Evan Wong Chau Fui is a 26-year-old Malaysian citizen seeking a position in hotel management. He has over 10 years of experience in guest services and front office management at luxury hotels in Malaysia and Dubai. Evan has a certificate in hotel management and has received additional training through Shangri-La's hotel management programs. He is skilled in customer service, revenue management, training, and emergency response. Evan aims to utilize his leadership skills and experience to deliver excellent service and maximize guest satisfaction.

1. RESUME OF EVAN WONG CHAU FUI
Personal Details
Address : P.O.BOX 81877, Dubai
Date of Birth : 03rd DEC 1987
Age : 26 YEARS OLD
NRIC No. : 871203 – 49 –6071
Passport No : H26452824
Marital Status : SINGLE
Nationality : MALAYSIAN Chinese
Race : BUDDHA
E – Mail Address : evan_fui11@yahoo.com
Contact No. : +6016-8809981 / +971508580168 (Mobile)
Self-Description
I am a team player, self – motivated, fast learner and independent person. An ardent and
intuitive person, able to inject enthusiasm, exposure and experience to team mates and
colleagues. I love challenges as it helps to develop my professional skills (multi-skilling)
& for me to gain more experience. I also am willing to learn new skills, efficient and
attentive to details. I have good organizational, interpersonal and communicational skills
and result oriented.
Skills

2. - Creative, Adaptive, Dynamic and customer orientated
- Excellent interpersonal skills with a strong background on supervisory &
influencing knowledge
- Excellent guest service skills
- A strong foundation in people management
- Familiar in Fedelio/ Infrasys & Opera system
- Result oriented
Educational Background
College : Asian Tourism Institute
Duration : 2005-2006
Achievements : Graduated (Certificate of Hotel Management)
School : S.M.K. TANDEK
Duration : 2002-2005
Achievements : SPM
PMR
School : KIAN KOK MIDDLE SCHOOL
Duration : 2000-2002
Achievements : (move to SMK Tandek)
School : S.R.K. KOI MING
Duration : 1994-1999
Achievements : UPSR
Summary of Skills
Language Reading Writing Speaking Listening
Bahasa Malaysia Good Good Good Good
English Good Good Good Good
Chinese Good Good Good Good
Computer Skills : MS Word, Excel, PowerPoint, Fidelio ,Opera
-Continued

3. Working Experience
Company : Traders Hotel,Dubai
Position : Guest Service Manager (Front Office)
Period : June 2012 – July 2014
· Overseeing Front Office Operation + Club lounge
· Emergency handling, Leads in case of fire or any emergency situation
· Scheduling staff roster
· Provides Supervision, direction and leadership to staff
· Forecasting and Maximize revenue by up-selling on rooms at all opportunities
· Maximize revenue of minor operating Department
· Assisting Director of room in managing and planning
· Does Night Audit
· Training plan
· Ensure maximum safety of the guest and employees
· Planning on duty roster.
· Securing feedback from guest for improvement
· Handles guest complaint
· Conduct training to staff
· Customer Loyalty Program
Company : Shangri-La’s Rasa Ria Resort
Position : Duty Manager
Period : January 2010 – June 2012
 Overseeing front office operation
 Provides Supervision, direction and leadership to staff
 Maximize revenue by up-selling on rooms at all opportunities
 Ensure maximum safety of the guest and employees
 Ensure smooth reception of guests
 Assisting and planning of duty roster.
 Securing feedback from guest for improvement
 Meet specific guest (VIP) on arriving to ensure their request are carried out
 Does Night Audit
 Handles guest complaint
 Leads in handling cases of fire or any emergency situation
 Conduct training to staff
 Customer Loyalty
Company : Shangri-La’s Rasa Ria Resort
Position : Front office Service Leader (Back Office Support Team)
Period : October 2009- December 2009
Job Duties / Achievements :

4.  Ensures all interactions with guests are handled professionally and with care
adhering to hotel’s policies and procedures.
 Prepares current and next day arrivals and departures.
 Performs check-ins and check-outs and cashiering efficiently.
 Handles Group master billing
 Rooms blocking for the arrivals rooms
 Handles all guests’s request for enquires promptly and efficiently.
 Handling Guest recognition programme & Guest preferences.
 Prints shift reports.
Company : Shangri-La’s Rasa Ria Resort
Position : Front office Service Leader (Reception)
Period : October 2008- October 2009
Job Duties / Achievements :
 Ensures all interactions with guests are handled professionally and with care
adhering to hotel’s policies and procedures.
 Conduct training to staff
 Ensure front desk staff achieve training hour.
 Organize front desk operation.
 Handles group master bill.
 Ensure staff delighting customers each and every time
Company : Shangri-La’s Rasa Ria Resort
Position : Front Desk (Receptionist)
Period : August 2006– October2008
Job Duties / Achievements :
 Knowledge of the operational systems at Front Office.
 Knowledge of Shangri La’s standard operating policies and procedures.
 Knowledge of Shangri La’s programmes e.g Golden Circle, FFP, Guest history.
 Ensures all interactions with guests are handled professionally and with care
adhering to hotel policies and procedures.
 Prepares group arrivals and departure.
 Prepares Welcome Folder.
 Performs check in and checkout efficiently.
 Performs cashiering functions efficiently.
 Handle all guest requests or enquires promptly and efficiently.
 Monitor Interface Lost Postings regularly.
 Prints shift report
Company : Shangri-La’s Rasa Ria Resort
Position : Concierge
Period : Feb 2006 – July 2006
Job Duties / Achievements:

5.  Ensuring safe custody of luggage and arranging ground transfers, taxies,
limousines, coaches and private hire of yacht for guests
 Handling local and overseas mail and courier services for guests
 Arranging and recommending conventional & customized sightseeing tours and
attractions
 Making onward hotel/entertainment reservations
 Arranging flowers delivery
 Key role in ensuring that guests have a warm and comforting stay
 Receiving & assisting guests with baggage
 Delivering newspapers and express check-out billing to guest rooms
 Delivering messages and guest baskets/amenities/faxes to guest rooms
 Performing additional duties as the need arises
Training Programmed Attended
- Certificate of hotel management programmed
1st January 2005 until 30 June 2005 (JPSM)
- Shangri-La’s Care 1, 2, 3 & 4 (Customer care programmed by Shangri-La’s)
- Cross Training at Housekeeping Department
- Cross Training at Fire Life safety department
- Cross Training at Security Department
- Certificate of Front Office Operation (Shangri-la Academy China)
23 November until 22December 2009
-Shangri-la Academy – Strategic Front Office Management (SFOM)
19jan2011 till 25jan2011
- Shangri-la Explorer 2011 (6 month training Program at Shangri-la Mactan Resort &
Spa, Philippines)
ACHIEVEMENT
No 1 among all the Traders Hotel in PM score in 2012
Awarded as Customer Delight team
Awarded as Premier Club membership as a commitment in consistently
General : Being an active “Customer Delight Team” member for the past 3 years
Reference
Name : Mr Clavin Leow
Position : Director of Rooms
Address : Shangri-La’s Chengdu, China
Contact No. : +6586552709
Name : Mr Tamer Kheder
Position : Director Of Room
Address : Traders Hotels,Dubai
Contact No. : +971 4265 9888

6. Name : Ms Ghislane Le
Position : Director of Rooms
Address : Shangri-La’s Mactan resort and Spa.
Contact No. : +639176248329

7. Name : Ms Ghislane Le
Position : Director of Rooms
Address : Shangri-La’s Mactan resort and Spa.
Contact No. : +639176248329