This document emphasizes the importance of effective communication in building trust and understanding in a diverse workplace, highlighting that communication involves not just exchanging ideas but also understanding emotions and intentions. It provides strategies for good listening, engagement, and feedback, stressing the need to minimize distractions and cultivate mutual respect. Effective communicators are characterized by their ability to clarify, empathize, and acknowledge while being aware of non-verbal cues.

1. EFFECTIVE
COMMUNICAT
ION
EdM 408 – Advance English
Communication
Reporter: Chinly Ruth T. Alberto

2. “Communicati
on is the
sister of
leadership.”

3. In the new global and diverse
workplace, it requires
excellent communication skills!

8. “it is simply saying what you
mean and meaning what you
say”
SIMPLE?
misunderstood with simple message

9. Time of rapid change,
globalization, &
internet age
Conflict is inevitable when sending information/
exchanging ideas
Result: frustrated and caught in a complicated
situation not intended to happen

10. MISCOMMUNICATION
Skills on how to effectively
connect with others to
build trust
gain respect
to be understood

11. How can we communicate
effectively?
What can we do to
maintain and improve
our relationship with
others without being
misunderstood?

12. COMMUNICATION
• not just exchanging ideas or
information
• an understanding of the
emotions and the intention of
the speaker in his message
It would be helpful to consider
not just the verbal signs sent

13. WAYS ON HOW TO
BECOME AN
EFFECTIVE
COMMUNICATOR

14. "People sense how you feel
about them. If you want to
change their attitudes
toward you, change the
negative attitudes you
have toward them."

15. Listen—truly listen to
people

16. Listening is hearing with understanding.
Do not only be good in sending
information or sharing your ideas, but
also in paying attention to the
information the sender has provided you
to appreciate the emotion that goes with
his or her message.

17. Good
listeners
listen with
their faces

18. How to Listen
Face the speaker
Maintain eye contact
Minimize external
distractions
Respond appropriately
Focus solely on what
the speaker is saying
Minimize internal
distractions
Keep an open mind
Avoid letting the
speaker know how
you handled a similar
situation
Even if the speaker is
launching a complaint
against you, wait until
they finish to defend
yourself
Engage yourself

20. Build Trust

21. Mutual trust is a shared belief that you
can depend on each other to achieve a
common purpose.
You cannot establish trust if you cannot
listen. A conversation is a relationship.
Both speaker and listener play a part,
each influencing the other. Instead of
being a passive recipient, the listener has
as much to do in shaping the
conversation as the speaker.

22. Don’t interrupt
people

23. Interrupting a speaker is disruptive.
This may cause the speaker to forget
or get lost in his/her speech.
You will not get the chance to hear
everything he/she has to say and miss
important information/ ideas that might
be useful to you and that you might be
very interested about.

24. Show interest

25. Nod occasionally, smile, make eye
contact.
Encourage the speaker to continue by
saying “yes” and show interest by other
verbal comments like “ah-huh,” and
“oh,” but not conversation fillers like
“ahms” or “ahs” because they do not
contribute any in making conversation
better.

26. Pay attention to
non-verbal signs

27. Nonverbal cues reveal more than
what a speaker says.
Be reminded to consider all nonverbal
signals you receive or observe and not
just focus on one. Consider all of it as a
whole to get a better “read” of the
person.

28. Provide Feedback
Give genuine
recognition and
praise

29. Providing feedback is important
because you let the other person
know that you are paying attention to
his/ her message.
One form of feedback is paraphrasing what
the speaker has said to remind him/her
to where to continue in case he/she
forgets or has been interrupted by other
factors.

30. Ask questions

31. By asking questions, you are able to
clarify what you think/ feel about the
topic and the speaker will know that
you are genuinely paying attention
and not just merely pretending.
This will aid in making the speaker
comfortable, thus eliminating a possible
barrier that may cause the
communication to fail.

32. Get rid of
distractions

34. There are many distractions that are
causing communication to fail and
topping the list nowadays is the cell
phone followed by other gadgets that
are using modern technology.
How would you feel if the person you are
talking to does not even bother to look at
you? When talking to someone, give
him/her your full attention and get rid of
distractions.

35. Set aside
judgments
Encourage people

36. Listening to what another person is
saying does not mean that you have
to believe or be convinced in what
he/she believes.
Give others a chance to send their
message. Be fair. For sure, you would not
want to be judged by another who is a
better communicator or speaker than
you.

37. Use people’s name
First name basis

38. Be fully present when
you are with people

39. Smile

40. Tips in improving
Interpersonal Skills (FACE)
Face your fear about communicating with
people
Act in the manner that will produce best result
—not necessarily the fastest and easiest.
Choose face-to-face communication if you are
torn between two channels
Engage the receiver through your effective use
of nonverbal and verbal techniques.

41. Characteristics of effective
communicator
An effective verbal
communicator:
• Clarifies
• Listens
• Encourages
empathically
• Acknowledges
• Restates/repeats
An effective nonverbal
communicator:
• Relaxes
• Opens up
• Leans toward the other
person
• Establishes eye contact
• Shows appropriate
facial expressions

42. References
http://www.iamnext.com/people/listen.html
http://changingminds.org/techniques/body/
submissive_body.htm
http://www.axzopress.com/downloads/pdf/
1560526998pv.pdf
http://en.wikipedia.org/wiki/Nonverbal
Antonino, M.T., et. al. Oral Communication
in Context for Senior High School

43. • For group 1: Create a set of conversations
regarding your stand in Child Protection Policy.
Is it an advantage or a disadvantage? Be able
to show the process of communication in your
dialogue together with its elements.

44. • For group 2: You are a subject teacher and a
parent is filing a case against you regarding on
how you treat her child in the classroom
saying it has something to do with Child
Protection Policy. How are you going to
communicate effectively to the parent and
your school administrator to settle the issue?
Present it through a simulation.

45. • For group 3: Demonstrate some scenarios
regarding Child Protection Policy that occur in
the field of education through verbal and
nonverbal communication.