The document discusses the importance of communication and communication skills. It defines communication skills as the abilities used to give and receive information effectively. There are two main types of communication: verbal communication involving language, and non-verbal communication involving body language. Effective communication skills include active listening, understanding body language and communication styles, encouraging conversation, maintaining a positive attitude, and showing empathy and respect.

2. Why do we need to
Communicate ?

3. Needs Of Communication:
 Physical Needs
 Identity Needs
 Social Needs
 Practical Goals

4. What are Communication
Skills?

5. Communication Skills:
Communication skills are the abilities, you use
when giving and receiving different kinds of
information in an effective and efficient
manner.

6. Voice Modulation:
 Pitch
 Pace
 Pause

7. Types of Communication
Skills
There are two types of Communication:
 Verbal
 Non-Verbal

8. Verbal Communication:
Verbal communication is about
language, both written and spoken. In
general, verbal communication refers to
our use of words.

9. Non-Verbal
Communication
Nonverbal communication is the transfer
of information through the use of body
language including eye contact, facial
expressions, gestures and more.

10. Activity :
Draw & Guess

11. Verbal & Non-Verbal
Communication

12. Communication Styles
 Passive: Passive communicators are quieter and don’t
always express their true feelings. They can act indifferent or
agreeable, depending on the situation, in order to keep the
peace and not rock the boat.
 Aggressive: Aggressive communicators are the opposite
of passive communicators, and often express their emotions
freely without any consideration for others. They can be
intimidating or abusive in their interactions with others.
 Passive-aggressive: Passive-aggressive
communicators strive to appear aloof, even when they are
actually upset or annoyed. It is subtly evident that they are
angry, but because they tend to avoid confrontation, it can be
unclear what they are truly thinking.
 Assertive: Assertive communicators are considerate and
express themselves in a clear and direct manner. They are
respectful in their interactions with others.

14. Active Listening
is designed to encourage
respect and understanding. You are
gaining information and perspective. You
add nothing by attacking the speaker or
otherwise putting her down. Be candid,
open and honest in your response.
Assert your opinions respectfully. Treat
the other person in a way that you think
they would want to be treated.

15. Body Language
is the range of non-verbal
signals that you use to communicate
your feelings and intentions. These
include your posture, facial expressions,
and hand gestures. Your ability to
understand and interpret body language
can help you to pick up on unspoken
issues or negative feelings in others.

16. Some Body Languages

17. Awareness of other’s
Emotions

18. Encouraging Talk
Silence is a good approach to
use to encourage a person to talk more
when your verbal attempts are not
working. When you are skillful, silence
can convey concern and interest on your
part. It can encourage the person you're
talking with to talk, to go beyond yes or
no answers, and it can also keep you
from having to take sides in a conflict.

19. Maintain a
Positive Attitude
& a Smile

21. Points to be considered
during Communication
 Empathize
 Respect
 Limitations

22. Communication Skills:
 Active Listening
 Body Language
 Awareness of Communication Styles
 Awareness of other’s Emotions
 Encouraging Talk
 Maintain Positive Attitude & a Smile
 Confidential Talk
 Empathize/Respect/Limitations

23. Do’s & Don’t s
 Be Specific
 Modulate your voice levels
 Don’t Interrupt
 Listen to others
 Make Eye Contact
 Be Courteous
 Give time to speak
 Talk Appropriate
 Don’t go mad over Criticism