CV-1

AhmedSalahhashimcell (UAE): (+971)501546983 Ahmed.salahhashim@yahoo.com
Summary: Seeking a deserving profile in the hospitality sector, where I can deliver my
expertise and innovative hospitality skills, while maintaining the integrity and work ethics
of the working environment, thereby maintaining the reputation of the organization
Personal data
Date of Birth: October 28, 1984 Place of Birth: Cairo - EGY
Nationality: Egyptian Current Residence: Dubai
Marital status: Single Gender: Male
Valid UEA Driving License
Professional Experience
(UPP) Gloria Hotel – 4 stars /1010 rooms &suites, Dubai, UAE
Duty Manager& NightManager
August 2014 till Present
Responsibilities:
 1- Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs
special services for VIP Guest’s.
 Assists in VIP’s arrival departure in absence of guest relation officers.
 Checks cleanliness of lobby and public areas, lights and as well as front office staff in
proper and orderly appearance and behavior.
 Checks on registration cards of arriving guests and ensures all information should be filled
on each cards either by Guest Relation Officers or the guests.

 Gives the instructions to the Night Reception, during the high occupancy periods,
regarding: walk-in guests and release room
 Handles guest complaints and other related problems and reports on the Assistant
Manager’s log book.
 Assists reception, business centre, cashier, concierge and bell captain during them are
busy.
 Answers guests inquires, handles complaints and attend to the needs of the guests
 Approves and sign for allowances, rebates etc., as required by Front Office Cashier
 Checks group department, fit and ensure switchboard makes appropriate wake up calls.
 blocked because of no- shows Prepares and checks for VIP’s arrival and escorts guests to
rooms
 Authorizes charges to be made for late departures and/or compliments on them
 To responsible for front office operation during the absence of Front Office Manager
 Approves the working schedule for the front office attendants and submits them to front
office manager
 Conducts and ensures the neat of appearance of front office attendant as well as correct
attitude and behavior, discusses problems that encountered on this point with front office
manager, assistant front office manager and their shift leaders.
CONCORDE ELSALAM HOTELS ANDRESORTS SHARM AL SHIKH– EGYPT 725ROOMS
Front office Supervisor
July 2013till August 2014
 Responsibilities:
 Handle guest’s check-ins and check-outs professionally in a welcoming and specialize manner.
 Provide excellent customer service as per hotel standards and assist in situations to ensure guests
satisfaction.
 Ensuring smooth Operations and efficient are running overall day-to-day
 Answered and screened incoming calls.
 Handle rooms blocking for individuals, groups, VIP according to their special requests and
preferences.

 Handle emails and action accordingly.
 Handle guests complains.
 Handled and redirected customer queries
 Maintained the hotel’s high standards of service and hospitality
 Meet and greet VIP guests with a smile, provide special welcoming and personalized services.
 Promote Hotel Facilities and services of the hotel
 Handle Groups preparation such as rooms blocking, rooming list, and room’s key and
C/in- out.
 Communicate with HK in groups rooms preparation prior to arrival
 Ensure department adherence to company policies, procedures and standards to ensure that
guest expectations are exceeded.
 Maximize room revenue by making up selling.
 Increase guest’s satisfaction by developing the customer service of the team from good to
excellent.
 Prepare monthly room revenue reports such as (LCO , Early C/in, up selling, wake-in and
extra pax reports)
 Provide the team with ongoing coaching, training and development.
 Handle reception roster.
 Handle PDR for reception team.
CONCORDE ELSALAM HOTELS ANDRESORTS SHARM AL SHIKH– EGYPT 725ROOMS
NightManager
From May 2011- May 2013
Responsibilities:
 Checking rate variance report.
 Ensure that the Front Office Staff are on duty, as well as the rest of the Department is running
the smooth operation.
 Check Rooms Availability and Expected VIP Arrivals if any.
 Ensure the Security Staff are on duty as scheduled and all access to the Hotel is secured.
 Make Regular Random Patrols through the Hotel including Guest Corridors and back office
and Hotel Outlets to ensure that all in orderliness.

 Handle guest’s complains and reported to the management.
 Maintain night manager log book with all problems, guest’s feedback and suggestion.
 Make Frequent Visits to the Restaurants and Bars to ensure service levels and that problem are
dealt with promptly.
 Ensure that all Hotel Stores are locked.
 Prepare night manager reports such as (Forecast report, nationality report, fridge and Gas report, Night
manager report, competition report).
 Keep Close to the Front Desk for giving any needed advice and supervision.
 Ensure that the Wake up Calls is done efficiently and as per the Required Standard.
 Be aware of the early arrivals and departures, especially for Groups and to supervise the Front Desk,
 Bell Staff preparation, Luggage Down, Air Port Pick Up, Breakfast Box, and Wake up Calls…. etc.
 Inspect staff cafeteria cleanliness and that Night Meal is served during the allowed Time in a smooth
atmosphere.
 Check with duty engineer Hotel Refrigerators, Boilers, Gas and Power station.
 Follow up the night run.
Front desk Supervisor:
From July 2009- May 2011
Responsibilities:
1) Registered guests and offered them services & room rates
2) Handled guests check-ins and check-outs professionally in a welcoming and specialized manner
3) Issued access cards and directed bell person
4) Answered and screened incoming calls
5) Handled and redirected customer queries
6) Maintained the hotel’s high standards of service and hospitality
7) Met and greeted guests with a smile, welcoming them to the hotel and arranged reservations on a
timely manner
8) Resource person of facilities and services of the hotel
9) Using Opera systems efficiently to register clients and handle front desk duties.

Receptionist & Desk Shift Leader
From July 2005 till May 2011.
Technical skills
 Action driven leadership / Hard worker
 Command presence
 Diplomatic / tactful
 Profitability-conscious
 Think outside the box
 Competent in (Fidelio 7.13 & 7.14) operating systems
 Competent in (Opera V4 & V5) operating systems
Personal Skills
 Coordinating / Implementing.
 Analyzing./ internet research
 Controlling / Reviewing.
 Evaluating / Developing.
 Easily integrate as a part of working team.
 Team leader & professional assistant manager.
 Loyal to the organization and willing to learn.
Computer skills
 Windows: 9x, me, 2000 Professional, XP Professional.
 Office 97, 2000, XP.
Language skills
 English: Very Good in English Language
 Arabic: Native
 Russian .good in conversations

Certified Training Courses
 Front office skills development from the Educational Institute of the American hotel& Lodging
Association.
 Sales Etiquette.
 Service Recovery Gloria Hotels Dubai
 How To Handel guest Complained Concorde Elsalam Sharm El Shikeh
Education
University degree: (BSc,) Licensee of Arts and Languages & Translation Department
Major: Good
Year of Graduation: May 2005
Reference
Mr .Mohamed Hassan General manager Western Hotels Dubai Cell/ 00971506973857
Mr. Adnan Younis Hotel Manager Somewhere Hotels Dubai Cell /00971508868077
Mrs.Sharon Front office manger Gloria hotels dubai Cell 009710503177128
Waleed Mahmud Night Manager Gloria hotels Dubai Cell/00971552584735
 More References upon Request

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