Rashid Abdul Rahim has over 15 years of experience in hospitality management, including roles as Front Office Manager and Duty Manager at 4- and 5-star hotels. He seeks to upgrade his knowledge and skills to continue growing as a professional. His career includes managing front office operations and guest services at several luxury hotels in cities like Jaipur, Bhopal, and Surat.

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Curriculum Vitae
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Name : RASHID
Surname : ABDUL RAHIM
Summary
Over Fifteen years of experience in the Hospitality Industry. An established
record of decision making and experience in all phases of management
systems, guest service and overall support functions/facilities, particularly
strong in attaining goals, cost control, and building strong customer
relationships to ensure repeat and referral business.
CAREER OBJECTIVE
Change is the only constant, be it in everyday life or in a profession. With the
change and growth in business, it is only natural that one would have to
constantly upgrade and enhance their knowledge and resources that he or she
offers to the business or to the client. Therefore, upgrading one’s knowledge
and resources to grow as a professional is another important career goal that
one should pursue.
Prof. Qualifications: Post Graduation Diploma in Accommodation
Operation and Management from IHMCT&AN
Bhopal (Affiliated to NCHMCT, New Delhi)
Total Experience : 15 Years
Jun 2010 to till date: K K ROYAL HOTEL
(Current Job)
Position: Front Office Manager (HOD)

2. Hotel Information 4 Star Deluxe Hotel with 111 Room located in
heart of Aravalli Hills near international
Monument AMER FORT on NH-8 with 08 F & B
point of sales. Official residence for select few of
the business and corporate world while in
Jaipur.
Duties & Responsibilities: Reporting to the G M & M D the job
Involves the following responsibilities
As Front Office Manager
 Lead and manage all aspects of the Front Office
department and ensure all service standards
are followed
 Monitor all front office financial operations,
including group billing, verifying
rates/discounts, daily sales reconciliation, petty
cash & Room inventory controls.
 Handle guest concerns and react quickly,
logging and notifying proper areas
 Conduct regularly scheduled departmental
meeting
 Balance operational, administrative and
Colleague needs
 Motivate and inspire colleagues to give best
experiences to guests.
 Train colleagues in all aspects of FO operations
for highest efficiency
 Assist guests regarding hotel facilities in an
informative and helpful way
 Follow department policies, procedures and
service standards
 Follow all safety policies
Other roles
 Handling Group bookings, Residential
conferences & Wedding, direct guest queries and
managing room inventory, Handel all Domestic
online portals.
 Take care of local sales ( Travel agents)
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3. Oct 2008 to May 2010: 5 STAR DELUXE SHIV VILAS Resort Kukas, Jaipur
Position: Duty Manager
Hotel Information 5 Star Deluxe Hotel with 78 Room located in heart
of Aravalli Hills on NH-8 with 13 F & B point of
sales. Official residence for select few of the
business and corporate world while in Jaipur.
Duties & Responsibilities: Reporting to the FOM the job
Involves the following responsibilities.
 Responsible for all guest area/public area
maintaining the discipline in the lobby.
 Generating weekly and monthly forecast report
for the hotel.
 Ensure all guests receive immediate and
personalized service from the staff.
 Personally welcome and bid farewell to all VIP’s
& VVIPS as well as regular guests.
 Ensure the smooth operation of the team
during each shift.
 Liaises with house keeping , f & b services, F &
B production and security communicate with
them as per the guest request or any change.
 Attend to all guests needs. Gather guest
feedback by talking and interacting with guests
and to implement improvements from the
information gathered.
 Ensure the delivery of the highest quality
service and focuses on making every guest
stay a memorable experience as per company
laid policies and standards.
 Complaint handling.
 Verification of all folios and GRC's for the day.
 Authorization for Scanty Baggage.
 Room blocking and checks for expected
arrivals.
 Staffing: Duty Roasters, Leave applications etc.
Other roles
 Handling FIT reservation and group reservation,
through travel agents, direct guest queries, pre
registration details.

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At NOOR-US-SABAH PALACE (I T C), BHOPAL
An ITC Heritage hotel, worked as F.O.EXECUTIVE from 05TH of July 2004 till 30TH
September 2008 in the following job profile:
 Reporting to the FOM, the job involved
coordinating and managing Front Office
operations. The job mainly comprised of the
following:
 Handling Guest Relations, Complaint handling
and Service Recovery.
 Guest Interaction.
 Verification of all folios and GRC's for the day.
 Annual Requisitions for Room Division.
 Staffing: Duty Roasters, Leave applications etc.
 Generate productivity reports.
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At HOLIDAY INN, SURAT
A HOLIDAY INN (5 Star Group hotel) with 132 rooms and 6 F&B Outlets, worked
as F.O.EXECUTIVE from 16th JAN 2003 till 30TH JUNE 2004 in the following job
profile:
Duties & Responsibilities:
 Handling FIT reservation and group reservation,
through travel agents, direct guest queries, pre
registration details. Managing room inventory
 Concierge services – handling guest quire,
planning itinerary, handling guest tickets etc.
 Handling hotel cash as Front desk cahier and
operational as Guest relation Executive.
 Other responsibilities undertaken:
 Responsible for all night auditingfunction as Night
auditor.
 Making analysis report with contrast to various
competition hotels, to be forwarded to corporate
and various sales offices India and abroad on
monthly basis.
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5. At JEHAN NUMA PALACE, BHOPAL
A luxurious 100 rooms Grand Heritage hotel, worked as F.O. Assistant from 01st
of June 2002 till 05TH January 2003 in the following job profile:
 Reporting to the FOM, the job involved
coordinating and managing Front Office
operations. The job mainly comprised of the
following.
 Handling FITs, GITs and Conferences.
 Handling Guest Relations, Complaint handling
and Service Recovery.
 Guest Interaction.
 Verification of all folios and GRC's for the day.
 Annual Requisitions for Room Division.
 The Front Office team was also trained to be the
Unit’s local Marketing team.
 Staffing: Duty Roasters, Leave applications etc.
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At SURYA PALACE, VADODARA
A Business hotel with 121 rooms and 5 F&B Outlets ,worked as F.O. Assistant ,
worked from 01st July 2001 till 31TH July 2002 in the following job profile:
Duties & Responsibilities:
 Handling FIT reservation and group reservation,
through travel agents, direct guest queries, pre
registration details. Managing room inventory
 Concierge services – handling guest quire,
planning itinerary, handling guest tickets etc.
 Handling hotel cash as Front desk cahier and
operational as Guest relation Executive.
 Other responsibilities undertaken:
 Responsible for all night auditingfunction as Night
auditor.
 Making analysis report with contrast to various
competition hotels, to be forwarded to corporate
and various sales offices India and abroad on
monthly basis.

6. PERSONAL Info
Father’s Name: Mr. Abdul Rahim
Permanent Address: House No.16, Behind GPO, Royal Market, Bhopal -462001(MP)
Contact No. : 093529 57223
Email ID : rashid_rn717@yahoo.com
Marital Status : Married
Date of Birth : 07th March 1975
Educational Qualification: B. Com.
Prof. Qualifications: Post Graduation Diploma in Accommodation
Operation and Management from IHMCT&AN
Bhopal (Affiliated to NCHMCT, New Delhi)
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