Effective Communication Skills A Presentation by: Ms.Charu Agarwal Blog: learn2excel.blogspot.com The presentation discusses effective communication skills and the communication process. It explains that communication involves conveying messages clearly from a sender to a receiver. The communication process involves a source encoding a message, sending it through a channel, the receiver decoding the message, and providing feedback. It also provides tips for improving communication skills such as developing voice, making eye contact, listening, and not jumping to conclusions.

1. Effective Communication Skills A Presentation by: Ms.Charu Agarwal Blog: learn2excel.blogspot.com

4. Successful Communication Sender Receiver Message Communication Message Same message is being received by receiver as send by the sender

5. Source Decoding Channel Encoding Receiver Msg Msg. Msg . Msg . Feedback Context The Communication Process

7. Message in the Communication Process Message Information that you want to communicate

9. Channel in the Communication Process Verbal channels Non- Verbal channels Written channels Face-to-face meetings, telephone and videoconferencing ; Body Language Letters, emails, memos and reports.

16. For Further Details & Enquiries Contact: Ms.Charu Agarwal Blog: learn2excel.blogspot.com THANK YOU