Ajay Kunapareddy is applying for a hotel operations manager position and has over 15 years of experience in various roles including front office manager, lobby manager, and operations manager at hotels in Haldwani, Tirupati, Vijayawada, and Sambalpur. He holds a hotel management degree from Osmania University and is seeking a new opportunity to utilize his experience in customer service, financial management, and people management.

1. AJAY KUNAPAREDDY
Flat no.405
3rd
floor, Reshma apartment
Sri ram Chandra nagar
Vijayawada
Mob: +91 9985355057
Email : ajay.gm.hotels@gmail.com
Work Experience:
Serving Hotel Devashish, a Devashish Hotels group, Haldwani as Operations
Manager from Sept 2014 to till date with 42 Keys, 2 Restaurants, 4 Banquets with
capacities of 15 to 500 Delegates.
Served Fortune Select Grand Ridge, Member ITC’s Hotel Group, Tirupati as Front
Office Manager and also as a Sales Manager from Nov 2012 to Sept 2014. First
upper scale hotel in Tirupati with 138 keys ,1500 capacity convention center ,
corporate board rooms , three restaurant ,swimming pool , spa and health club.
Served for MINERVA Group of Hotels in the capacity of Front Office Manager from Dec
2010 to Nov 2012
Served Fortune Murali park–Vijayawada in the capacity of Lobby Manager, since October
‘2007’. 94 Rooms, First class business, leisure hotel and part of ITC Hotels Group.
Nature & scope of job:
Monitor operational personnel’s to ensure guests receive prompt, cordial, attention and
personal recognition.
Supervise the Front Office team to ensure optimum occupancy and average, room rate
for the purpose of maximizing revenue.
Monitor Front Office, and particularly Guest Relations personnel, to ensure, priority
members known repeat guests and other VIPs receive special attention and recognition
Promote Inter-Hotel sales and in-house facilities and monitors Front Office, Marketing
techniques in line with FIT marketing program.
Assume overall responsibility for maintaining standards to ensure, furnishings facilities
and equipment are clean, in good repair and well maintained.
Schedule and regularly conducts routine inspections of areas under his/her, control.
Maintain knowledge of credit policies and procedures and liaise closely, with Finance
Department to ensure that credit procedures are properly carried out.

2. Know system recovery procedures.
Interpret computer reports.
Compile statistics for front office and provide reports relating to that area.
Continually check the accuracy of room count.
Approve upgrades and special amenities.
Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and
posture of departmental employees.
Conduct comprehensive monthly departmental meetings to include a review of
procedures and events which warrants special handling and detailed information.
Communicate to the General Manager of his/her delegate all information likely to be of
interest to them such as the expected arrival and departure of VIPs and all other
pertinent information.
Maintain all procedures and adheres to them within the guidelines; in particular with
emphasis on hotel credit policy.
Customer Service:
Demonstrate service attributes in accordance with industry expectations and company
standards including:
Being attentive to Guests.
Accurately and promptly fulfilling Guests requests.
Anticipate Guests needs.
Maintain a high level of knowledge which affects the Guest experience.
Demonstrating a service attitude.
Taking appropriate action to resolve guest complaints.
Appreciate the dynamic nature of the Hotel industry and extend these service attributes
to all internal customers
Review and update existing standards to ensure competitiveness.
Financial Responsibilities:
Prepare, manage and achieve the department’s budget. Duties include:

3. Prepare and manage a cost effective budget with measurable targets for department
within the financial parameters set down by the hotel budget.
Effectively monitor and analyze variations from the budget.
Develop systems that measure the cost effectiveness of the department.
Develop procedures that track, report on, and control the running costs of the
department.
Business Planning:
Contribute to the overall strategic plan of the business and help compile the annual
hotel business plan.
Keep abreast of trends in your area and implement best practice initiatives
Develop a competitive business plan for your operational area and communicate this to
your operational colleagues and staff.
People Management:
Work within the company’s Human Resource Management System to ensure the
departmental performance of staff is productive. Duties include:
Plan for future staffing needs.
Recruit in line with company guidelines.
Prepare detailed orientation programmers’ for new staff.
Maintain a comprehensive, current and guest focused set of departmental standards and
procedures and oversee their implementation
Ensure training needs analysis of your departmental staff is carried out and training
programmers’ are designed and implemented to meet needs
Deliver training
Actively work at developing your direct reports and identify high potentials
Maintain training records for all direct reports and ensure they do the same for their staff
Conduct probation and formal performance appraisal in line with company guidelines
Coach, counsel and discipline staff, providing constructive feedback to enhance
performance

4. Approve leave requests after considering peaks and troughs in the business
Regularly communicate with staff to maintain positive relationships
General:
Comply with the Company’s Corporate Code of Conduct
Familiarize yourself with the company values and model desired behaviors
Perform tasks as directed by the Manager in pursuit of the achievement of business
goals
 Worked as operational Manager in 3 star Hotel Sai Leela Residency
Ramangundam (AP).
 Worked for 1 Year as a operational Manager in 3 star Hotel Apollo
SHIGURI, (WB)
 Worked 8 months as a front office manager in a 3 star Hotel Leela Towers
Sambalpur (Orissa).
 Worked for 3 years as a manager in a 3 star Hotel with 55 rooms 4 F&B outlets and
4 Banquet in hotel Sai Leela Residency Ramangundam AP.
INDUSTRIAL TRAINING:
As undergone the 6months of industrial training in welcome Group of GRAND KAKATIYA
SHERATON HOTEL & TOWERS – HYDERABAD.
QUALIFICATIONS:
 HOTEL MANAGEMENT from “OSMANIA UNIVERSITY” HYDERABAD
 Intermediate (MPC) from Board of intermediate Education.
 SSC from Board of Secondary Education.
INDUSTRIAL EXPOSURE:
• Attended the seminary conducted by Association of Catering profession at the
Residency Hyderabad.

5. • Worked in several outdoor caterings at TAJ KRISHNA – 5 STAR HOTEL AND
GRAND KAKATIYA SHERATON HOTEL & TOWERS – 5 STAR DELUXE HOTEL.
• Worked in the inauguration function of the SBI Credit card at GRAND KAKATIYA
SHERTON HOTEL & TOWERS – 5 STAR DELUXE HOTEL.
PROJECTS:
Done a project on “Shell Fishes” in First Year.
Done a combined project on “Fast foods” in all year.
Done a combined project in “HYDERABADI CUISINE’ in II year.
CAPABILITIES AND SKILLS:
Can communicate effectively in a group of people.
Can give presentations in the view of listeners.
STRENGTHS:
Effective inter personnel skills.
Sociability: Can be a team member and also team leader.
Adaptability: Can work in any environment, quick learner.
PERSONAL DETAILS:
Father’s Name : K.GANESHWAR RAO
Date of Birth : : 15th
August 1980
Marital. Status : Married
MOTIVE:
Strive for excellence and perfection
REFERENCE:
RAJ KUMAR SINGH
GENERAL MANAGER
GREE PARK HOTELS
PH: 09989233213
MOHAMMED SHOEB
GENERAL MANAGER

6. NOVOTEL
PH: 08939842400

7. NOVOTEL
PH: 08939842400