This document discusses communication skills and provides information on developing effective communication. It defines communication as the means through which people interact and explains that the purpose is to convey beliefs, ideas, and thoughts clearly. The document emphasizes that communication is vital for organizations to function properly and stresses the importance of communication skills, including listening, speaking, reading, and writing. It provides tips on improving communication skills such as focusing attention, avoiding assumptions, and reading with concentration.

1. COMMUNICATION SKILLS

8. COMMUNICATION SKILLS

9. LEARNING OBJECTIVES
TO UNDERSTAND THE MEANING,PURPOSE
AND IMPORTANCE OF COMMUNICATION.
TO DEVELOP A BETTER UNDERSTANDING OF
BASIC COMMUNICATION SKILLS.
TO FORMULATE MEANS TOWARDS ENHANCING
THEIR COMMUNICATION SKILLS.

10. MEANING OF COMMUNICATION
THE MEANS THROUGH WHICH PEOPLE
INTERACT WITH EACH OTHER.

11. PURPOSE OF COMMUNICATION
TO CONVEY ONE'S BELIEFS, IDEAS,
THOUGHTS, OR NEEDS WITH CLARITY.

12. PROCESS OF COMMUNICATION

13. Organizations are totally reliant on communication.
Without communication, organizations would not function.
If communication is diminished or hampered, the entire
organization suffers.
When communication is thorough, accurate, and timely, the
organization tends to be vibrant and effective.
Communication is central to the entire management process for
four primary reasons:
IMPORTANCE OF COMMUNICATION

14. IMPORTANCE OF COMMUNICATION
AS VITAL AS BLOOD IN THE HUMAN SYSTEM.
ANY BLOCKAGE IN THE FLOW LEADS TO ILL
HEALTH OF THE ORGANIZATION

15. IMPORTANCE OF COMMUNICATION
COMMUNICATION IS REALLY ALL ANYONE
EVER GETS PAID FOR ULTIMATELY….AND IF
YOU CAN’T EFFECTIVELY COMMUNICATE…YOU
WILL PAY…..NOT GET PAID.
80% OF THE PROBLEMS AT WORKPLACE ARE
COMMUNICATION RELATED.

16. IMPORTANCE OF COMMUNICATION

17. EFFECTIVE COMMUNICATION

18. BASIC COMMUNICATION SKILLS

19. COMMUNICATION SKILLS

22. COMMUNICATION SKILLS
ACTIVITY TIME

23. EFFECTIVE LISTENING SKILLS
82% OF PEOPLE PREFER TO TALK TO GREAT
LISTENERS, NOT GREAT SPEAKERS

24. Tell me how you went about…?’ (open)
‘How did you prepare?’ (open – secondary)
‘What was your starting point?’ (probe)
‘So, what happened next?’ (probe)
‘Who else was involved?’ (probe)
‘And how did they respond?’ (probe)
‘What were your thoughts at that stage?’
(probe)
EFFECTIVE LISTENING SKILLS

25. ‘What were the main outcomes?’ (probe)
‘So, that took a total of six weeks?’
(closed – clarifying)
‘Was it your idea or someone else’s?’
(closed – clarifying)
‘And the patient made a full recovery?’
(closed – clarifying)
‘So, let me see if I’ve followed you…’
(checking – summary)
EFFECTIVE LISTENING SKILLS

26. EFFECTIVE LISTENING SKILLS
FACE THE SPEAKER.
BE ATTENTIVE, YET RELAXED.
FOCUS ATTENTION ON HIS WORDS/IDEAS.
MAINTAIN EYE CONTACT.
DON’T START ASSUMING.

27. EFFECTIVE LISTENING SKILLS
DON’T IMPOSE YOUR “SOLUTIONS”.
EVALUATE THE CONTENT, NOT THE PERSON.
KEEP AN OPEN MIND, RECEPTIVENESS
CONTROL YOUR EMOTIONS.
BE AWARE OF POTENTIAL BARRIERS.

28. SPEAKING SKILLS
USE IT OR LOSE IT

29. EFFECTIVE SPEAKING SKILLS

30. SPEAKING
INSPIRING WHILE INFORMING

31. EFFECTIVE SPEAKING SKILLS
ONE SENTENCE CAN MAKE A BIG
DIFFERENCE…..

32. EFFECTIVE SPEAKING SKILLS
THE GIFTING TECHNIQUE

33. EFFECTIVE SPEAKING SKILLS

34. EFFECTIVE SPEAKING SKILLS

35. COMMUNICATION SKILLS
ACTIVITY TIME

36. READING SKILLS
IT’S THE GOOD READER THAT MAKES
THE GOOD BOOK. - RW EMERSON.
GOOD READING IS LISTENING IN ACTION
GIVING TIME AND THOUGHTFUL ACTION.

37. EFFECTIVE READING SKILLS
FROM BEGINNING TILL END.
READ WITH CONCENTRATION.
MOVE EYES LEFT TO RIGHT HORIZONTALLY
AVOID MULTITASKING.
DON’T JUMP TO CONCLUSIONS.
READ BETWEEN THE LINES.

38. WRITING SKILLS

39. WRITING SKILLS
THE MARRIAGE PROPOSAL
I am one young gentleman living only with
Myself in Patna. I am seeing ur advertisement
For marriage purpose in the daily newspaper.
So I decided to press myself on you and Iam
Hoping you will make the marriage with me.

40. WRITING SKILLS
THE MARRIAGE PROPOSAL
I am the son of my mother an father of
Agricultural family. I have no sister and no
Brother also. I become big in Patna only. Iam
Nice and big, six foot tall and six inches long.
My body is filled with hardness why because
I am working hardly. I am playing also hardly.
Especially I am liking the cricket.

41. WRITING SKILLS
THE MARRIAGE PROPOSAL
I am a good batter and also I am fast baller.
Whenever I am coming running for the balling,
All batters are running everywhere because
They are afraiding my balls. My balls are bouncing
Too much high. That is very danger for them.

42. EFFECTIVE WRITING SKILLS
OBJECTIVE.
ORDER.
STYLE.
WORD SELECTION.
TONE.

43. EFFECTIVE WRITING SKILLS
REMEMBER THE STORY OF THE BLIND BEGGAR

44. A GLANCE AT BODY LANGUAGE ASPECTS

45. IMPROVE YOUR GENERAL KNOWLEDGE
IMPROVE LANGUAGE.
IMPROVE PRONUNCIATION.
WORK ON VOICE MODULATION.
WORK ON BODY LANGUAGE.
DEVELOP HABIT OF READING
LISTEN MORE
INTERACT WITH QUALITATIVE PEOPLE.
IMPROVE YOUR FRIEND CIRCLE.
HOW DO I IMPROVE MY
COMMUNICATION SKILLS

46.  IMPROVE ON YOU TOPIC OF DISCUSSION,
 PRACTICE MEDITATION & GOOD THOUGHTS.
 THINK AND THEN SPEAK.
 DO NOT SPEAK TOO FAST.
 USE SIMPLE VOCABULARY.
 DO NOT SPEAK ONLY TO IMPRESS SOMEONE,
SPEAK SENSE.
 LOOK PRESENTABLE AND CONFIDENT
HOW DO I IMPROVE MY
COMMUNICATION SKILLS

47. A QUICK RECAP
COMMUNICATION – MEANING & PURPOSE.
COMMUNICATION – PROCESS & IMPORTANCE.
UNDERSTANDING EFFECTIVE COMMUNICATION.
ENHANCING BASIC COMMUNICATION SKILLS
HOW TO IMPROVE COMMUNICATION SKILLS