The document discusses listening skills and their importance in communication. It defines listening as actively concentrating on what is heard and processing the information, rather than just passive hearing. The document outlines the types of listening skills, including discriminative, selective, attentive listening. It also discusses the benefits of effective listening, such as improved productivity and relationships. Finally, it describes the process of listening as receiving, understanding, remembering, evaluating, and responding to messages.

1. Pranav Varathan
BA0220038
Gobi ashadh v
BA0220019

2. Introduction:
Listening comes first
Difference Between Hearing & Listening
Definition of Listening & Listening Skills
Importance of Listening Skills
Types of Listening Skills
Effective Listening
benefits of Listening
Process of Listening
Techniques of Listening Skills…

3. The First and the Foremost communication skill that we
learn in our lives is nothing but “LISTENING”
Listening Comes First
LISTENING
SPEAKING
READING
WRITING

5.  Difference Between Hearing & Listening…
Hearing:
o Hearing is simply the act
of perceiving sound by
the ear.
o Hearing occurs with or
without your consent
Listening:
o Listening is an action where
you choose to actively
concentrate on what you
hear.
o In listening your brain
processes the information
into knowledge.
“Listening is not the same as hearing and hearing is not the same as
listening.”

6. What is Listening?
The process of receiving,
constructing meaning from , and
responding to spoken and/or non-
verbal messages; to hear
something with thoughtful
attention.

7. What are Listening Skills?
Listening Skills are
the ways to help you
listen something
more effectively.

8. Importance of Listening Skills
oAn attentive listener stimulates better
speaking by the speaker
oA good listener learns more than an
ordinary listener.
oA good listener learns to detect prejudices,
assumptions and attitudes.
oCommunication is not complete without
effective listening.

9.  Types of Listening…
oDiscriminative Listening
oPretense Listening
oSelective Listening
oAttentive/Active Listening

10. o Discriminative listening- It involves identifying the
difference between various sounds. It also enables one to
differentiate between familiar and unfamiliar language.
o Active Listening-Active listening is a communication
technique used in counseling, training, and conflict
resolution. It requires that the listener fully concentrate,
understand, respond and then remember what is being said.

11. o Pretense Listening- It involves more hearing than listening. It
means pretending through facial expressions that one is
listening when actually one is not.
o Selective Listening- It involves selecting the desired part of
the message and ignoring the undesired part of the message.

12. Effective Listening…
Effective/Active Listening Is Actively Absorbing The
Information Given To You By The Speaker, Showing
That You Are Interested.
It Can Also Include Providing The Speaker With The
Feedback, By Asking Relevant Questions So The
Speaker Knows The Message Is Received.

13.  Benefits of Effective Listening
o Enhances Productivity
o Improves Relations
o Avoids Conflict
o Improves Understanding
o Improves Negation Skills
o Helps You Stand Out
o People Will Appreciate It

14. o Poor Listening Habits
1) Faking Attention
2) Listening Only for Facts
3) Avoiding Difficult & Uninteresting Material

15. Traits of a Good Listener…

16.  Process of Listening
2.Understanding 3.Remembering
1.Receiving
5.Responding
4.Evaluating

17. It refers to the respond caused by sound waves stimulating
the sensory receptors of the ear; it is physical response.
It is the stage at which you learn what the speaker means
“The thoughts and emotional tone.”
1.Receiving
2.Understanding

18. It is important listening process because it means
that as individual added message to the minds
storage bank.
It consists of judging the message in some way.
3.Remembering
4.Evaluating

19. This stage requires that the receiver complete the process
through verbal and/or nonverbal feedback; because the
speaker has no other way to determine if a message has
been received.
This stage becomes the only overt means by which the
sender may determine the degree of success in transmitting
the message.
5. Responding

20.  Techniques of Listening Skills
oFocus on key-points.
oBeing aware of both verbal and non-verbal messages.
oListen with an open mind.
oAvoid false attention and pretending to listen.
oWait for the speaker to pause to ask clarifying question.
oBe attentive, but relaxed.

21. Rules of Good Listening
oStop talking
oRemove Distractions
oDo not let your Mind Wander
oDo not Pre-judge
oBe Patient
oEmpathize with the speaker