Brajesh Kumar Hota has over 7 years of experience in front office management roles across several hotels in India. He is currently the Assistant Front Office Manager at Lords Resort Silvassa, where he oversees front office operations and guest relations. Prior to this role, he held positions such as Assistant Front Office Manager, Senior Front Office Executive, and Reservation Supervisor at other hotels. He has a strong background in customer service, budgeting, quality assurance, and team management.

1. BRAJESH KUMAR HOTA
Address: Rajkhariar, Dist : Nawapara Orissa, India
Contact: +91 8128995160 Email: Brajesh.hta@gmail.com
Assistant Front Office Manager
EXPERTISE PROFILE
Front Office Management - A diligent professional with 7+ years experience in hotels across room
Operations, Front office, Guest relations, Quality & standards.
Customer Service Currently working as Asst. Front office Manager at Lords Resort
Silvassa (U.T) in India.
Guest Satisfaction -Rich knowledge of all aspects of room division operations with
Excellent Organizational, administrative, guest service and problem
Solution skills.
Budgeting & Cost Control -Demonstrated success at improving new concepts, future trends,
Streamlining operations.
Pre-Opening Management -Hands experience in developing procedures, service standards and
Operational policies, quality assurance and achieving customer
Satisfaction through adherence to service quality standards.
Quality Assurance -Sound networking and & interpersonal skills to interact with people
from Diverse backgrounds and build lasting relationships.
Liaisons/ Co-ordinations -Excellent man management, time management, leadership, skills and
ability to deliver under stress.
Training & Development
Team Management
PROFESSIONAL EXPERIENCE
LORDS HOTELS & RESORTS, SILVASSA ( U.T) SINCE JULY 2014
Assistant Front Office Manager Since: July 2014
 Overseeing management and administration of Front Office operations along with
client relationship management.
 Managing the hotel inventory keeping control on cost & expenses by making optimum
utilization of resources & time to ensure profitability while ensuring adherence to
quality parameters.
 Analyzing P&L statement, developing operating budgets and planned & forecast capital
expenditure.

2.  Assisting the General Manager in operations, planning, implementations &
enforcement of policies & procedures.
 Planning work schedule for the staff member, setting up clear objectives, performance
standards and achievable targets coordinating & supervising operational activities and
mentoring the team to achieve goals.
 Continually developing and enhancing the front desk Up selling the programme to
ensure that opportunities and incremental revenues are maximized.
 Ensuring service deadliness met at all times
 Interacts with guests to obtain feedback on product quality and service levels.
 Manage the inventory on all OTA and channel distributions.
 Emphasizes guest satisfaction during all departmental meetings and focuses on
continuous improvement.
 Hiring and recruitment of best talent.
 Joint hand with sales and marketing team to achieve the revenue and budget.
MAHINDRA HOLIDAYS & RESORT INDIA LTD. JUNAGADH (GUJURAT) ( APR 2014 - JUN 2014)
Assistant Front office Manager
 Heading the front office operations as officiating Front Office Manager
 Single point contact guest queries, complaints, ensuring timely and efficient solution
and monitoring guest feedback and trip advisor reviews.
 Training, Orienting and motivating the staff.
 Lead the front office team to manage day to day operations.
 Preparing month end report for General Manager.
 Initiated up selling policy for incremental revenue and incentivizing the team members.
Pre- Opening COUNTRY INN & SUITES BY CARLSON, Gandhidham, Gujurat (APR 2012 - APR 2014)
Senior Front Office Executive
 Part of pre-opening team of the hotel.
 Successful opening of the area and putting up policies and procedures in place.
 Monitor daily performance and manage revenue through revenue and yield
management techniques.
 Ensure through regular monitoring of guest scores and feedback, prompt, efficient and
accurate service to all guests.
 Ensuring and providing effective problem resolution to our guests, Maintain a core of
above 90% for problem resolutions.
 Monitor the business of competition hotels in terms of new account and rates.
 Ensure that all the operational standards set for all the process are followed.
 Co-ordinate operations with concierge, Travel Desk, Business center or any other sub
departments through the guest cycle.
 Maintain regular contacts with corporate and individual customers, and build strong
relationships with them.
 Maintaining liaison with different departments of the hotel to ensure smooth arrival
and departure of the guests
 Maintaining liaison with different departments of the hotel to ensure smooth arrival
and departure of the guests.

3.  Handle guest complaints with patience and tact, refer to senior management if
situation demands, and make sure that all guest complaints are brought to the notice
of the Front Office Manager
CAMBAY SPA & GOLF RESORT, GANDHINAGAR, (OCT 2011 - MARCH 2012)
Central Reservation Executive
 Managing inventory and channel management.
 Making Sales reports and MIS reports.
 Making productivity reports.
 Responsible for market segment and market source distribution.
 To handles all group tours/ conventions/mice from the initial blockage to the rooming
lists.
 To assist Reservation Manager and Assistant Reservation Manager to operate the
department.
 Co-ordinate with sales team.
 Sales and Marketing for cross Exposure.
 Add on and joining in corporate sales.
LORDS HOTELS & RESORT, GANDHIDHAM, (GUJURAT) (JAN 2011 - SEP 2011)
Reservation Supervisor
 Ensure the policies and procedures of reservation to be strictly followed.
 Ensure reservation department and Front Office staff are constantly aware of
availability states open, on request, closed dates, high demand dates etc.
 Responds to all guest reservation requests and executes prompt, courteous and
accurate guest service at all times.
 Answer guest inquiries pertaining to hotel services, registration of guests, and
shopping, dining, entertainment and travel directions etc.
 Assists and prepare in groups pre-arrival process and also preparing group rooming
lists.
 Co-ordinate with the Channel manager, or software vendors for any availability, rate or
booking integration issues.
 Manage all aspects of reservation department in the absence of Reservation Manager.
ITC FORTUNE PARK GALAXY, VAPI (GUJURAT) (JAN 2010 – DEC 2010)
Hotel Operation Trainee
 Front Desk – Responsible for Greeting and registering the guest, providing outstanding
guest service during their stay, handling the cashiers and setting the guest’s account
upon completion of their stay.
 Concierge – Catering to all guest request or inquiries regarding the hotel, city or any
events, making itineraries for the guest, handling e-mails and supervising the bell desk.
 Night Auditor – Responsible for checking all the front office operations during the day
shift, preparing the daily reports, balancing transactions and conducting the night
audit.
 Operators – managing the operator console by answering all guest or the internal
hotel calls, updating registration cards and preparing welcome letter for arrival guest.

4.  Shift In Charge – Responsible for handling a shift and overlooking the work of the
fellow colleagues.
 Training – Involved in imparting regular training and induction to the fresher’s and
junior team members.
ACHIEVEMENTS
 Awarded JUO in College NCC at Khariar College, Khariar. Under Sambalpur University
(Orissa).
 Won in employee quiz competition at Lords Resort Silvassa.
EDUCATION
 MBA IN HR & MARKETING, PUNJAB TECHNICAL UNIVERSITY, RANCHI, JHARKHAND
2011-2013.
 HM, BSS FRONT OFFICE MANAGEMNT 1 YEAR, NIPS SCHOOL OF HOTEL MANAGEMENT
2009-2010.
 GRADUATE IN ARTS FROM SAMBALPUR UNIVERSITY, ORISSA 2004-2007.
PERSONAL INFORMATION
 Date of Birth: 09th
November 1986
 Nationality: Indian
 Marital Status : Married
 Language Known: English, Hindi, Gujurati, Oriya, Assamese, Bengoli.
The information provided above is accurate to the best of my knowledge. Reference can be provided on
request.
BRAJESH KUMAR HOTA