The document is a resume for Sachin Kumar, who has over 9 years of experience in front office operations, revenue management, and guest relations for hotels in Pune, India. Currently he is working as the Front Office Manager at DoubleTree by Hilton Pune, overseeing all front office functions. Previously he has held managerial roles at Orchid Hotel Pune and other hotels in Pune, demonstrating strong leadership and customer service skills. He is pursuing an MBA in marketing and holds qualifications in hospitality management.

1. Sachin Kumar
Mangal Prabha society, Flat No.63, Ravet,pune-Maharashtra
M- 9146925578
E mail – sachinjayp@gmail.com
Career Objective
Focused towards Hospitality Industry to serve and implement automated way of operations. Aiming a
career with leading corporate hospitality chains with committed & dedicated people, to work in the
most challenging position with an organization that provides ample opportunities to learn and to
contribute.
Précis
Ø Competent professional offering more than 09 years rich experience in entire front office
operations, Revenue Management, Guest relation management, Banqueting, team building &
motivation, accounting, administration, Sales and marketing.
Ø Daily review on SALT (Satisfaction and loyalty tracking) for the guest.
Ø Oversee revenue management and distribution strategy of the hotel and manage day to day yield
operations.
Ø Daily pick up analysis, strategy adjustments and reporting.
Ø Regularly check the input and quality of data (Segmentation, STR (Smith travel report), and
Travelclick).
Ø Evaluate performance of distribution channels and contracted rates.
Ø Analyze over all monthly segments performance and provide summary report with
recommendations to improve long term strategies.
Ø Prepare outline for and support the annual revenue budget process.
Ø Proven track record of developing procedures, service standards and operational policies, planning
& implementing effective control measures to improve efficiency and accuracy.
Ø Effective leadership and team building skills that provide high energy level and team spirit in the
employees.
Ø Pivotal in enhancing organizational effectiveness, image and revenues via customer and market-
focused strategies by achieving continuous improvement of customer service, product quality and
operational systems through empowerment & teamwork.
Ø Distinction of managing overall activities related to guest satisfaction through continuous guests
feedback analysis and conducting review meets on day to day basis.
Qualification
Ø Pursing MBA in Marketing from Symbiosis College Pune.
Ø B.Sc.in Hospitality and Hotel Administration from IHM Gwalior affiliated by National council of Hotel
Management and Catering Technology ,New Delhi, Pusa and Joined Degree from IGNOU.

2. Work Experience
Ø Presently working as a Front office Manager in Double Tree by Hilton, Pune from Dec 2015 till
date.
Reports to : General Manager
a) Operating 115 rooms
b) 3 Spices -24 hrs multi cuisine restaurant.
c) Miyuki-A savour authentic Japanese specialty restaurant.
d) Level 12-A roof top restaurant.
e) Alfresco-A open air restaurant.
f) O2 banquet halls
g) Spa & Gymnasium
h) Travel desk & concierge
i) Swimming pool.
Ø Worked as a Operation Manager in Orchid Hotel, A five star hotel in Pune from October 2015 till
December-2015
Reports to : General Manager
j) Operating 350 rooms
k) Boulevard -24 hrs multi cuisine restaurant.
l) Atrium-24 hrs multi cuisine restaurant.
m) Gardenia-A barbeque restaurant.
n) Merlins-A karaoke bar restaurant.
o) 12 banquet halls
p) One lawn of 22,000/-sq.ft
q) Another lawn of 46,000/0 sq.ft
r) Spa & Gymnasium
s) Travel desk & concierge
t) Swimming pool.
Ø Worked as a Front office Manager in Orchid Hotel, A five star hotel in Pune from April 2012 till
September-2015
Reports to : General Manager
u) Operating 350 rooms
v) Boulevard -24 hrs multi cuisine restaurant.
w) Atrium-24 hrs multi cuisine restaurant.
x) Gardenia-A barbeque restaurant.
y) Merlins-A karaoke bar restaurant.

3. z) 12 banquet halls
aa) One lawn of 22,000/-sq.ft
bb) Another lawn of 46,000/0 sq.ft
cc) Spa & Gymnasium
dd) Travel desk & concierge
ee) Swimming pool.
Duties and responsibilities:
 Proficient in preparing effective standard operating procedure (SOP’s) to drive performance-
improvement and for enhancing organizational results.
 Deftly managing complete recruitment life-cycle for sourcing the best talent from diverse
sources to ensure effective working; also analyzing training needs and accordingly arranging
training sessions for new/existing staff on technical and functional aspects to keep their skill
levels up to date.
 To participate in the formulation of the Annual Marketing Plan and implement with each work
place manager and Sales & Marketing Department.
 Effective sales and promotional activities to maximize revenues.
 To implement a consistent guest recognition programs and maintain a relevant guest database.
 To allocate employees over the Division based on established business levels for that day. To
assign responsibilities to subordinates and to check their performance daily.
 Competently maintaining highest standards of customer service giving preference to their
satisfaction & promptly resolving their problems & concerns for referral & repeat business.
 To prepare revenue analysis reports to study the budget compliance, market vs. source mix,
nationality proportions, occupancy trends ,business mix & accurate forecasting in order to
devise appropriate business plan & apply them in real time for assisting the General Manager in
strategy planning for the entire hotel.
 To plan and execute the activities of Front office sections to ensure adherence to the standard,
policies and procedures of the hotel.
 Ensure compliance on guest feedback, trip advisors reviews, OTA’S review and guest revert.
 Ensure guest satisfaction is met and consistently strive for excellence as per the hotel service
standard.
 Liaise with relevant authorities to ensure that all regulations and requirements are complied
with.
 Discuss short term selling strategy for hotel and in the central reservations system and revenue
management system. Includes rates to sell as well as overbooking levels.
 Monitor competitor’s rates using rate shopping tool.
 Review hotel pricing structure.
 Review booking trends through various sales channels (weekly).
 Detailed market segment analysis (Monthly).
 Online travel agents promotions and management to grow market share.
 Relationship building with key OTA partners.
 Recommendation on GDS marketing on four major channels.
 Recommendation to grow consortia/RFP’S/Non-negotiated GDS business.

4.  Yield management to increase average length of stay for the hotel.
 Maintains positive guest and colleague interactions with good working relationship.
 Ensure all front office employees deliver the brand promise and provide courteous ,
professional and exceptional guest services at all times.
 Maintains manager's report, MIS report, Month End report, Duty rota and Department Budget.
 Coordinating with sales department and RSO Managers to get current updates about future
business.
 Maintaining CRS booking updates, keep on changing rates and packages as per the current
business nature.
 Visiting corporate companies for future tie up.
 Resolving any difficult situation that may arise in daily operation.
 Dealing with the travel agencies with regards to booking, cancellations, contracts and city
ledgers.
 Ability to build and maintain good customer oriented relations.
 Assists in greeting and checking-in VIP and long stay guest.
 Worked as a Front Office Manager in VITS - Luxury Business Hotel ,A four star hotel in Pune a 208
rooms property from 01st
April 2011 till 31st
March 2012
Reports to: General Manager
a) Operating 208 rooms.
b) Atrium-24 hrs multi cuisine restaurant.
c) Merlins-A karaoke bar restaurant.
d) 06 banquet halls
e) One lawn of 22,000/-sq.ft
f) Spa & Gymnasium
g) Travel desk & concierge
h) Swimming pool.
 Worked as a Asst. Front Office Manager in VITS - Luxury Business Hotel ,A four star hotel in Pune
a 208 rooms property from 01st
July 2010 till 31st
March 2011.
Reports to: General Manager
a) Operating 208 rooms.
b) Atrium-24 hrs multi cuisine restaurant.
c) Merlins-A karaoke bar restaurant.
d) 06 banquet halls
e) One lawn of 22,000/-sq.ft
f) Spa & Gymnasium
g) Travel desk & concierge
h) Swimming pool.

5.  Worked as Front Office Executive in VITS - Luxury Business Hotel ,A four Star hotel in Pune, A 208
rooms property from 06th
Oct-2008 year till 30th
June-2010.
Reports to: General Manager
a) Operating 208 rooms.
b) Atrium-24 hrs multi cuisine restaurant.
c) Merlins-A karaoke bar restaurant.
d) 06 banquet halls
e) One lawn of 22,000/-sq.ft
f) Spa & Gymnasium
g) Travel desk & concierge
h) Swimming pool.
 Worked with Hotel Jaypee Palace Agra as Front Office Assistant, A five star deluxe hotel in Agra,
from 05th
May 2006 – 30th
September 2008.
Reports to: Duty Manager
a) Operating 350 rooms.
b) Pavilion Cafe-24 hrs multi cuisine restaurant.
c) Grand Buffet-A buffet restaurant.
d) C’EST Chine-A Chinese restaurant.
e) Paatra-A Indian restaurant.
f) Tapas-A lounge bar.
g) Aqua Grill-A baq-be-que restaurant.
h) The Tea Lounge
i) 05 banquet halls
j) One lawn of 50,000/-sq.ft
k) Spa & Gymnasium
l) Travel desk & concierge
m) Swimming pool.
n) Salon
o) International convention center of 25,000 sq.ft.
Professional Achievements
 Actively participated in IDEAS revenue management pragramme.
 15 days training session for “Xotels” on revenue management solutions, CRS, HRS, GDS and channel
distributions.
Increases OTA’S business to 40% from last year to this year-2015 for Orchid Hotel Pune.
Increases GDS business to 25% from last year to this year for Orchid Hotel Pune.
Increases Trip Advisor ranking from 87 to 38 from 210 competitor’s comparison to last year for

6. Orchid Hotel Pune.
Industrial Training
 20 weeks industrial training in “Jaypee Palace, Agra,” A five star luxury hotel with 350 rooms.
 02 weeks industrial training in “Oberoi Amarvilas, Agra,” A five star luxury hotel with 275 rooms.
Technical knowledge
 Proficient in computer operation like Windows, Ms- Office and Internet Surfing,
 PMS knowledge of Opera 4.1,Fidelio 4.1 IDS Fortune Enterprises V4.1,Tycoon and champagne.
Personal Profile
 Date of Birth : 12/01/1985.
 Language Known : English, Hindi
 Marital Status : Married

7. Orchid Hotel Pune.
Industrial Training
 20 weeks industrial training in “Jaypee Palace, Agra,” A five star luxury hotel with 350 rooms.
 02 weeks industrial training in “Oberoi Amarvilas, Agra,” A five star luxury hotel with 275 rooms.
Technical knowledge
 Proficient in computer operation like Windows, Ms- Office and Internet Surfing,
 PMS knowledge of Opera 4.1,Fidelio 4.1 IDS Fortune Enterprises V4.1,Tycoon and champagne.
Personal Profile
 Date of Birth : 12/01/1985.
 Language Known : English, Hindi
 Marital Status : Married