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Effective Communication Skills Training Topics
- 3. COMMUNICATION MMM Training Solutions
- 5. The Communication Process SENDER MESSAGE CHANNEL RECEIVER Context FEEDBACK The person initiating the communication, or broadcasting the message. The specific set of words, gestures and images that the sender uses to convey what he or she wants to say. The channel through which the message moves. Receivers (or the audience for the message) - from whom the receiver often expects a response. The response from the receiver to the sender.
- 11. Body Language 55% Words 7% Tone of Voice 38% Work performed by the Academy for Educational Development under sponsorship of the United States Agency for International Development (USAID) Contract Number: LAG -I-00-98-00011-00, Task Order Number: 804