situations.
The document discusses the key aspects of communication including the definition, process, types, levels and barriers of communication. It defines communication as the exchange of information, ideas, thoughts and feelings through various channels like speech, signals, writing and behavior. The types of communication covered are verbal, nonverbal, oral, and written. Verbal communication can be oral or written, while nonverbal involves body language, appearance and sounds. The levels of communication range from intrapersonal to interpersonal, small group, one-to-group, and mass communication. Barriers to effective communication include physical, perceptual, emotional, cultural, language, gender and interpersonal factors. The document also provides tips for overcoming barriers and tools for effective
a love story about a bunch of people using their words for social good.
I heard about the contest via a SlideShare email and if I win any cash prize all proceeds go to an Opportunity International fundraiser http://wonderwebby.chipin for women in poverty
This document discusses the importance of communication skills, with a focus on listening skills. It notes that communication is needed to transfer information, be understood, and be accepted. Good communication relies on verbal skills like being clear and using simple language, as well as listening skills like focusing on understanding others rather than evaluation and remembering their opinions. It encourages practicing listening without interrupting and allowing different perspectives.
Oral communication skill ppt @ bec doms mbaBabasab Patil
This document provides guidance on developing strong oral communication and presentation skills. It outlines best practices such as using visual aids, maintaining eye contact and posture, and speaking clearly at an appropriate pace. It also describes the technical aspects of pronunciation, including vowel and consonant sounds, word stress, rhythm, and intonation. Examples are given to illustrate pronunciation of different letters and syllables. Overall, the document aims to improve one's spoken English skills through understanding phonetic rules and practicing clear articulation.
Faisal ahmad communication skill (presentation)Nikka Ch
The presentation discusses effective listening. It defines listening as the complex process of receiving, focusing on, understanding, and storing sounds and words. True listening requires attention, whereas hearing can occur passively. Effective listening has purposes like analyzing messages, getting inspired, and improving communication. Key aspects of listening include hearing words, paying attention, understanding meaning, interpreting intent, and remembering. Active listening mentally engages with the speaker, while passive listening is just hearing without evaluation. Barriers to listening include prejudice, distractions, thinking speed, disliked words, delivery tone, selective focus, and note taking. Ways to improve listening involve preparing, removing bias, understanding intent, focusing, limiting talking, and controlling behaviors.
This document provides an introduction to computer networking principles and concepts. It discusses how networks allow transmission of information between senders and receivers. Networks can be classified based on their geographical coverage, from local area networks covering distances of meters to kilometers, to wide area networks spanning hundreds of kilometers. The document also covers fundamental networking topics like transmission modes (unicast, multicast, broadcast, anycast), circuit switching versus packet switching, and the evolution of networks from telephone systems to modern computer networks.
Communication is the process of exchanging information through words, tone of voice, and body language. It is defined as passing information and understanding from one person to another. Communication is vital for businesses as it holds the organization together, allows for instruction and integration within teams, provides information, and builds the company image both internally and externally. Effective communication serves multiple important functions such as instruction, evaluation, direction, teaching, influencing, and employee orientation.
The document discusses various communication skills including presentation skills, business communication skills, verbal and non-verbal communication, written communication skills, meeting communication skills, and emotional intelligence. It notes that effective communication is important for business and management. It also identifies several areas that need improvement for better communication such as lack of organization, low self-esteem, and negative attitudes.
Digital data communication techniques require synchronization between transmitters and receivers. There are two main solutions:
1) Asynchronous transmission synchronizes on a per-character basis, resynchronizing with each character.
2) Synchronous transmission synchronizes transmitters and receivers at the bit level or block level, preventing timing drift through synchronized clocks.
3) Error detection and correction techniques like parity checks and cyclic redundancy checks are used to detect errors, while forward error correction allows detection and correction of errors.
The document discusses setting learning objectives using technology. It describes how technology can help communicate information, organize and store information, and gather large amounts of data quickly. It provides examples of how online surveys and digital rubrics can help set objectives by gauging student knowledge, identifying misconceptions, focusing class objectives on student preferences, and facilitating communication of goals and timely feedback.
The document discusses analogue and digital signals. It explains that analogue signals exist on a sliding scale while digital signals are either on or off. It notes that analogue signals are prone to noise but don't require complex equipment, while digital signals can eliminate noise through fast and clever electronics, though these are needed to process digital signals. It provides examples of analogue and digital devices and signals.
A complete ppt for network connectors and interface standards. Modems with types and version are also added in it. utility of cable modem alongwith null modem are described in it. a useful presentation for persons looking for networking devices at physical layer.
This document compares analog and digital signals. [1] Analog signals are continuous and take on a continuous range of values, represented by varying voltage levels. [2] They are characterized by amplitude, frequency, and phase. [3] Digital signals only have two states, on or off (1 or 0), making them better for digital computing but requiring more bandwidth than analog signals.
The document discusses communication skills and effective communication. It defines communication as the process of sending and receiving information between people. It emphasizes that effective communication involves both verbal and nonverbal messages being aligned and clear. It also stresses the importance of active listening skills like paying attention, maintaining eye contact, and suspending judgment. Good communication is described as being two-way, involving listening and feedback, and being clear, accountable, and stress-free. Tips provided for improving communication skills include maintaining eye contact, being positive and clear, practicing good listening, and using well-timed pauses.
writing process and an introduction to business m
,
memorandums
,
planning the message
,
1st|planning the message
,
analyzing organizational information
,
drafting
,
revising
,
letters
,
determining memorandum form
,
informal
,
writing email message general consideration
Communication, email etiquettes, office ethics & time managementKarthik S Raj
This document provides an overview of effective communication, email etiquette, workplace ethics, and time management for accountancy professionals. It discusses the importance of communication, tips for effective communication including being a good listener, maintaining consistency, and having empathy. It outlines proper email etiquette including using a clear subject line, brevity, clarity, and courtesy. The document also discusses other modes of communication, workplace ethics, and balancing work responsibilities with studies. It provides tips for smart work and time management.
This document provides guidance on proper email etiquette. It discusses what etiquette is, why email etiquette is important given email's prevalence in business communications. It outlines best practices for email features, communication styles, effective email composition, and dos and don'ts. The document emphasizes being concise, using proper grammar, considering the recipient, requesting responses politely, and proofreading before sending to make a good first impression and ensure professionalism.
This document provides guidance on effective email communication. It discusses defining communication, the importance of purpose, audience and tone. Specific guidelines are provided for writing effective emails, such as using meaningful subject lines, identifying yourself, being concise, and proofreading. The document also covers managing inboxes through techniques like scheduling time for email, using the "four D's" model to handle messages, and separating personal and work emails. Attendees are asked to identify changes they will make to improve their email communication and organization.
This document discusses various aspects of communication including types, importance, barriers and effective communication techniques. It provides the following key points:
1. Communication is the exchange of information between a sender and receiver to convey a message as intended. There are various types including formal/informal and vertical/horizontal/diagonal flows.
2. Effective communication requires removing barriers, choosing the right medium, planning messages clearly and providing feedback. Listening is also an important skill.
3. Written communication requires brevity, simplicity, facts and structure while considering the audience. The writing should then be edited to ensure clarity and understanding.
Writing formal and informal emails - M. van EijkZadkine
This document provides guidance on writing formal and informal emails. It discusses the different purposes, audiences, and styles of formal versus informal emails. Some key points include:
- Formal emails are for business or important messages, while informal emails are for friends and family. Formal emails require more accurate spelling, punctuation, and grammar.
- The beginning and endings of formal emails should use salutations like "Dear Sir" while informal emails have no set rules. Formal emails also avoid contractions.
- Emails should have an informative subject line, get to the point quickly, and use formatting like bullets for clarity. Personal information or all capital letters should be avoided.
- Both formal and informal emails should use simple grammar
This document provides guidance on planning business messages using a three-step writing process of plan, write, and be sensitive. The planning step involves analyzing the situation, gathering information, and selecting the appropriate communication medium. Key aspects of planning include defining the purpose and audience, understanding audience needs, and outlining the main idea and content. The document then discusses writing the message directly or indirectly depending on the audience and purpose. It provides tips for being sensitive to the audience when writing, such as using an empathetic tone and bias-free language.
Here are the errors I found:
1. "current went" should be "current went out"
2. "putting his papers" should be "putting away his papers"
3. "sendthe" should be "send the" (missing space)
4. "avail of" should be "avail yourself of" or "take advantage of"
Email writing explained with its types, commonly used phrases and best practices. Learn about the best email etiquette to learn about Dos and Don'ts while using email for communication.
This document provides guidance on various types of professional writing, including emails, letters, proposals, reports, and social media. It emphasizes that writing is a form of communication and outlines the basic steps: having a message, deciding the audience, determining the appropriate tone, executing the writing, and getting feedback. It then provides specific tips for writing formal emails, letters, proposals, and reports, such as using a clear subject line, short paragraphs, and proofreading. The overall message is that effective written communication requires planning content for the intended readers.
This document provides guidelines for effective email etiquette. It discusses formatting emails concisely with descriptive subject lines. Proper greetings and signatures are recommended. When responding to emails, it is best to address one topic per email and specify the expected response. Long emails should include an executive summary and table of contents. Appropriate tone and avoiding unnecessary attachments are also covered.
The document discusses the importance of developing strong writing skills, especially for business communication. It covers various types of business writing like emails, reports, letters, memos, and promotional materials. The document provides tips for effective business writing, such as planning, following guidelines for grammar and spelling, being concise and clear, and proofreading work. It also discusses challenges of email communication and offers suggestions for improving writing style and quality in business documents.
Business writing skills document provides guidance on effective business communication. It discusses the key aspects of business communication including understanding the purpose, considering the audience, and building an appropriate structure. The document recommends the STAR format for written communication - analyzing the purpose, considering the audience, building the structure with salutation, content and closing, and focusing on appropriate detail and design with formatting, punctuation and paragraphing. It emphasizes executing communication with confidence by ensuring the purpose and information is clear for the reader and the writing is well-organized, concise and pleasant in tone.
Business writing skills document provides guidance on effective business communication. It discusses the key aspects of business communication including understanding the purpose, considering the audience, and building an appropriate structure. The document recommends the STAR format for written communication - analyzing the purpose, considering the audience, building the structure with salutation, content, and closing, and employing effective design with formatting, punctuation and paragraphing. It emphasizes executing communication with confidence by avoiding mistakes and ensuring the reader's needs are met.
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The document provides an overview of business communication skills, including defining business communication, discussing different types of communication (verbal, written, non-verbal), and outlining the STAR format for effective written communication. It describes the essential elements of business communication like analyzing the purpose, considering the audience, structuring the content, using proper formatting and design, and executing the communication with confidence. Tips are also provided for smart communication and communicating across cultures.
The document provides an overview of business communication skills, including defining business communication, discussing different types of communication (verbal, written, non-verbal), and outlining the STAR format for effective written communication. It describes the essential elements of business communication like analyzing the purpose, considering the audience, structuring the content, using proper formatting and design, and executing the communication with confidence. Tips are also provided for smart communication and communicating across cultures.
Similar to IT team communication skill version 1.0.1 (20)
Covey says most people look for quick fixes. They see a big success and want to know how he did it, believing (and hoping) they can do the same following a quick bullet list.
But real change, the author says, comes not from the outside in, but from the inside out. And the most fundamental way of changing yourself is through a paradigm shift.
That paradigm shift is a new way of looking at the world. The 7 Habits of Highly Effective People presents an approach to effectiveness based on character and principles.
The first three habits indeed deal with yourself because it all starts with you. The first three habits move you from dependence from the world to the independence of making your own world.
Habits 4, 5 and 6 are about people and relationships. The will move you from independence to interdependence. Such, cooperating to achieve more than you could have by yourself.
The last habit, habit number 7, focuses on continuous growth and improvement.
You may be stressed about revealing your cancer diagnosis to your child or children.
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Understanding of Self - Applied Social Psychology - Psychology SuperNotesPsychoTech Services
A proprietary approach developed by bringing together the best of learning theories from Psychology, design principles from the world of visualization, and pedagogical methods from over a decade of training experience, that enables you to: Learn better, faster!
Aggression - Applied Social Psychology - Psychology SuperNotesPsychoTech Services
A proprietary approach developed by bringing together the best of learning theories from Psychology, design principles from the world of visualization, and pedagogical methods from over a decade of training experience, that enables you to: Learn better, faster!
ProSocial Behaviour - Applied Social Psychology - Psychology SuperNotesPsychoTech Services
A proprietary approach developed by bringing together the best of learning theories from Psychology, design principles from the world of visualization, and pedagogical methods from over a decade of training experience, that enables you to: Learn better, faster!
2. Objectives
• Significance of communication
• Communication process – sender, encoding, message,
medium, receiver, decoding, noise and feedback
• Communication flows – horizontal and vertical
communication
• Barriers to communication – individual and organizational
barriers
• Gateways to effective communication – individual and
organizational skills
4. Significance of Communication
• It enables to establish and disseminate information exchange
• Helps to understand individual needs, and take action
accordingly
WIIFM WIIFM
5. Communication Process
• Sender : Person who initiates the message
• Encoding : Process of translating intended meaning into
words or gestures
• Message: Outcome of the encoding process
• Receiver: Person with whom the message is exchanged
• Decoding : Process of translating the symbols into the
interpreted messages
• Noise : Disturbance in the communication process
• Feedback : Receivers response to an interpreted message
7. Six Messages In One Communication
• What You Want To Say
• What You Really Say
• What The Other Person Hears
• What The Other Person Thinks Is Heard
• What The Other Person Says About What You Said
• What You Think The Other Person Said About What You Said
8. Challenges
Intent = Impact
• Filter: Clarity of expression of speaker & listener’s ability to hear
• Intentions are not know but assumed/guessed through actions
• Good Intentions not = Good Impact due to lack of
communication skills
9. Gateways to Effective Communication
• Develop good listening skills
• Encourage two-way communication
• Clarity in language & Meaning
• Feedback
• Regulate Information Flow
14. Objective
By the end of the program you would be able to
• Discuss your writing challenges
• Learn how to write clear, concise and correct emails
• Organize information to meet readers’ needs
• Improve sentence and paragraph construction
• Make it clear what email readers should do, by
when
• Understand rules of email etiquette
Top 10
18. Writing Concisely
• Keep it short and simple
• Use active voice when possible
• Include only relevant statements
• Eliminate empty words
• Avoid unnecessary repetition, long sentences
FURY
19. Writing concisely
ELIMINATE FLABBY EXPRESSIONS
Instead of this
We are of the opinion that
Please feel free to
In addition to the above
At this point in time
Despite the fact that
Try this
We think
Please
Also
Now
Although
20. Writing concisely
Instead of this
This communication is to
inform you that all
employees meet today.
I am writing this email to
say thanks to everyone
who voted.
Try this
All employees meet
today.
Thanks to everyone
who voted.
LIMIT LONG LEAD-IN
21. advance warning
close proximity
exactly identical
filled to capacity
final outcome
necessary requisite
new beginning
past history
refer back
serious danger
What words could be omitted in these expressions?
WRITING CONCISELY
REMOVE REDUNDANT WORDS
23. Writing correctly
• Use the right level of language
• Include only accurate facts, words, and figures
• Maintain acceptable writing mechanics
Source and Style
24. Style & Source
Style – Style guide or specifications
• Refer dictionary
• Proofread
• Don’t rely on automated spell and grammar check
• Know your style
Source of the information- Evaluate factual correctness
• Correct source data or information
• Reference of source data
• Necessary permission
• Future reference links
25. Writing correctly
Group activity - Choose your source and style
• Email about Internet usage in the office
• Preparing presentation for motivating team
• An email to a colleague for preparing for the next
monthly meeting
summary
27. Know your Reader
• Profiling an audience/ a reader
• Responding to a profile
28. Activity
• Things to remember while writing an email
You
Head of
Dept.
Reporting
Manager
Peers
Your
Team
Seniors
Other
Dept.
29. Profiling reader
• Who is my reader?
• What is my professional relationship with that person?
• What position does that person hold in the organization?
• How much does the person know about the subject?
• What do I know about person’s beliefs, culture and attitudes?
• Should I expect neutral, positive or negative response to my
message?
• Who else might see or hear this message?
• How are they related to this message?
30. Adapt to reader profile
• Tone - How reader feels after reading
• Language – Words used
• Audience benefits
• Cultivating a polite “you” attitudes
• Positive expressions
31. Reader benefits
• Sender focus – To enable us to complete your records, we
ask that the enclosed form to be filled and returned.
• Reader focus – To process your customer requests and
queries, please return enclosed form.
• Sender focus- Our warranty becomes effective only when
we receive registration form.
• Reader focus – Your warranty becomes effective as soon as
we receive registration form
33. Instead of this
I have approved your
request for
communication skills
workshop
I am asking all
employees to complete
nomination process so
that I can decide
further course of
action.
Try this
You may attend this
workshop to improve your
communication skills.
Nominations received by
your team will enable us to
further customize workshop
as per your requirements.
37. Writing correctly
Group activity -
Inform: Please submit this data by end of this week
Explain: In order to complete this form, use following steps
Persuade: In order to resolve your query, we request you to submit this form by
filling details
1. Write and email to inform about forthcoming event / planned activity
2. Write an email to explain do’s and don'ts about forthcoming event / planned
activity
3. Write an email to persuade employees to complete satisfaction survey
summary
41. Paragraph structure
Least important to most
important
General to specific
Chronological
Question and answer
Pros and cons
42. Paragraph
• Beginning with a new point – Supporting - Conclusion
• Paragraph and line spacing should be legitimate and
visually appealing
• Always insert a blank line between paragraphs
• Change paragraphs when you change ideas.
• One-sentence paragraphs are not acceptable
43. Group activity
• Write an email to your reporting manager about activities
done the previous day.
46. CC Carbon Copy function
• Don't use the CC (Carbon Copy) function to copy your message
to everyone
• Unnecessary messages are annoying
• If only a few people really need to receive your message, only
direct it to them
• By choosing Reply to All or a similar button when responding
to a message, you may end up broadcasting your response to
your entire company
Etiquette No 2
47. BCC Blind Carbon Copy Function
• Addresses in bcc field are not visible to other members in to
and cc field
• Addressing a large group of people who don't necessarily
know each other
Reply All
Etiquette 3
48. Use Smart Subject Lines
●Think before you type
●Clearly summarize your message in the
subject line
●Describes the message content
●Specifies if, there are any actions
required & due dates
●Mentions clearly who the message is for
Etiquette 7
49. Greetings
• Friendly but business-like tone
• Last name
• Dear Mr. Agarwal, Dear Ms Sharma
• Dear Seema
• Dear Amit and Sudhir
• Dear All
• With or without comma
51. Write For Action
In the first 1-3 lines of your email, specify what this email is
about.
●Does it include action required?
●Does it require a reply back by a certain date?
●What information is contained that the reader will find
necessary for their job?
52. Don’t shout
• IT MAKES IT LOOK LIKE YOU'RE SHOUTING!
• IT'S ALSO MORE DIFFICULT TO READ
Reading time
53. Font
• Be very specific with the use of bold, italic or underline font
style
• Use standard font throughout the message content
• Avoid colored fonts in a professional email
• Keep the size of the font visible and constant
• Smiley's are typically used in personal e-mail and are not
considered appropriate for business
56. Ending Mails
• Regards,
• Best Wishes,
• As a courtesy to your recipient, include your name at the bottom of
the message.
• Signature - Internal & External
57. More than two emails about same subject
• Pick up phone instead of email
58. Improving content and
sentence structure
May involve adding,
cutting, and recasting.
Correcting grammar,
spelling, punctuation,
format, and mechanics
Proofreading
Revising
59. Before Sending Mails
• Objective/Intent
• Correct Format
• Spellchecked
• Punctuation
• Good sentences with correct grammar
• Positive Tone
• Consistency
• Contact Details – Name & Number
• Attachment ,if any
Etiquette 10
60. Know Yourself
Like anything you do, your email messages paint a
Self-portrait.
If you send messages with misspellings, grammatical
errors, and foul language, you’re telling everyone who
reads the message that you
don’t really care about your work.
61. Summary
By the end of the program you would be able to
• Discuss your writing challenges
• Learn how to write clear, concise and correct emails
• Organize information to meet readers’ needs
• Improve sentence and paragraph construction
• Make it clear what email readers should do, by when
• Understand rules of email etiquette