1. Sachin Kumar
Mangal Prabha society, Flat No.63, Ravet,pune-Maharashtra
M- 9146925578
E mail – sachinjayp@gmail.com
Career Objective
Focused towards Hospitality Industry to serve and implement automated way of operations. Aiming a
career with leading corporate hospitality chains with committed & dedicated people, to work in the
most challenging position with an organization that provides ample opportunities to learn and to
contribute.
Précis
Ø Competent professional offering more than 09 years rich experience in entire front office
operations, Revenue Management, Guest relation management, Banqueting, team building &
motivation, accounting, administration, Sales and marketing.
Ø Daily review on SALT (Satisfaction and loyalty tracking) for the guest.
Ø Oversee revenue management and distribution strategy of the hotel and manage day to day yield
operations.
Ø Daily pick up analysis, strategy adjustments and reporting.
Ø Regularly check the input and quality of data (Segmentation, STR (Smith travel report), and
Travelclick).
Ø Evaluate performance of distribution channels and contracted rates.
Ø Analyze over all monthly segments performance and provide summary report with
recommendations to improve long term strategies.
Ø Prepare outline for and support the annual revenue budget process.
Ø Proven track record of developing procedures, service standards and operational policies, planning
& implementing effective control measures to improve efficiency and accuracy.
Ø Effective leadership and team building skills that provide high energy level and team spirit in the
employees.
Ø Pivotal in enhancing organizational effectiveness, image and revenues via customer and market-
focused strategies by achieving continuous improvement of customer service, product quality and
operational systems through empowerment & teamwork.
Ø Distinction of managing overall activities related to guest satisfaction through continuous guests
feedback analysis and conducting review meets on day to day basis.
Qualification
Ø Pursing MBA in Marketing from Symbiosis College Pune.
Ø B.Sc.in Hospitality and Hotel Administration from IHM Gwalior affiliated by National council of Hotel
Management and Catering Technology ,New Delhi, Pusa and Joined Degree from IGNOU.

2. Work Experience
Ø Presently working as a Front office Manager in Double Tree by Hilton, Pune from Dec 2015 till
date.
Reports to : General Manager
a) Operating 115 rooms
b) 3 Spices -24 hrs multi cuisine restaurant.
c) Miyuki-A savour authentic Japanese specialty restaurant.
d) Level 12-A roof top restaurant.
e) Alfresco-A open air restaurant.
f) O2 banquet halls
g) Spa & Gymnasium
h) Travel desk & concierge
i) Swimming pool.
Ø Worked as a Operation Manager in Orchid Hotel, A five star hotel in Pune from October 2015 till
December-2015
Reports to : General Manager
j) Operating 350 rooms
k) Boulevard -24 hrs multi cuisine restaurant.
l) Atrium-24 hrs multi cuisine restaurant.
m) Gardenia-A barbeque restaurant.
n) Merlins-A karaoke bar restaurant.
o) 12 banquet halls
p) One lawn of 22,000/-sq.ft
q) Another lawn of 46,000/0 sq.ft
r) Spa & Gymnasium
s) Travel desk & concierge
t) Swimming pool.
Ø Worked as a Front office Manager in Orchid Hotel, A five star hotel in Pune from April 2012 till
September-2015
Reports to : General Manager
u) Operating 350 rooms
v) Boulevard -24 hrs multi cuisine restaurant.
w) Atrium-24 hrs multi cuisine restaurant.
x) Gardenia-A barbeque restaurant.
y) Merlins-A karaoke bar restaurant.

3. z) 12 banquet halls
aa) One lawn of 22,000/-sq.ft
bb) Another lawn of 46,000/0 sq.ft
cc) Spa & Gymnasium
dd) Travel desk & concierge
ee) Swimming pool.
Duties and responsibilities:
 Proficient in preparing effective standard operating procedure (SOP’s) to drive performance-
improvement and for enhancing organizational results.
 Deftly managing complete recruitment life-cycle for sourcing the best talent from diverse
sources to ensure effective working; also analyzing training needs and accordingly arranging
training sessions for new/existing staff on technical and functional aspects to keep their skill
levels up to date.
 To participate in the formulation of the Annual Marketing Plan and implement with each work
place manager and Sales & Marketing Department.
 Effective sales and promotional activities to maximize revenues.
 To implement a consistent guest recognition programs and maintain a relevant guest database.
 To allocate employees over the Division based on established business levels for that day. To
assign responsibilities to subordinates and to check their performance daily.
 Competently maintaining highest standards of customer service giving preference to their
satisfaction & promptly resolving their problems & concerns for referral & repeat business.
 To prepare revenue analysis reports to study the budget compliance, market vs. source mix,
nationality proportions, occupancy trends ,business mix & accurate forecasting in order to
devise appropriate business plan & apply them in real time for assisting the General Manager in
strategy planning for the entire hotel.
 To plan and execute the activities of Front office sections to ensure adherence to the standard,
policies and procedures of the hotel.
 Ensure compliance on guest feedback, trip advisors reviews, OTA’S review and guest revert.
 Ensure guest satisfaction is met and consistently strive for excellence as per the hotel service
standard.
 Liaise with relevant authorities to ensure that all regulations and requirements are complied
with.
 Discuss short term selling strategy for hotel and in the central reservations system and revenue
management system. Includes rates to sell as well as overbooking levels.
 Monitor competitor’s rates using rate shopping tool.
 Review hotel pricing structure.
 Review booking trends through various sales channels (weekly).
 Detailed market segment analysis (Monthly).
 Online travel agents promotions and management to grow market share.
 Relationship building with key OTA partners.
 Recommendation on GDS marketing on four major channels.
 Recommendation to grow consortia/RFP’S/Non-negotiated GDS business.

4.  Yield management to increase average length of stay for the hotel.
 Maintains positive guest and colleague interactions with good working relationship.
 Ensure all front office employees deliver the brand promise and provide courteous ,
professional and exceptional guest services at all times.
 Maintains manager's report, MIS report, Month End report, Duty rota and Department Budget.
 Coordinating with sales department and RSO Managers to get current updates about future
business.
 Maintaining CRS booking updates, keep on changing rates and packages as per the current
business nature.
 Visiting corporate companies for future tie up.
 Resolving any difficult situation that may arise in daily operation.
 Dealing with the travel agencies with regards to booking, cancellations, contracts and city
ledgers.
 Ability to build and maintain good customer oriented relations.
 Assists in greeting and checking-in VIP and long stay guest.
 Worked as a Front Office Manager in VITS - Luxury Business Hotel ,A four star hotel in Pune a 208
rooms property from 01st
April 2011 till 31st
March 2012
Reports to: General Manager
a) Operating 208 rooms.
b) Atrium-24 hrs multi cuisine restaurant.
c) Merlins-A karaoke bar restaurant.
d) 06 banquet halls
e) One lawn of 22,000/-sq.ft
f) Spa & Gymnasium
g) Travel desk & concierge
h) Swimming pool.
 Worked as a Asst. Front Office Manager in VITS - Luxury Business Hotel ,A four star hotel in Pune
a 208 rooms property from 01st
July 2010 till 31st
March 2011.
Reports to: General Manager
a) Operating 208 rooms.
b) Atrium-24 hrs multi cuisine restaurant.
c) Merlins-A karaoke bar restaurant.
d) 06 banquet halls
e) One lawn of 22,000/-sq.ft
f) Spa & Gymnasium
g) Travel desk & concierge
h) Swimming pool.

5.  Worked as Front Office Executive in VITS - Luxury Business Hotel ,A four Star hotel in Pune, A 208
rooms property from 06th
Oct-2008 year till 30th
June-2010.
Reports to: General Manager
a) Operating 208 rooms.
b) Atrium-24 hrs multi cuisine restaurant.
c) Merlins-A karaoke bar restaurant.
d) 06 banquet halls
e) One lawn of 22,000/-sq.ft
f) Spa & Gymnasium
g) Travel desk & concierge
h) Swimming pool.
 Worked with Hotel Jaypee Palace Agra as Front Office Assistant, A five star deluxe hotel in Agra,
from 05th
May 2006 – 30th
September 2008.
Reports to: Duty Manager
a) Operating 350 rooms.
b) Pavilion Cafe-24 hrs multi cuisine restaurant.
c) Grand Buffet-A buffet restaurant.
d) C’EST Chine-A Chinese restaurant.
e) Paatra-A Indian restaurant.
f) Tapas-A lounge bar.
g) Aqua Grill-A baq-be-que restaurant.
h) The Tea Lounge
i) 05 banquet halls
j) One lawn of 50,000/-sq.ft
k) Spa & Gymnasium
l) Travel desk & concierge
m) Swimming pool.
n) Salon
o) International convention center of 25,000 sq.ft.
Professional Achievements
 Actively participated in IDEAS revenue management pragramme.
 15 days training session for “Xotels” on revenue management solutions, CRS, HRS, GDS and channel
distributions.
Increases OTA’S business to 40% from last year to this year-2015 for Orchid Hotel Pune.
Increases GDS business to 25% from last year to this year for Orchid Hotel Pune.
Increases Trip Advisor ranking from 87 to 38 from 210 competitor’s comparison to last year for

6. Orchid Hotel Pune.
Industrial Training
 20 weeks industrial training in “Jaypee Palace, Agra,” A five star luxury hotel with 350 rooms.
 02 weeks industrial training in “Oberoi Amarvilas, Agra,” A five star luxury hotel with 275 rooms.
Technical knowledge
 Proficient in computer operation like Windows, Ms- Office and Internet Surfing,
 PMS knowledge of Opera 4.1,Fidelio 4.1 IDS Fortune Enterprises V4.1,Tycoon and champagne.
Personal Profile
 Date of Birth : 12/01/1985.
 Language Known : English, Hindi
 Marital Status : Married

7. Orchid Hotel Pune.
Industrial Training
 20 weeks industrial training in “Jaypee Palace, Agra,” A five star luxury hotel with 350 rooms.
 02 weeks industrial training in “Oberoi Amarvilas, Agra,” A five star luxury hotel with 275 rooms.
Technical knowledge
 Proficient in computer operation like Windows, Ms- Office and Internet Surfing,
 PMS knowledge of Opera 4.1,Fidelio 4.1 IDS Fortune Enterprises V4.1,Tycoon and champagne.
Personal Profile
 Date of Birth : 12/01/1985.
 Language Known : English, Hindi
 Marital Status : Married