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Communication skill

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Communication skill

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Communication skill

  1. 1. Communication skill<br />Presented by<br />INNOVATION<br />THE BUSINESS SCHOOL<br />BHUBANESWAR-ORISSA<br />
  2. 2. Abstract <br /><ul><li>Communication skills
  3. 3. How good are your communication skill
  4. 4. Negotiation
  5. 5. Difficult communication situation
  6. 6. Understanding others better
  7. 7. Presentation
  8. 8. Communication in person
  9. 9. Feedbacks
  10. 10. Meetings
  11. 11. Communication in writing
  12. 12. Cross culture communication</li></li></ul><li>Communication Skill<br /> We all use language to communicate, to express ourselves, to get our ideas across, and to connect with the person to whom we are speaking. When a relationship is working, the act of communicating seems to flow relatively effortlessly. When a relationship is deteriorating, the act of communicating can be as frustrating as climbing a hill of sand.<br />
  13. 13. How good are your communication skills<br /><ul><li>Speaking
  14. 14. Writing
  15. 15. Listening
  16. 16. Reading effectively </li></li></ul><li>Negotiation <br /><ul><li>Win-win negotiation
  17. 17. Integrative negotiation
  18. 18. Distributive bargaining
  19. 19. Yes to the person, No to the task</li></li></ul><li>Difficult communication situation<br /><ul><li>Dealing with Unhappy Customers
  20. 20. Delivering Bad News
  21. 21. Communicating in a Crisis
  22. 22. Conflict Resolution
  23. 23. Dealing with Unfair Criticism</li></li></ul><li>Understanding others better<br /><ul><li>Perceptual Positions
  24. 24. The Betari Box
  25. 25. Empathy at Work </li></li></ul><li>Presentation<br />How Good Are Your Presentation Skills<br />Speaking to an Audience<br />Better Public Speaking and Presentation<br />
  26. 26. Communicating in person<br />Making a Great First Impression<br />Body Language<br />Developing “Character”<br />Active Listening<br />Empathic Listening<br />Thinking On Your Feet <br />
  27. 27. FEEDBACK<br />Giving and Receiving Feedback<br />360° Feedback<br />Managing Complaints and Feedback <br />
  28. 28. Communicating in writing<br />Effective writing is one of the must critical for any professional.Many people find it difficult to express their ideas on paper.<br />Curriculum vitae writing tips:<br /> Curriculum vitae should be simple.It must be concise and easy to read.Curriculum vitae must be tailored to what the reader is looking for.<br />
  29. 29. References letters:<br />When writing a reference letter never include any negative criticism .If you have nothing good to say about a person it is better to say nothing at all ,and simply decline to write a reference letter.<br />Think before you write.<br />Provide the information which is required by the reader.<br />Keep paragraph short.<br />
  30. 30. Cross culture communication<br />It is to establish and understand how people from different cultures communicate with each other.<br />
  31. 31. Reasons for cross culture communication:<br />Differences in background can be a diffirent communication barrier to overcome.Your ability to foster successful communication between people of differing cultures will give your success in business and in your career.<br />
  32. 32. Meeting:<br />An act or process of coming together as an assembly for a common purpose.<br />A meeting is a gathering two or more people that has been convened for the purpose of achieving a common goal through verbal interaction.<br />
  33. 33. Types of Meeting<br />Status meeting:<br />Generally,which are about reporting by one way communication.<br />Management meeting:<br />A meeting among manager.<br />Board meeting:<br />A meeting of the board of director of an organization.<br />
  34. 34. .<br />Thank you<br />

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