This document provides a curriculum vitae for Tan Ee Huat Vincent which includes his personal details, education background, computer literacy, and extensive employment experience working in various managerial roles in the hospitality industry spanning from 1979 to present. He has over 40 years of experience working in roles such as Front Office Manager, Reservations Manager, Property Manager, Director of Rooms, Resident Manager, and Consultant for several hotels in Singapore and other countries. He also completed various external executive training programs to further develop his skills.

1. CURRICULUM VITAE
NAME : TAN Ee Huat Vincent
DATE OF BIRTH : 9 May 1958
MARITAL STATUS : Married
CONTACT NOS : 9856 6396 (Mobile)
EDUCATION BACKGROUND
1971-1974 GCE “O” Level
1975-1976 Completed 1 year full time accommodation operation diploma course
1985 Cornell University inIthaca, New York - Courses comprised of:
Strategic Marketing Planning In Hospitality Industry
Sales in Resort Property
Front Office Operations
Planning For Profits-Lodging
External executive trainings:
- Sales Training Programme
- Time & Territory Management
- Gestion D’un Portefeuille
- Interaction Management Programme
- Financial Management for Non-Financial Managers

2. - Personal Quality Programme
- Communicating Standards of Quality
- Insights to Innovation
- Team Development Programme
- Laws Related to Accommodation Operations
- Innovative Problem Solving
- Food & Beverage Productivity & Revenue Management
COMPUTER LITERACY
Microsoft Word
Microsoft Excel
Microsoft Power Point
Fidelio Opera
EMPLOYMENT EXPERIENCE
AJT Consultancy Co Ltd
Nov 14 – Present Joined as Consultant – Hospitality
- Fine-tuning SOPs to align with hotel’s standard and policy
- Auditing hotels in cleaniness, hygiene, work safety and P&Ps
- Strategic Business planning and brand awareness
Carlton Hotel Singapore – 911 rooms
Promoted to Resident Manager on Jan 2014
- In addition to the Rooms Division portfolio, overseeing Food &
Beverage departments including Banquet Operations & Kitchen
- Accountability in P&L for Food & Beverage departments
- Strategic planning for Food & Beverage monthly promotions
- Appointed as Hotel Project representative in our major A&A works
from 1 July 2014
Nov 11-Dec 13 Joined as Executive Assistant Manager – Rooms
Current portfolio includes:
- Oversee Rooms Division (Front Office, Housekeeping, Security and
Engineering)
- Accountability for day to day operations in Rooms Division
- Budget & CAPEX preparation with Department Heads
- Work closely with Engineering Department on upkeep of hotel
(ongoing rooms maintenance programme)
- Appointed as Hotel Project representative in Wah Lok Cantonese
Restaurant Renovation, Café Mosaic & Staff Canteen A&A works
- Staff deployment during Wah Lok Cantonese Restaurant renovation

3. - Liaise with Sales Department in rate parity and close-out dates in
accordance to market conditions
- Accountable for departmental P&L
- Work closely with Food & Beverage Manager on food qualities,
promotion in Café, Bar, etc.
Lanson Place Winsland Residences – 67 serviced apartments
Sep 09-Apr 11Joined as Property Manager
Portfolio includes:
- Managing the daily operations and upkeep of property
- Accountability for its business
- Budget preparation
- CAPEX preparation
- Organizing Residents’ Activities
- Project Management (swimming pool renovation)
- P&L accountability to owners
Mohd Sultan Project (aka Studio M) – 360 rooms
Jul08-Jul 09 Joined as Director of Rooms (pre-opening team) for a new property
situated along Mohamed Sultan/Nanson Road. The flagship property in
Singapore (part of Millennium &Copthorne group) will be the first hotel
with a homogeneous loft feature throughout all its rooms.
Portfolio includes:
- Sourcing of HOEs & FF&E items
- Preparation of hotel pre-opening budget
- Preparation of business budget in various market segments
- Co-ordination & provide inputs with Project team in public areas and
rooms’ layout
- Liaising with Corporate HR team on the recruitment process and work
with government agencies such as SNEF, e2i, South West CDC, etc on
its various grant schemes as well as recruitment exercise
- Establishing Policy & Procedures within Rooms Division Departments
- Involvement in selection of GDS system for e-bookings
- Involvement in selection of Revenue and Sales & Catering system
- Deployment and selections of CCTVs & car park systems
- Setting up of gym
- Application of various licenses with statutory board
Hotel PhoenixSingapore 4* - 392 rooms
1993 to 2007 Joined in March 1993 as Front Office Manager. We were one of the few
hotels to be awarded an ISO 9002, People Developer, Service Excellence

4. certification and I was glad to have been involved in this project. I was
also appointed as coordinator for the hotel 12 million dollars total
refurbishment of our guests’ rooms in 1997 in which we have transformed
into a 4 star category hotel. I have to work closely with our Project
Manager and Interior Designer, attend tender interviews, coordinating
with contractors and our Housekeeping Department. I was involved in the
project for the conversion of commercial offices into additional 81 brand
new rooms between March and October 1999 and overseeing the
installation and commissioning of satellite dishes.
Staff training and updating new skills are ongoing “rituals”. As a People
Developer’s certified company, we have a structured process in tracking &
grooming employee career development. Some of the job initiatives were
implemented such as; multi tasking of Front Line staff to be telephone
operators, cashiers, reservation clerks, receptionists & concierges and the
introduction of room attendants & porters carrying wireless telephone.
Such moves not only heightened the productivity level and also enhanced
service delivery and experience.
Apart from submitting annual departmental capital expenditure and
manpower budget, procurement was decentralized to departmental level.
Besides the day-to-day operations, I represented the hotel in coordinating
with Land Transport Authority in the implementation of the Intelligent
Card Key which acts as store valued transport card and room key to the
guests’ rooms (first of its kind in the World)
Conduct daily checking of rooms with Executive Housekeeper and draw
up checklist for room maintenance to ensure high standard room
readiness. Constant strategic planning with Sales Department to maximize
room revenue and occupancy in accordance to market conditions was part
of our routine.
Hotel Phoenix has been acclaimed to be one of the hotels in Singapore to
enjoy highest room occupancy for many years till its closure in end July
2007.
The Excelsior Hong Kong 4* - 913 rooms
(Mandarin Oriental Group of Hotels)
1990 to 1992 The position of Front Office Manager was an eye opener and challenging
career for me in a foreign environment. I was responsible for the day to
day operations in the Front Office Department consisting of Telephone
section, Reservations section, Reception/Cashier section, business Club
Floors and the running of Business Centre. Annual preparation of annual
rooms division budget, capital expenditure as well as career development
of staff within the organization. Conduct staff training in accordance to

5. Mandarin Oriental standards. Work closely with Housekeeping and
Engineering Departments.
The Oriental Singapore 5* - 523 rooms
1989 to 1990 Joined this prestige 5-Star hotel as a Reservations Manager.
A short stint of one year and was offered an opportunity to take my career
to greater heights at The Excelsior Hong Kong, part of Mandarin Oriental
Group.
Le Meridien Singapore 4* - 403 rooms
1983 Joined Le Meridien Singapore (aka Concorde Hotel) as a Reservations
Manager in their opening team. It gave me a first- hand learning
experience of setting up in a brand new French chained hotel. In charge of
handling local as well as onwards room reservations. I was also involved
in the set up of the Reservations Department at Le MeridienChangi (aka
Changi Village Hotel).
1987-1989 Promoted to Sales Manager
In charge of corporate companies and travel agents originally based in
Asia and travels within the region. Geared with vast experience in room
reservations and having sound knowledge of our products, I certainly
stand in good stead to promote our rooms better to clients.
Holiday Inn Singapore 4*(now better known as RoyalPlaza on Scotts) – 495 rooms
1979 - As Receptionist for permanent night shift.
Responsible for check-in / check-out operations, guests’ attendance and
preparation of daily hotel performance/statistics’ reports for the
Management.
1981 - Promoted to Senior Receptionist.
Responsible for shift operations; Duties include guests’ attendance,
supervision of staff &rostering, cashiering, handling complaints,
assignment of rooms, reconfirmation of air tickets.
Active participation in handling of guest traffic and their needs, etc.
1982-1983 Promoted to Reservations Officer
Take charge of hotel reservations (including onwards bookings) and
supervision of reservations staff. Implements yield management in
ensuring rooms sold to maximize revenue. This department enables me to
communicate and process bookings with the rest of the world via Holidex
Reservations System.