The document discusses listening as the most important communication skill. It notes that people spend 45% of communication time listening, more than any other skill. Active listening is defined as listening to understand rather than just hearing and involves paying attention, adjusting your understanding, and responding appropriately. Barriers to active listening include internal factors like preconceptions and external distractions. The document outlines steps to active listening like paraphrasing, checking understanding, and providing feedback. Overall, active listening is presented as a crucial skill for effective communication.
Listening, introduction, types, stages, importance, listening process, importance of listening, difference between hearing and listening, definition, characteristics of effective listening
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In this lesson you will learn some great conversation tips from Dawn. She is one of the teachers from Skype English School. Visit us at http://skype-englishschool.com
Listening, introduction, types, stages, importance, listening process, importance of listening, difference between hearing and listening, definition, characteristics of effective listening
Prefect for class presentation, comprehensive presentation, class presentation, colourful, definition of listening in oxford living dictionary
In this lesson you will learn some great conversation tips from Dawn. She is one of the teachers from Skype English School. Visit us at http://skype-englishschool.com
Hello,
This presentation is a little step to share some information on "Effective Listening Skills" with you. If this help you a little, I will be happy. Feel free to share your opinion.
Thank you.
*All the information and images are collected from internet.
A Helpful Presentation in Improving your Listening Skills.. Start from Intro, Definition, explanation, factors, advantages, process etc .. All things are covered in this Presentation.
if u have any Question regarding this feel free to ask in comment..
thank u.
This presentation defines the term speaking and speaking skills. Also it contains some description of key speaking skills which every speaker should have.
Hello,
This presentation is a little step to share some information on "Effective Listening Skills" with you. If this help you a little, I will be happy. Feel free to share your opinion.
Thank you.
*All the information and images are collected from internet.
A Helpful Presentation in Improving your Listening Skills.. Start from Intro, Definition, explanation, factors, advantages, process etc .. All things are covered in this Presentation.
if u have any Question regarding this feel free to ask in comment..
thank u.
This presentation defines the term speaking and speaking skills. Also it contains some description of key speaking skills which every speaker should have.
This presentation, created by Syed Faiz ul Hassan, explores the profound influence of media on public perception and behavior. It delves into the evolution of media from oral traditions to modern digital and social media platforms. Key topics include the role of media in information propagation, socialization, crisis awareness, globalization, and education. The presentation also examines media influence through agenda setting, propaganda, and manipulative techniques used by advertisers and marketers. Furthermore, it highlights the impact of surveillance enabled by media technologies on personal behavior and preferences. Through this comprehensive overview, the presentation aims to shed light on how media shapes collective consciousness and public opinion.
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UIIN Conference, Madrid, 27-29 May 2024
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Have you ever wondered how search works while visiting an e-commerce site, internal website, or searching through other types of online resources? Look no further than this informative session on the ways that taxonomies help end-users navigate the internet! Hear from taxonomists and other information professionals who have first-hand experience creating and working with taxonomies that aid in navigation, search, and discovery across a range of disciplines.
This presentation by Morris Kleiner (University of Minnesota), was made during the discussion “Competition and Regulation in Professions and Occupations” held at the Working Party No. 2 on Competition and Regulation on 10 June 2024. More papers and presentations on the topic can be found out at oe.cd/crps.
This presentation was uploaded with the author’s consent.
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Listening skill
1.
2. L - Listening
S - Speaking
R - Reading
W - Writing
The First and the Foremost communication skill
that we learn in our lives is LISTENING.
It’s a Mother of all other skills.
We/Students spend more time on listening
4. The process of receiving, constructing meaning from,
and responding to a spoken and/or non verbal message
(International Reading Association)
Hearing and understanding the thoughts, feelings and
opinions being expressed by another person.
To concentrate on hearing something; heed or
pay attention to .
DEFINITION OF
5. Hearing
Hearing is simply the
act of perceiving
sound by the ear.
Hearing occurs with or
without your consent
Listening
Listening is an action
where you choose to
actively concentrate on
what you hear.
In listening your brain
processes the information
into knowledge.
7. L – look interested/ get interested
I – Involve yourself by responding
S – Stay on target
T – Test your Understanding
E – Evaluate the message
N – Neutralize your feelings
8. Listening is a conscious activity
based on three basic skills:
1) Attitude
2) Attention
3) Adjustment
9. 1)Attitude :
Maintain a constructive Attitude
2)Attention
Strive to pay Attention
3)Adjustment
Cultivate a capacity for Adjustment
11. listening for pleasure and enjoyment, as when
we listen to music, to a comedy routine, or to
an entertaining speech
describes how well speakers choose and use
words, use humor, ask questions. tell stories,
and argue persuasively.
12. o Listening to provide emotional support for the
speaker, as when a psychiatrist listens to a patient
or when we lend a sympathetic ear to a friend
o Shows that you care about the person, their
thoughts and their feelings.
13. listening to evaluate a
message for purposes of
accepting or rejecting it,
as when we listen to the
sales pitch of a used-car
dealer or the campaign
speech of a political
candidate
Focuses on evaluating
whether a message is
logical and reasonable
14. A way of listening and
responding to another
person that improves
mutual understanding.
A way of paying attention
to other people that can
make them feel that you
are hearing them
This type of listening is
called active because it
requires certain behaviors
of the listener
15. Our brain works four times faster than
that someone can speak. You have to
actively focus on listening so that your
mind doesn’t wander.
It enriches you and those around you,
and guides other areas of your life.
It can build trust and respect between
people, and prevent misunderstandings
that can lead to conflict, frustration or
hurt feelings.
While listening to other people’s point
of view, you may just learn something
new and fascinating!
17. When people are preoccupied with current life
stresses or difficult situations, it is hard for
them to listen.
Anxiety can make it hard to listen.
Being angry at the person who is talking also
makes it hard to listen.
Having an idea in mind of what a person
“should do” makes it hard to listen to that
person's point of view.
18. ACTIVE LISTENING BARRIERS
EXTERNAL BARRIERS INTERNAL BARRIERS
Internal Barriers Within
The Listener
Internal Barriers Within
The Speaker
20. Internal Barriers Within the Listener
Comparing
Personal Experience
Automatic Talking
Mind-Reading
Judging
Day Dreaming
Perceptual Errors
21. Barriers Within the Speaker
Expectations
Avoidance
Speaking in Code
Boundary
22. Steps in Active Listening
1. listening carefully by using all available senses
2. Paraphrasing what is heard both mentally and verbally
3. Checking your understanding to ensure accuracy
4. Providing feedback
23. To Feelings As Well As Words
Words – Emotions -- Implications
Focus on Speaker
Don’t plan, speak, or get distracted
What Is Speaker Talking About?
Topic? Speaker? Listener? Others?
Look At Speaker
Use Verbal & Non-Verbal
Encouragers
24. Opening door to good conversation shows an
interest…. But it must be done sincerely,
without judgment.
1) Verbal&non-verbal encourages
2) Non-verbal behavior
25. Convey interest and keep the person talking.
Concentrate attention upon the speaker
Don't agree or disagree. Use noncommittal
words in a positive tone of voice.
Repeat one or two words of the person's
previous statement.
Be aware of your body language!
Use varying voice intonations
27. Non-Verbal Active Listening Techniques:
Maintaining appropriate eye contact with the
Speaker.
Occasionally nodding affirmatively to display
understanding and interest.
Using expectant pauses to indicate to the
interviewee that more is expected
28. touch
sound
smell
timing and speed of delivery of speech
proximity
posture
dress
eye contact
gestures
facial expressions
use of silence
30. 3 Purposes
Demonstrates you are listening
Gather information
Clarification
When you asked some questions:
Show interest
Encourage more explanation
Keep the person talking
Ask questions but not too many
31. Avoid asking multiple questions at once.
Generally, it’s best to start with open
questions
Best questions are short, clear, objective.
Ask questions in logical order.
Allow for quiet, thinking time.
Limit why-questions.
Take notes.
32. Are You a Good Listener?
1. Do you frequently think of other things when others are
talking to you?
2. Do you doodle, shuffle papers, look at the clock or out the
window, read the newspaper,or watch TV?
3. Do you silently argue with the talker?
4. Do you only selectively hear ideas that fit your beliefs?
5. Do you feel most people have little to talk about that is
interesting or important?
6. Do you listen passively without any facial expressions?
7. Do you frequently interrupt others as they are speaking?
8. Do you complete sentences or ideas for people when they
pause to think?
9. Do you silently criticize characteristics of the speaker:
voice, looks, manner of speaking?
10. Do you have to ask people to repeat what they said because
you have forgotten?
33. Be there
Listen carefully to the person
Accept the person and his/her feelings
Stay with the other person's point of view
without becoming that person
Trust the person enough to keep out of it
34. Listening is a critical communication skill for
managers and consultants, as well as for all of us in
our personal lives.
You can't negotiate effectively until you understand
what the other person wants.
Active listening, is crucial to achieving your ultimate
communication objectives.
Active listening is a skill that, like other
communication skills, must be developed .
By practicing you can develop these skills.