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Effective communication skills

This document provides an overview of effective communication skills. It defines communication and lists some key objectives, including understanding the communication process, overcoming barriers, and improving verbal and non-verbal communication skills. It discusses the most common ways people communicate, including spoken word, written word, visual images, and body language. It also outlines different types of communication like downward, upward, and lateral communication. Additionally, it distinguishes between listening and hearing, and provides tips for improving communication skills, such as using simple language, speaking clearly, paying attention, and asking questions to ensure understanding.

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EFFECTIVE COMMUNICATION SKILLSBy Ranjeet Kumar, Soft Skills Instructor Email# ranjeet.kumar@amanfoundation.org Mobile# 0333-7207616, 0333-7234357
OBJECTIVES • Define and understand communication and the communication process • List and overcome the filters/barriers in a communication process • Practice active listening • Tips to improve verbal and non verbal communication
WHAT IS COMMUNICATION? Communication is the art of transmitting information, ideas and attitudes from one person to another. Communication is the process of meaningful interaction among human beings.
ITS ESSENCES :
CLASS ACTIVITY Call Participant on the stage, 1. Introduce your self 2. Where do you see your self after 5 to 10 years? 3. Tell us hobbies 4. Who is your ideal personality? 5. What are you Strength, Weaknesses, Opportunities by viewing the current situation of Pakistan? 6. Do you like soft skills if yes why if not why? 7. Why did you choose Aman Tech to promote your career?
WHAT ARE THE MOST COMMON WAYS WE COMMUNICATE? Spoken Word Written Word Visual Images Body Language
BODY LANGUAGE
DIFFERENCE BETWEEN POSTURE AND GESTURES  A gesture is a form of non- verbal communication in which visible bodily actions communicate particular messages.  Gestures include movement of the hands, face, or other parts of the body.  Posture is a stance and/or alignment as compared to a balanced position for the human body.  Posture refers to "the carriage of the body as a whole, the attitude of the body, or the position of the limbs (the arms and legs)." GESTURES BODY POSTURES
TYPES OF COMMUNICATION Downwards Communication : Highly Directive, from Senior to subordinates, to assign duties, give instructions, to inform to offer feed back, approval to highlight problems etc. Upwards Communications: It is non directive in nature from down below, to give feedback, to inform about progress/problems, seeking approvals. Lateral or Horizontal Communication: Among colleagues, peers at same level for information level for information sharing for coordination, to save time.
TYPES OF COMMUNICATION In modern business environment communication extends beyond written or spoken words to listened word. Visual dimension added by T.V., computers has given to new meaning to communication. COMMUNICATION NETWORKS Formal Network: Virtually vertical as per chain go command within the hierarchy. Informal Network: Free to move in any direction may skip formal chain of command. Likely to satisfy social and emotional needs and also can facilitate task accomplishment.
HIERARCHY LEVEL Executive Director Vice President A.G.M. Manager Supervisor Forman Supervisor 3Supervisor 1 Supervisor 2 Manager Horizontal Comm.
The Communication Process SENDER (encodes) RECEIVER (decodes) Barrier Barrier Medium Feedback/Response
BARRIERS TO COMMUNICATION
HEARING VS LISTENING Hearing – Physical process, natural, passive Listening – Physical as well as mental process, active, learned process, a skill Listening is hard. You must choose to participate in the process of listening.
ACTIVITY 1. Assign one topic to participant for example: How to rescue a declining standard of Education in Pakistan? (Give 3 to 5 Minutes to participant for expressing his views on this topic). 2. Group discussion (4-Participants per group) “Assign them a single topic” 3. Leader and subordinate session
VALUE OF LISTENING 1. Listening to others is an elegant art. 2. Good listening reflects courtesy and good manners. 3. Listening carefully to the instructions of superiors improve competence and performance. 4. The result of poor listening skill could be disastrous in business, employment and social relations. 5. Good listening can eliminate a number of imaginary grievances of employees. 6. Good listening skill can improve social relations and conversation. 7. Listening is a positive activity rather than a passive or negative activity.
1. Always think ahead about what you are going to say. 2. Use simple words and phrases that are understood by every body. 3. Increase your knowledge on all subjects you are required to speak. 4. Speak clearly and audibly. 5. Check twice with the listener whether you have been understood accurately or not ESSENTIALS OF COMMUNICATION Dos
ESSENTIALS OF COMMUNICATION Dos 1. In case of an interruption, always do a little recap of what has been already said. 2. Always pay undivided attention to the speaker while listening. 3. While listening, always make notes of important points. 4. Always ask for clarification if you have failed to grasp other’s point of view. 5. Repeat what the speaker has said to check whether you have understood accurately.
ESSENTIALS OF COMMUNICATION DON’Ts 1. Do not instantly react and mutter something in anger. 2. Do not use technical terms & terminologies not understood by majority of people. 3. Do not speak too fast or too slow. 4. Do not speak in inaudible surroundings, as you won’t be heard. 5. Do not assume that every body understands you. 6. While listening do not glance here and there as it might distract the speaker. 7. Do not interrupt the speaker. 8. Do not jump to the conclusion that you have understood every thing.
How to Improve Existing Level of COMMUNICATION? IMPROVE LANGUAGE. IMPROVE PRONUNCIATIOON. WORK ON VOICE MODULATION. WORK ON BODY LANGUAGE. READ MORE LISTEN MORE AVOID READING OR WATCHING OR LISTENING UNWANTED LITERATURE, GOSSIP, MEDIA PRESENTATION ETC. INTERACT WITH QUALITATIVE PEOPLE. IMPROVE ON YOU TOPIC OF DISCUSSION, PRACTICE MEDITATION & GOOD THOUGHTS. THINK AND SPEAK. DO NOT SPEAK TOO FAST. USE SIMPLE VOCABULARY. DO NOT SPEAK ONLY TO IMPRESS SOMEONE. LOOK PRESENTABLE AND CONFIDENT.
IMPROVING BODY LANGUAGE - TIPS 1. To boost your confidence, assume a power pose 2. To increase participation, look like you’re listening 3. To encourage collaboration, remove barriers 4. To connect instantly with someone, shake hands 5. To stimulate good feelings, smile 6. To show agreement, mirror expressions and postures 7. To improve your speech, use your hands 8. To learn the truth, watch people’s feet 9. To sound authoritative, keep your voice down 10. To improve your memory, uncross your arms and legs
…In the new global and diverse workplace requires excellent communication skills! SucceSS for You…
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