Willson Bhol is seeking a position in front office operations, payment management, or guest handling management. He has over 8 years of experience in front office operations and guest relations. Currently, he works as the Front Office Supervisor at Al Madina Suites hotel in Doha, Qatar, where he has been employed since July 2011. Prior to this role, he held front office positions at hotels in Mumbai, India, demonstrating strong skills in customer service, revenue management, and operations.

1. WILLSON BHOL
Mobile No: +974 70230147 / +974 55591136
Email : willson.bhol@gmail.com
Skype : willson.bhol
OBJECTIVE
An immense readiness to accept any challenge for the excellence of the Hospitality industry
and to work for the set team goals and to contribute my best experiences, skills, capabilities,
Education backgrounds eventually grow with the company successfully.
I am seeking assignments in Front office Operations, Payment Management and Guest-
Handling Management.
PROFILE SUMMARY
 Currently associated with “Al Madina Suites hotel”, Doha-Qatar since 1st July 2011 to
till date as Front Office Supervisor.
 A dynamic professional with overall 8 years of experience in Front Office Operations,
and Guest Relationship Management with different organizations.
 Adroit at planning and implementing quality parameters for service areas in line with the
standard and international guidelines.
 Showed competency in maximizing revenue & profitability of the hotel through best of
class product & service standards in order to dazzle & delight the customer.
 It is my desire to be part of your team & be one of the best contributors to the growth of your
company.

2. ORGANISATIONAL EXPERIENCE
 July’1st
2011 totill date.
Al Madina Suites hotel, Doha-Qatar
Current Position: Front Office Supervisor.
 May ’2010 - March’2011
The Oriental Residency Hotel, Mumbai-India.
Position: Front Office Executive
Responsibilities:
 Assist the Front Office Manager in ensuring the smooth and efficient overall day-to-day
Operations of the Front Desk. Great all Guests at all the time in a friendly and helpful
manner. Registered into a hotel’s CR system & assigned an appropriate room or suite to
guests.
 Also perform such as Making or confirming reservations. Keep records of room
availability & guests account, operates the front office computer system.
 Sometimes other responsibilities such as Computes bill, collect payment, & make change
of guests if there is required. Making & confirms reservations of walk in guest, corporate
booking & Travels booking as well group booking.
 Accommodate Guest’s special requests whenever possible also making pre-registration
and room blocking whenever necessary.
 Stay up to date on Room Rates, Special Packages, and Discounts etc.
 Being Knowledgeable of all the Credit cards, City Ledgers and Cashier Policies also posting
bill and showing check in & out.
 Handle the Safe Deposit Boxes according to the Hotel procedures.
 Aware of the Hotel Reservation System, and cancellation policy.
 Coordinating with housekeeping or maintenance department when guests report a
problem.
 Providing front office necessary training and support. Maintain all essential front desk
equipment and supplies.
 Provides & resolves guest complaints in a manner consistent with Hotel policy. Make
manager or duty manager aware of any guest complaints. Provide excellent customer
service per the standards of the hotel, and assist in situations to ensure customer
satisfaction.
 Coordinate hotel emergency procedures within the scope of defined plans.
 Prepare reports handle special projects and assignments as required.
 Maintain the Cleanliness and neatness of the Front Desk Area at all the Times.
 Read and initial pass on logbook and Front Office Bulletin Board to keep updated and current.

3. September’2009 - April’2010
Samudra Link Ferry Shipping & Cruises Pvt. Ltd. Mumbai-India.
Position: Guest Relation Executive.
Responsibilities:
 Supervised and gave personal attention to guests designated as dignitaries by superiors.
 Looked over the rooms and public areas to make sure about the available stock and
Cleanliness.
 Expected to have a clear understanding of Guest service as well as on board cruises
policies and procedures.
 Focused on guest comfort, provided best Guest service and resolved guest queries.
 Effectively developed creative solutions to guest and personnel problems.
 Prepared daily, weekly and monthly reports for the review & handed over to our senior
executive on board.
PREVIOUS EXPERIENCE
September 2008 – September 2009 Hotel Rangsharda, Mumbai-India.
Position: Front Office Assistant.
CERTIFICATION
 Bagged a certificate from “Air Hostess Academy” in Mumbai-India for Galileo, Fidelio, and
Red Cross training and Swimming in 2008.
INDUSTRIAL TRAINING
 Successfully completed training from Hotel Rangsharda, Mumbai-India at Front Office
department in 2008.
EDUCATION
 2007 Graduation in Commerce from “Utkal University” Odisha-India.
 2004 H.S.C in AdikabiSarala Das College from “Odisha Council”, Odisha-India.
 2002 S.S.C in Jagannathpur High School from “Odisha Board”, Odisha-India.

4. POFESSIONAL COURSE:
 2008 Diploma in “Aviation & Hospitality Management” from Air Hostess Academy
in Mumbai-India.
PERSONAL SKILLS:
 Interpersonal & Leadership skills.
 Effective listening skills.
 Organisational skills (Verbal/Written)
 Communication skills
 Team working skills.
 Time management skills.
PERSONAL ABILITIES:
 Decision making & negotiating skills.
 Ability to multitask & manage conflicting demands.
 Can work with minimum supervision.
 Able to work as part of team.
 Ability to cope & work under pressure.
ITS SKILLS
 Well versed with:
o Opera
o IDS Fortune Next
o Hotel soft
o Fidelio
o MS Office( Word, Excel & Power Point)
o Internet Applications
PERSONAL DETAILS
Residential Address:
Room No. CEN 32 6/2, Nahur nagar zhopadpatti,
Sardar nagar.1, Sion koliwada, Mumbai-37, India.
Date of Birth : 26th May 1987
Marital Status : Single
Nationality : Indian

5. Passport No : H4180655
Date of Issue : 27/02/2009
Date of Expiry : 26/02/2019
State of Qatar
Residency Permit Id No. 28735621706
Languages Known: English, Hindi, Oriya (Mother tongue), Arabic & German (Basic)
Hobbies & Interest: Playing Game, cooking, watching TV& Internet surfing.
DECLARATION;
I hereby declare that particulars given above are true to the best of my knowledge.
Applicants Signature