1. Ehab Gamil Mohamed Zaher
Dubai, UAE
T: 00971-502517014
E: HobaBeboo3@gmail.com
Objective  Extremely talented Front Desk supervisor with more than 10
years’ experience in providing quality guest service within the
guidelines specified by the hotel management; overseeing all
Front Office operations, (Front Desk, PBX, Concierge, Bell, Door,
and Valet Services); setting and maintaining high level of guest
service; providing support for the line staff; providing training,
coaching, counseling, and disciplining of all the front office shift
employees.
Summary  Great ability to communicate effectively in English both oral and
written form.
 Excellent interpersonal skills to deal effectively with all business
contacts.
 Exceptional ability to maintain a professional, neat and well-
groomed appearance adhering to standards.
 Uncommon ability to work varied shifts to include weekends and
holidays.
 Solid experience in developing, implementing and
evaluating guest service standards.
 Strong technical knowledge of property management systems.
 In-depth knowledge of PC software (Microsoft Office).
 Excellent organizational skills to function effectively under
time constraints, within established deadlines.
 Uncommon ability to give attention to detail.
 Remarkable and effective listening abilities and strong judgment
skills.
 Strong ability to maintain physical stamina and proper
mental attitude to deal effectively with owners, guests,
management, employees, and outside contacts while working
under pressure and meeting deadlines.
 Great ability to work indoors, with frequent cold or
warm temperatures.
Experience Front Office Supervisor,CassellsAl Barsha Hotel
Dubai, UAE — October 2010- September2013
Responsibilities
 Oversee and supervise all duties performed by all Front Office
employees.

2.  Coach, counsel and discipline employees when necessary,
using proper documentation and proper techniques.
 Ensure that all Front Office employees complete their essential
duties before their departure.
 Ensure that all Front Office employees are posted at their
stations at posted time.
 Assist with all sick calls or tardiness by finding proper
coverage, report to work and stay until proper coverage can be
found.
 Assist with any scheduled shift problems on the night audit
shifts.
 Accountable for the proper training and daily monitoring of all
service levels provided by employees to guests and other
fellow employees.
 Monitor and maintain proper Front Office operational supplies.
 Accountable for meeting and coming in under payroll and
expense budgets.
 Accountable for maintaining and monitoring that all employees
follow proper cash handling procedures.
 Ensure proper inventory controls, working with Sales and
Reservations to ensure maximum selling potential and house
balance.
 Ensure accuracy of groups, rooming lists, billing, amenities,
arrivals, etc.
 Maintain cleanliness and organization of back office, front desk,
and front desk closet.
Front office ShiftLeader, CassellsGhantootHotel & Resort
Dubai, UAE — December2006- October 2010
Responsibilities
 Represent the brand to the Guest throughout all stages of the
Guest’s stay providing a consistent high quality of personalized
service, and serve as the Guest’s liaison for both hotel and non-
hotel services.
 Responding to Guests’ requests and concerns in a personal,
prompt, and courteous manner with the ability to think “outside the
box”.
 Supervising all contributing Colleagues who provide services to
ensure that the appropriate service levels are provided and
achieved at all times
Receptionist,CassellsGhantootHotel & resort
Abu Dubai, UAE — June 2005-December 2006
Responsibilities
 Greeted, registered, and assigned rooms to guests.
 Verified customers' credit, and established how the customer will
pay for the accommodation.
 Kept records of room availability and guests' accounts, manually
or using computers.
 Computed bills, collected payments, and made change for guests.

3.  Performed simple bookkeeping activities, such as balancing cash
accounts.
 Issued room keys and escorted instructions to bellhops.
 Reviewed accounts and charges with guests during the checkout
process.
 Posted charges, such as those for rooms, food, liquor, or
telephone calls, to ledgers manually or by using computers.
 Transmitted and received messages, using telephones or
telephone switchboards.
 Contacted housekeeping or maintenance staff when guests report
problems.
F & B Waiter,Conrad Hotel & Resort
Hurghada A.R.E — May 2002- November2002
 Provide friendly, professional and efficient F&B Service and to all
guests ensuring maximum guest satisfaction in a manner
consistent with Conrad Hotel & Resort standards.
 Maintain efficient workflow by adhering to the Sequence of Service
and all timeframes and standards detailed in relevant SOPs in the
F&B Standards Manual.
Education British International Institute
Mansoura , 2000 - 2002
Skills & Abilities  Strong character, focused & excellent business etiquette A flexible
“ can do” attitude, good team player, exude an air of calm under
pressure
 Dynamic, friendly, customers service oriented, perfectionist
attitude
 Develop and maintain high level professional relationship
 Strong customer orientation and systematic approach to problem
solving
 Experience in working effectively in a multicultural environment
 Build strong relationship – foster trust and co – operation among
co-workers, customers and suppliers
 Provide huge potential of self-development and growth within a
fast expanding multi-cultural organization
 Customers caring attitude and approach
 Ability to handle a multicultural clientele in a professional manner
Positive outlook and enjoy working with a premium product
with dedication
 MS Office (Word, Excel, PowerPoint)
• Concept Standards
• Service Procedures
• Logbook Systems
• Reports
• Special/Sample promotions

4. Languages • Arabic – Mother Tongue
• English – Fluent (Read, Write & Speak)
Courses • Supervisor Skills Program with Certification of Achievement
Personal Information • Date Of Birth: April 4, 1983
• Nationality: Egyptian
References • Available upon request